Lumiqour

Hi Mitchly, Thank you so much for your wonderful review! We're delighted to hear that you found our ordering process easy and that our product information helped you identify the right option for your needs. We strive to make shopping as simple and informative as possible, so it's great to know that your experience reflected that. We truly appreciate your support and look forward to serving you again in the future! Olivia from Lumiqour

Hi Gabriella, We're genuinely sorry to hear that you felt this way, and we understand how frustrating this experience has been. After reviewing your case, we can confirm that we replied to your email with an update confirming that your order has been fully refunded. If you haven't seen our message yet, we kindly recommend checking your spam or junk folder as well. If you have any questions about your refund or need any further assistance, please don't hesitate to reach out to us at [email protected]. We're here to help and want to ensure all of your concerns are fully addressed. Olivia from Lumiqour

Hi Leslie, Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that your lab is doing well and that you’ve seen such a positive change after using Lumiqour. We know how stressful it can be to see your pet go through procedures, and we’re so happy to hear that your pup is feeling better and enjoying a happier, more comfortable life. It means so much to us to be part of your pet’s wellness journey. Thank you for your trust and for sharing your story with the Lumiqour community. We wish your lab continued health and happiness! Olivia from Lumiqour

Hi Rick, Thank you for taking the time to share your feedback! We’re happy to hear that you’re enjoying the product. We sincerely apologize for the delay with your shipment. We understand how important it is to receive your order in a timely manner, and we appreciate your patience while it was on the way. We’re always working to improve our fulfillment and shipping process to provide a better experience for our customers. Thank you again for your support and for giving Lumiqour a try! Olivia from Lumiqour

Hi Crescent, Thank you for sharing your experience with us! We’re so happy to hear that you’ve already noticed positive changes, including better digestion and more energy for your pet after just two weeks. We understand how much you care about your pet’s health, and we’re hoping to hear more positive updates as you continue using Lumiqour. Every pet is different, and results can vary, so consistency is key when supporting your pet’s overall wellness. Thank you for trusting Lumiqour to be part of your pet’s journey. We truly appreciate your support! Olivia from Lumiqour

Hi Dale, Thank you for sharing your feedback with us. We completely understand that managing monthly expenses is important, and we appreciate you sharing your perspective. We’d be happy to discuss available options and help find a solution that works better for you. Please feel free to reach out to us at [email protected], and our team will be glad to assist. Thank you for giving Lumiqour a try, and we truly appreciate your support. Olivia from Lumiqour

Hi Rachele, Thank you for sharing your feedback. We’re sorry to hear that you felt your inquiry was not addressed. We checked with our support team and can confirm that a response was sent to your email. Please check your inbox, as well as your spam or junk folder, in case the message was filtered. If you still need assistance with your questions about the ingredients or your refund request, please feel free to reach out to us directly at [email protected], and our team will be happy to help. Olivia from Lumiqour

Hi Tom, Thank you so much for sharing your experience with us. 💚 We’re happy to hear that you’ve noticed changes with your dog’s bumps and appreciate you sharing your journey with other pet parents. Every dog is different, and results can vary. We always recommend keeping your veterinarian involved when monitoring any lumps or changes to your dog’s health to ensure they receive the best care possible. Thank you again for trusting Lumiqour and for sharing your pup’s progress. We’re wishing your furry friend continued health and happiness! Olivia from Lumiqour

Hi Kathryn, Thank you for your feedback. We're sorry to hear that your dog isn't enjoying the updated Turkey Tail Probiotic. A tip that has helped many pet parents is to mix the powder thoroughly with your dog's favorite wet food or another tasty treat. This often makes it much more appealing while still providing the intended benefits. If you continue to have any concerns or need further assistance, please don't hesitate to contact us at [email protected]. We'd be happy to help. Olivia from Lumiqour

Hi Kia, Thank you so much for sharing your update! We're happy to hear that you think a couple of your dog's lumps may be shrinking. It's always encouraging to hear when pet parents begin noticing positive changes, and we truly appreciate you giving Lumiqour a try. Every dog responds differently, so we’re grateful for your patience and for continuing to support your pup’s wellness journey. We hope you continue to see more improvements over time! Thank you again for taking the time to leave your feedback. Olivia from Lumiqour

Hi Therese, Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you’ve had with the process and understand how upsetting it can be when you’re hoping to help your dog and don’t see the results you were expecting. We appreciate you providing details about your dog’s usage and understand your concerns regarding the refund process. Our team asks for information about your pet and product use so we can better understand each situation and ensure we’re providing the right support. We’re sorry to hear that your previous interactions left you feeling unheard. We’d appreciate the opportunity to review your case and help make this right. Please reach out to our support team at [email protected] with your order details, and we’ll be happy to look into this further. Thank you again for sharing your feedback. Olivia from Lumiqour

Hi Tom, Thank you for sharing your feedback. We’re sorry to hear you feel this way, and we understand how important it is to feel confident about the products you give your pets. We want to reassure you that we take our customers’ trust and the well-being of their pets very seriously. We are always committed to providing a positive customer experience and being available to address any questions or concerns. We would appreciate the opportunity to better understand your experience and resolve any issues you may have had. Please feel free to reach out to our support team at [email protected] with your order details, and we’ll be happy to assist. Thank you for taking the time to share your concerns. Olivia from Lumiqour

Hi Roxanne, Thank you so much for sharing your experience! We're glad to hear your order arrived quickly and without any issues, especially with you being located in Canada. We know how important it is to receive your pup's supplements in a timely manner, and we're happy the delivery process went smoothly. We hope your 11½-year-old Lab enjoys the product and that you begin to notice positive changes soon. Every dog responds differently, so we truly appreciate your patience and commitment to supporting your dog's well-being. Thank you for choosing Lumiqour and for taking the time to leave your feedback! Olivia from Lumiqour

Hi Sandy, Thank you for taking the time to share your feedback. We're glad to hear your overall experience was positive, and we appreciate your honest thoughts about the container size. For dogs weighing over 51 lbs, the recommended serving is 3 scoops per day. We understand it can seem like the container may not last long, especially for larger dogs or multi-dog households. Since you've only been using the product for a few days, it's still very early. Most pet parents begin noticing improvements after 3–4 weeks of consistent daily use, though results can vary depending on the dog. We truly appreciate you giving Lumiqour a try and hope you'll start seeing positive changes soon. If you have any questions or need assistance, please don't hesitate to reach out. Olivia from Lumiqour

Hi there, We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. Providing timely support to our customers is very important to us, and we apologize if your previous emails were missed or delayed. For direct assistance with your refund request, please contact us at [email protected] and mention your order number so our team can prioritize your case. Again, we apologize for the inconvenience and appreciate your feedback, as it helps us improve our service. Olivia from Lumiqour

Hi Rachel, We’re sorry to hear about your experience and understand how disappointing it must be to be waiting for an order, especially when it was intended for your senior dog. We would like the opportunity to look into this matter and help resolve it. Please reach out to us directly at [email protected] with your order details so we can review the shipment status and assist you further. We apologize for any frustration caused and hope to have the chance to make this right. Olivia from Lumiqour

Hi Desiree, Thank you for taking the time to share your feedback. We completely understand your concerns and sincerely apologize for any frustration or confusion this situation has caused. After reviewing your account, we can confirm that the additional orders were created as part of an active subscription that was selected during the initial purchase. This subscription option is completely optional and is offered as a discounted automatic refill service, with the ability to cancel at any time. A confirmation email containing the subscription details and order information was sent at the time the subscription was created. We also want to clarify that we never intend to continue charging customers who no longer wish to receive shipments. We have now confirmed that your subscription has been cancelled, and no further recurring orders or charges will be processed. Regarding your previous attempts to contact us, we’re sorry to hear you experienced difficulty reaching our support team. Occasionally, emails may not successfully reach our inbox, so we would appreciate the opportunity to assist you directly and resolve this matter. We have reached out to you privately so we can establish a direct line of communication and look into your refund request further. Please feel free to reply to our message or contact us at [email protected] so we can assist you. Olivia from Lumiqour

Hi there, Thank you so much for your feedback! We're glad to hear you found the ordering process easy and that your order arrived promptly. We strive to make every experience as smooth and convenient as possible. Thank you for choosing Lumiqour and for taking the time to leave your review! Olivia from Lumiqour

Hi Trucine, Thank you so much for your wonderful feedback! We're delighted to hear that ordering was easy, your package arrived as expected, and most importantly, that you're already seeing positive results with our product. It's especially encouraging to know you've noticed a difference after not seeing results with another product. We truly appreciate your trust in Lumiqour and are so pleased to hear you're happy with your experience. Thank you for taking the time to share your review! Olivia from Lumiqour

Hi Melissa, Thank you so much for sharing your experience! We're so glad to hear your dogs are loving the taste of Lumiqour—and that they're licking their bowls clean! That's always wonderful to hear. Since you've just started, it's completely normal not to see changes right away. Every dog responds differently, and we hope you'll begin to notice positive improvements with consistent daily use. Thank you for choosing Lumiqour and for taking the time to leave your feedback. We wish you and your pups all the best! Olivia from Lumiqour