Lovehoney

Hi there, Thank you for contacting Lovehoney. I'm sorry to hear this. Unfortunately, as advised, we are not able to cancel or amend an order once placed, so we cannot add a discount to an order retrospectively. I can see we have been in touch via email, and you are welcome to return the order to us for a refund. I have passed your feedback on. Apologies for any inconvenience caused. Kind regards, Lovehoney Customer Care

Hi there, We're very sorry to hear that you didn't have a good experience. Unfortunately, as you haven't responded to our request for more information so we can locate the order, we're unable to reach out to you. Please feel free to reach out to us directly so we can look further into this for you. Kind regards, Lovehoney Customer Care

Hi there, Thank you for contacting Lovehoney. I'm very sorry to hear this. As you have not provided your order number or email address, we have not been able to locate your order. Please reply to our information request and we can take a look into this for you. Apologies for any inconvenience caused. Kind regards, Lovehoney Customer Care

Hi there, Thank you for contacting Lovehoney. I'm very sorry to hear that you are having trouble with your item. We do have a 1-year warranty on all faulty items so we can help with this. We have contacted you directly to resolve this for you Apologies for any inconvenience caused. Kind regards, Lovehoney Customer Care

Hi there, We are terribly sorry to hear this has occurred. All orders are shipped in discreet packaging, either in a plain brown box or a plain envelope. If this was not the case with your delivery, we sincerely regret that this has happened. Please note that we take these matters very seriously, as our customers privacy is important to us. Our Customer Care team will be in touch shortly to assist in resolving this matter. Apologies again for any inconvenience caused. Kind regards, Lovehoney Customer Care

Hi there, We’re sorry to hear that your experience did not meet expectations, however we would like to clarify that several points in this review are incorrect. We are not Amazon. We are an independent retailer and Amazon is simply one of three delivery partners we use for shipping purposes. We also do not send opened or used items to customers under any circumstances. All returned products are handled in line with strict hygiene and quality control procedures. We are sorry to hear your item arrived with an issue, however this does not mean previously used products are reshipped. In regards to customer support, our Chat Bot is designed to help direct queries efficiently. As it is currently in Beta, occasional errors may occur. Where further assistance is needed, customers are connected with our Customer Care team. During busy periods, response times may vary, and estimated wait times are provided where applicable. That said, our Customer Care team will be in touch shortly to clarify these points and assist in resolving the matter. Regards, Lovehoney Customer Care

Hi there, I'm very sorry to hear that there's was an issue with your return being processed. Your items have been refunded and our Customer Care team has reached out to you directly with more information regarding this. Kind regards, Lovehoney Customer Care

Hi there, Thank you for contacting Lovehoney. I am sorry to hear that you have experienced this issue with your return. I have contacted you directly via email to assist further with this. Kindest regards, Lovehoney Customer Care