Lovehoney

Hi there, Thank you for contacting Lovehoney. I'm sorry to hear that you did not receive your order. I can see that we have been in contact via email and offered a replacement but this offer was refused. Therefore, we advised that you raise this with your payment provider, as there is nothing further we can do. Apologies for any inconvenience caused. Lovehoney Customer Care

Hi there, I'm sorry to hear this and that you have not heard from us. I am not able to locate any emails that we have received from your email address, so we were not aware of the issue. If you have replied to your confirmation or dispatch emails, these are noreply emails so we will not have received that I'm afraid. In regards to the item, often confusion can be caused as we list the insertable length of an item on the item page but the manufacturer often lists the full length meaning the length printed on the packaging will be longer. We have contacted you directly to assist further with your item. Kind regards, Lovehoney Customer Care

Hi there, We apologise for the delay in your order and any dissatisfaction with our service. Although we strive to ensure all parcels are delivered promptly through our carriers, we sincerely apologise that your delivery has been delayed and understand the frustration this may have caused. We can see that you have been in contact with our Customer Care team, and your concern regarding the additional shipping fee was addressed by the agent you spoke with. Our Customer Care team will be in touch shortly with more details and to see if we can assist further. Regards, Lovehoney Customer Care

Hi there, Thank you for contacting Lovehoney. I'm sorry to hear that the item was not quite right for you. I have taken a look at the order and can see that you have ordered a mains-powered item as per the product description. We do have our 100-day pleasure promise, which allows you to return an opened and used item for a gift voucher if you are not happy with it. You can view the t's and c's of the promise here: https://help.lovehoney.com/promise-terms.html. We have contacted you directly to advise on this further. Kind regards, Lovehoney Customer Care

Hi there, We're so sorry to hear that you've received the incorrect charging cable and can understand the disappointment this would cause. Our Customer Care team has reached out to you directly for more information and to see if we can get this resolved. Kind regards, Lovehoney Customer Care