Love, Bonito is the leading omni-channel womenswear brand in Southeast Asia. With a mission to empower the everyday Asian women, Love, Bonito’s comprehensive clothing assortment is designed to journey through various seasons of her life. Shop the brand’s bestselling basics, workwear apparel, motherhood essentials and more.Browse their tops, bottoms, skirts, dresses, pants, jeans, wedding guest outfits, workwear and more in the store. Experience confidence with every outfit for any occasion and moment.
LBUS000050490 / wrong size problem and return problem.
LBUS000050490. This is my order number
It’s my first order to love-bonito. I really anticipate a lot but when i open the box, i was very disappointed.
Some items was final sale-it indicated(no return/no exchange) so i need to choose more carefully.
Whenever i choose some clothes, i always check the size information.
However, the size information and the fitting is not matching!!!!!!!!!!
Some clothes couldn’t put my leg , the other clothes couldn’t zip up at all. There is not a proper size info and it made my choose ruined!!!!
One more thing.
one of the best selling top vest is very beautiful.
However, it has a dirty stain and some bad stitch/harmed(it made me thingking 'not a new clothes')
if i need to return request, they charge me $8. Why do I have to pay the harmed/not a normal condition clothes return fee??
Even i love the design, i can’t even try that.
I really want to return some clothes(even it is final sale-for the incorrect size info 😡) or donate them.
I contacted the customer service team through email, instagram, Facebook but they just made me waiting.
the return days only available in 7days.
But the service team delayed the processing so I am very worried about the return and resolution.
LBUS000050490. This is my order number.
Love, Bonito 回复2024-06-10
Dear Olivia,
Thank you for sharing your recent shopping experience with us. We sincerely apologise for the disappointment and inconvenience you experienced with your latest order. Your feedback on sizing accuracy and quality is invaluable to us, and we are committed to addressing these issues promptly.
We'd like to clarify our return policy to ensure there's no misunderstanding. You may return items from your online order for a refund to your original mode of payment within 30 days of delivery, as long as the returnable items are unworn, unwashed, unaltered, and still have their tags intact. This excludes sales items. The refund will then be processed within 7 business days after the returned order has been dropped off. More details on returns can be found on our FAQ page: https://www.lovebonito.com/us/faq?categoryId=14935344163993§ionId=14935769876121&articleId=14935872431129
We also hear your feedback regarding the condition of our Mae Tailored Cross Over Top received, and we sincerely apologise for not meeting your expectations. We noted that our customer care team has been in touch with you and has taken immediate steps to address the situation. We hope this provides a resolution that meets your expectations.
Thank you for your patience and for bringing these matters to our attention. If there's more you would like to share, kindly reach out to us at [email protected] and we'll be with you shortly. We look forward to the opportunity to restore your confidence in Love Bonito and provide you with a positive shopping experience.
Clothes with thoughtful design and good cutting.
Kind and helpful staff in store especially in fitting room, willing to share different comments and recommendations to me.
I used to be a huge fan of Love Bonito and would tell friends to shop there all the time. They had high quality outfits for a reasonable price.
I was shocked by the low quality of my latest order from them. The sizing was completely incorrect and the fabric felt cheap and scratchy. I got the order right before I had to leave for a business trip, and was so surprised that by the time I got back, it was already too late to return the items.
Considering how long it takes to get the items, I would expect to have at least 30 days to return - instead we only get 7 days and have to pay for shipping to return.
The latest items made me embarrassed that I used to recommend this brand to everyone.
Love, Bonito 回复2024-05-23
Dear Victoria,
Thank you for sharing your recent shopping experience with us. We sincerely apologise for the disappointment and inconvenience you experienced with your latest order. Your feedback regarding sizing accuracy and fabric quality is crucial to us, and we are committed to addressing these concerns promptly. If you share more details on the product name(s) as well as your areas of concern, that would be most helpful.
Regarding our return policy, returns from your online order can be made for a refund via your original mode of payment within 30 days from the date of delivery, as long as the returnable items are unworn, unwashed, unaltered, and still have their tags intact.
The refund will be processed within 7 business days after the returned order has been dropped off. More details on returns can be found on our FAQ page: https://www.lovebonito.com/us/faq?categoryId=14935344163993§ionId=14935769876121&articleId=14935872431129
Thank you for your patience and for bringing these matters to our attention. If there's more you would like to share, kindly reach out to us at [email protected] and allow us to further assist you on this. We look forward to the opportunity to restore your confidence in Love Bonito and provide you with a positive shopping experience.
The team behind the scenes and at the store are very friendly and they are very prompt in addressing in any issues face. Moreover the designs of the clothes is awesome!
Online shopping experience is better than the retail shop.
I don't enjoy Love Bonito's retail shop, there are fewer choices you can find in the retail shop, and not all the shopping experience is good with the retail staff.
But, I found it's more comfortable for me to shop from their online store. More choices and also the exchange progress is fast and easy which makes me feel safe to shop online with them.
Love, Bonito uses materials that are value for money and the designs are trendy and modern. Let me be a model for you as I wish to model for Love, Bonito ;)
just avoid this brand, super poor quality and poor customer services
Love, Bonito 回复2024-04-18
Hi Jimmy,
We're truly sorry to hear about your recent less-than-satisfactory shopping experience with us, and sincerely apologise that we did not meet your expectation.
Your feedback is incredibly important to us, and we are grateful that you took the time to let us know about the issue. We'd like to understand better and if you could take a moment to share more on your encountered experience, that would be extremely helpful for us! We want to ensure we address any concerns you may have.
Please don't hesitate to contact us at [email protected], and we'll assist you promptly.
Thank you for giving us the opportunity to make things right.
I love all the products, the fabric, the design. I have purchased many items from Love Bonito. There is only 1 thing I’ve noticed that the tag on the clothes is pretty rough. I have sensitive skin and it scratches my skin. I always have to cut the tag off. Hopefully LB in fix this in the future.
I recently had a highly frustrating experience with Love Bonito due to their rigid and inflexible order amendment policy. I placed an order on their website and realized moments later that I had mistakenly selected the wrong size for the item. I promptly reached out to their customer support team, hoping for a simple correction, but was met with a disappointing response.
Despite the fact that my order had not been processed and their stated delivery timeframe allowed for ample time, they refused to accommodate my request to change the size. Their suggested solution was for me to wait for the order to be delivered, then go through the hassle of returning it, receiving store credit, and placing a new order. This unnecessary and time-consuming process could have easily been avoided if they had been willing to make a simple amendment to the order.
What frustrates me the most is that this experience stands in stark contrast to the practices of numerous other online retailers I have dealt with. In similar situations, other companies have been more than willing to assist customers with minor order amendments, recognizing the importance of customer satisfaction and convenience.
Love bonito is just ridiculous, I’ll never order from them again
Love, Bonito 回复2024-04-04
Dear Ann,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustrating experience you encountered with Love Bonito's order amendment policy. We understand the inconvenience caused by our inflexible approach, and we regret that we were unable to meet your expectations in this instance.
Your feedback is invaluable to us. Rest assured that we will pass on your feedback to the relevant teams for further review and potential improvements in the future. We aim to ensure a seamless and satisfactory shopping experience for all our customers, and we regret that we fell short of achieving this in your case.
Should there be more feedback you would like to share with us, or if you require assistance with the return process do feel free to reach out at [email protected] and we will be with you as soon as we can. We value your feedback and hope to have the opportunity to restore your trust in Love Bonito in the future.
This review is long overdue. Love bonito sells pieces that are fitting for us petite girls and the quality is great. Some of the material is thicker than what I’d expect, usually in a good way and more durable than most fast fashion. I normally hang dry their pieces so that probably helps. Also it helps to pay attention to the sizing for each piece as they may vary and I hate retuning clothes by mail. I wish they’d open a store in California!
I’ve had my fair share of engagements with their customer support and they’ve always done right by me when I discover a flaw or have concerns on a piece of clothing.
The only thing that’s holding me back from 5 stars is, is it me or have their clothes gone on some price hikes since they opened the NY pop up? I also noticed that they require a higher purchasing minimum for US orders compared to the rest of the world when they run their tiered sales which seems odd.
Love, Bonito was recommended to me by some friends. I've generally stuck to more neutral earthy colors in my wardrobe, but after trying a red dress from the brand (which received several compliments), I've become more open to incorporating colors into my outfits, and I can attest that their clothing really positively impact my mood. I also really like the styles and product quality.
Sizing can be hit or miss (hence 1 star deducted). Sometimes the fit is spot on and VERY flattering, but other times it's a bit off. Thankfully returns have never been an issue, and I recently learned that their customer service team can provide sizing recommendations, which is helpful.
In terms of delivery, it's not as fast as Amazon obviously (who is though?), but it's comparable to Zara, so I'd say it's reasonable.
Overall, my experience with the company has been generally positive. The clothing is stylish, and the quality is good. I'll continue to shop with them, but I hope they'll work on improving sizing consistency in the future.
I used to be a huge fan of love bonito, but recently they have increased their prices significantly. To be honest the designs and quality are mid - I can easily find cheaper alternatives else where. That being said, I do have well made staples from them that I still swear by. I just wouldn’t shop at love bonito as often as I used to.
What confuses me was their recent rebranding, their logo and website seems to have taken a hit. The font was ugly and their website seems to be a template taken off an open source code- a bad one albeit. They also sponsored an influx of influencers “ambassadors” to party in Singapore, which does nothing for me, except to think that they must be well-paid to be fully sponsored and flying on business class. Just a bunch of rich people having fun i guess.
Love, Bonito 回复2024-03-25
Dear Ashes,
Thank you for sharing your thoughts with us. We understand your concerns and appreciate your feedback regarding our recent changes, including pricing adjustments and our rebranding efforts, and we sincerely apologise that we did not meet your expectations. Your insights are valuable to us, and we'll take them into consideration as we continue to evolve.
If you have any further thoughts or suggestions, please feel free to share them with us at [email protected] and we will be with you as soon as we can. :)
Poor customer service experience in Ion orchard SG retail
Shop, even w an automated queue system, the sales assistants are lazy to assist in size changes when the max pieces in fitting room is 6. I only had 5 pieces where 2 pieces are same design w varied sizes. I had tried on the smaller one among the 2 and immediately I know the counter sales assistant who recommended the size chart was not knowledgeable to provide an accurate size recommendation . No.28 - 34 labels was no way to tell which is L to me. The lady who assist insist I take another new queue ticket and they will not help to change the next piece to the correct size for me to try on. They had insist w a very bad tone despite I had explained the situation. If this is the case where there is queue outside, there is no point to ask if you are gold member or standard members queue. The service is so bad that I will no longer patron them in future.
Love, Bonito 回复2024-03-19
Dear Angelin,
Thank you for sharing your thoughts with us about your recent shopping experience at ION, and we are sorry to hear that you did not have the best experience when asking for assistance with sizes in fitting room. This is certainly not the level of service we aim to provide, and we understand the inconveniences and frustration it has caused you.
Your feedback is important to us, and we will address these issues with our team to ensure better service in the future. We hope to serve you better in the future and should there be more you would like to share with us, please reach out at [email protected] and we will be with you shortly!
I recently placed a first time purchase with Love Bonito and am incredibly disappointed with how they handle their incorrect deliveries. I received someone else's package and have communicated with them about it. They are not able to send me a replacement until the person who received my package returns it back to them. That could take months or who knows how long?! I've never experienced such a bad business protocol before. They're HOLDING MY MONEY HOSTAGE until the person who received my package returns it back to them (assuming that the customer already received it). I asked for a refund repeatedly and they refuse and are very adamant in getting me my package. They don't even know where my package is, how long it will take to receive the package, refuse to send me a replacement, and refuse to refund me. If I ever do receive my package, I'll have to spend $8 to return because they don't cover for return shipping!! This company is a joke.
Love, Bonito 回复2024-03-12
Dear Jenny,
Thank you for sharing your recent shopping experience with us. We're truly sorry to hear about the challenges you faced, and we understand how important it is to receive your order on time.
Our dedicated customer care team has been in touch with you and has taken immediate steps to address the situation. We've expedited the order with SkyNet and requested a full refund as an alternative. We hope this provides a resolution that meets your expectations.
Your feedback is incredibly valuable to us, and we genuinely appreciate your patience and understanding. We're committed to making your future experiences with us more positive. If there's anything else we can assist you with or if you have further feedback, please do not hesitate to reach out to us at [email protected].
Thank you for being a part of the Love, Bonito community. We look forward to the opportunity to serve you better in the future.
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