Lovevook（lovevook.com）在 OK.one 的综合评分为 1.6 分（满分 5 分），基于本站收录的 13 条用户评价，属于购物与时尚分类，口碑较差。69% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 12 条。数据最后更新于 2026-10-24。
I would not buy from website. If you desperately want to bag go through Amazon. The return policy through the lovevook site sucks. They will not refund you your money back. They offer to pay 5 or 10 dollars and you will have to pay for the return shipping.
Totally poor quality bags especially their zipper. They put a 1 year guaranty but after that they ill propose a refund of 3$ for a broken zipper that you can open with your fingers. Never again with this reseller
I’m sharing my experience because I want other customers to know what they may encounter if they decide they’re unhappy with their purchase. I contacted LOVEVOOK because I wanted to return my order. Their customer service offered me a small partial refund to keep the bag instead of providing the return information I requested. I clearly explained that I did not want a partial refund and wanted to return the item. I also acknowledged that, according to their policy, I may be responsible for the return shipping costs. Instead of simply providing the return address and instructions, they continued trying to convince me that returning the item wasn't “economical” because shipping could cost more than $15, and offered to increase the partial refund to $9. That is concerning to me because their published return policy states that returns are accepted within the specified return period and provides a process for customers who want to return an item. I am not asking for special treatment or free return shipping. I simply want to follow the company's own return process and pay the applicable return shipping cost. At this point, I have had to repeatedly request basic return instructions rather than being given the information needed to send the item back. I’m posting this so potential buyers can make an informed decision. Read the return policy carefully before purchasing and be aware that getting a return address may not be as straightforward as you expect. My experience has been extremely frustrating, and I would not feel comfortable recommending this company based on how my return request has been handled.
Absolute scam of a company. Very cheaply made backpack upon arrival. This was the return reply request: Dear Customer, We are sorry you are not satisfied with this backpack. After reviewing the photos you provided, we have found no defects or problems with the backpack; it is in normal working order. If you return the backpack for personal reasons, you will be responsible for the return shipping costs. As a considerate solution, we can offer a $3 compensation, allowing you to keep the backpack without returning it. Do you accept this offer? Sincerely, LOVEVOOK Customer Service Team They now have said they will give me $10 (max compensation) to keep it. I fear this may be all I get even if I pay the return fees. Don’t buy from this company!
For a company that claims to accept returns, they certainly don't make it easy! I've been in an 8+ response email standoff. They refuse to uphold the policies on their website, and keep offering me more and more money to NOT return the item. They initially offered me $5 as compensation (insulting, considering the item was $40), and as I continued to refuse their offers and insist on return instructions and a shipping label, the offer eventually made it to $15. Still not enough compensation for a $40 bag. Extremely frustrating and unprofessional. Still waiting on my shipping label.
It was a very nice bag, until I washed it. The "Rubber band" Holding the computer schratched the bag and made a hole. It worked pretty well, but you cant fit your food and a pencil case, mostly books. Also if you have a computer in it, you cannot fit your waterbottle, and I really wanted it to fit on the outside. I wont buy one again. ALso it flossed after a short time, had it for 2 month, didnt last long enough.
I ordered a love book backpack. It was not what I had wanted , based on the description. I contacted the company to return the product. I followed their requirements and got this response. Dear Customer, Hello. Thank you for contacting us regarding your order #61510 and submitting a return request. We understand your concerns about the product not meeting your expectations. We would like to explain the relevant situation to help you make a more suitable choice. First, we need to inform you that your order was shipped and fulfilled by Amazon FBA. For returns requested due to personal reasons (not product quality issues, such as price differences), the return shipping costs must be borne by the buyer, and international return shipping costs are high. Additionally, the return process is time-consuming; the package is sent back to the warehouse, inspection is completed, and a refund is issued, which typically takes 1-2 weeks, resulting in a significant time commitment of your funds and items. Therefore, we strongly recommend that you keep the item and not return it. To provide you with a satisfactory solution, we can apply for a partial refund as compensation for keeping the bag: We can provide you with an $5 refund, which will be directly refunded to your original payment account, without requiring the return of the bag. This way, you can keep the received item, avoid return shipping costs and complicated procedures, and receive your refund compensation quickly. We value your shopping experience and look forward to your prompt response. Thank you for your understanding and support. Sincerely, LOVEVOOK The item was ordered and I received it via Amazon 2 days later, so it was not shipped internationally. Strong arm tactics and they did not follow their return policy. I would not order from this company again.
This is a terrible company! My dad bought a gift for my daughter. She wanted a different color so I contacted the company. I explained that I didn’t want to contact my dad because it was a gift but wanted to exchange it instead. Their emails were ridiculously complicated asking the same questions repeatedly. Finally after many emails, they sent a return label where I had to pay shipping. It’s $25 to send it!!! I did figuring it was a gift so it was basically costing me $25 for a backpack. Dumb mistake I made there. I sent it back and they “accidentally” refunded my dad. It was their mistake but all they offered was a coupon code on buying a new backpack. I’ll never buy anything from them!!
I paid full amount but didn’t receive the parcel. The company chooses a poor company to deliver. There were no tracking details provided on time. The parcel went missing and now no one is taking responsibility
Scam site and should be shut down!! They won’t let you return anything and the quality is dollar store level! Do not buy from this fraud site!
I mistakenly ordered the wrong thing for a Christmas gift tried to return it to get what I wanted and was unable to return they decided to give me a $20 credit plus a $5 coupon if I spent more than $30 that's totally unacceptable the item was unopened and I just wanted to exchange it but I could not. Customer service sucks.
Received in less than two weeks (with clear tracking), very pretty and big enough for my work laptop, notebooks, water bottle, coffee mug and lunch.
Initially I wrote a one star review calling this a scam as I had ordered a bag 3+ months ago and never shipped nor received any updates, but after posting they reached out to me and said my order was originally out of stock, they then shipped the item and it arrived immediately. The bag is good quality and as described, but the company really needs better communication.
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