Hi there,
Thank you for contacting Lovehoney.
I'm so sorry to hear that you were unhappy with the item received.
This has been rebranded as per the item page. I am sorry that the item was not to your liking. We have passed your feedback on to our product team.
I can see that a refund has been issued for the item in question.
Apologies for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
Hi there,
I'm sorry to hear this.
Unfortunately, as you have not provided any order information we have not been able to look into this for you.
Please contact us directly if you require further assistance
Kind regards
Lovehoney Customer Care
Hi there,
We're so sorry to hear that you weren't happy with your Lovehoney experience.
Our Customer Care team has reached out to you directly for more details and to see if we can turn your experience around.
Kind regards,
Lovehoney Customer Care
Hi there,
Thank you for contacting Lovehoney.
I am sorry to hear that you have not been able to use your return QR code and that we have not gotten back to your email as quickly as we would like to.
We have contacted you now to get another return label sent over.
Apologies for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
We're sorry to hear that you were unhappy with your experience.
We always aim to treat our customers with courtesy and respect and we expect the same in return for our team.
Unfortunately during your interactions with us our staff were subjected to abusive and inappropriate behaviour. Despite us resolving your issue.
Following these events, we made the decision to no longer provide service to you.
Lovehoney Customer Care
我买了一个 Lovehoney 玫瑰吸力刺激器，花了我 60 英镑，这完全是浪费时间，没有足够的吸力，他们说他们会接受它并给我一张礼券 - 我对他们的观点是，如果他们可以用礼券接受它，那么而不是礼券退款，因为他们基本上会转售它，你想要一个可重复使用的性玩具 yuk yuk yuk .....所以我要写信给健康与安全规则下的交易标准
Lovehoney 回复2026-07-06
Hi there,
Thank you for contacting Lovehoney.
As advised in our contact with you, we require items back like any other retailer. Opened/used items are not restocked; these are disposed of or recycled.
The item was not faulty, so we offered you a gift voucher under our 100-day pleasure promise. This allows you to claim a gift voucher for an item if you do not like it.
If you would like to return the item for a gift voucher please do get back to us so that we can assist further.
Kind regards,
Lovehoney Customer Care
Hi there,
We're so sorry to hear that you had trouble getting in touch with us and can understand how frustrating that would have been.
Our Customer Care team has reached out to you directly for more information and to see if we can turn your experience around.
Kind regards,
Lovehoney Customer Care
