Magcubic is a consumer electronics brand focused on designing practical, affordable, and easy-to-use smart projectors for everyday home entertainment. Rather than chasing overly complex features or inflated specifications, Magcubic prioritizes real-world usability — creating products that are simple to set up, reliable to operate, and suitable for bedrooms, apartments, and small living spaces.What makes Magcubic different is its balance between performance and accessibility. The company carefully optimizes brightness, image clarity, and system stability to deliver a smooth viewing experience without unnecessary costs. Magcubic also emphasizes continuous firmware improvements and customer feedback. By listening closely to users, the team refines software stability, enhances compatibility, and solves real usage problems through updates and practical support rather than marketing promises.Today, Magcubic products are used by customers worldwide for movies, gaming, and casual home cinema setups. With a focus on honest specifications, thoughtful design, and dependable performance, Magcubic aims to make big-screen entertainment more accessible to everyone.
Most reviewers were somewhat happy with their experience overall. Consumers generally find these devices very easy to use and appreciate the bright picture quality, handy portability, and smooth setup processes. Many people truly enjoy watching movies and media at home thanks to the compact design, reliable performance, and great connectivity options available across different models.
However, some reviewers were not happy with the sound quality, noting that the built-in speakers are quite weak. Some people were dissatisfied with customer support when trying to handle product returns, delivery delays, or dealing with unresponsive service teams during unexpected technical failures and hardware issues.
SAVE YOUR MONEY!! Do not buy Magcubic projector..
I purchased hy450max and received 1st June. Unfortunately I am unable to use outdoor, image quality very poor evening times, and sound issues.. not worth it??
I informed within 30 day period and requested refund. As per their policy you do not get refund unless issue with projector, advised move projector around to get better quality image or use Bluetooth devices for sound etc.. but you have no right to return item within 30 days!!
I recommend stay away from such company! I regret my purchase!!
Magcubic 回复2026-06-29
Hi,
We're very sorry to hear about your experience, and we sincerely apologize for the inconvenience.
We completely understand your frustration, especially regarding the delay in receiving a response to your return request.
Could you please leave your order number (or contact us via our official support email with your order number)? I'll personally help follow up with our support team and do my best to speed up the review of your refund request.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Everything was fine! I already ordered several projectors, the customer suppot is top!
Magcubic 回复2026-04-03
Thank you so much for your support!
We’re really glad to hear that everything went smoothly and that you’re happy with both the projectors and our customer support. It means a lot to us that you’ve chosen us multiple times!
If you ever need anything in the future, we’re always here to help. Enjoy your projector!
I purchased an HY310 on strength of online reviews, features, and price. I had an early contact from customer support before the unit shipped because I'd made a mistake and had an EU power adapter ordered instead of a US adapter at a US address, so they dropped me a line to make sure that was what I meant to do. Ultimately, their support saved me trouble so kudos for that.
Very happy with the projector so far - everything arrived in good condition, the external packaging was pretty basic but the unit arrived in good condition fairly quickly - there's a good amount of padding in the retail box so it seems like it'd need to take a big hit to take damage. Shipment time was reasonable for free shipping on a fairly low-priced unit.
The projector is surprisingly capable for the money - it's not going to overpower sunlight in a brightly-lit room, but we've used it in daylight hours in less-directly-lit areas of the room and it is adequate for the job. You're obviously not getting the best picture in those conditions, but it's capable of enough brightness to be plenty usable. Picture quality is definitely better in a dark room, though.
I haven't used the built-in apps for much, so I can't comment on those, but USB video playing is working fine with h.264 videos. It's functional as a night light of a sort with the right videos and a shutdown timer, although I do wish they had a slightly longer timer available. HDMI has worked for everything I've thrown at it, screen mirroring has worked on the devices I've tried it on as well.
All in all, very pleased customer, there's minor improvements available but it's a quality item for the cash. I've heard similarly good things about their other models as well and intend to try some of those out too.
Magcubic 回复2026-03-31
Hi Thank you so much for taking the time to share such a detailed review — we truly appreciate it!
We’re especially glad our support team was able to catch the adapter issue early and save you some trouble. That’s exactly the kind of experience we aim to provide, so your kind words mean a lot to us.
It’s great to hear that your HY310 is meeting your expectations in terms of performance, brightness, and overall usability. You’ve described its strengths perfectly — especially how it performs in different lighting conditions — which we’re sure will be helpful for other customers as well.
We also appreciate your feedback on the shutdown timer and built-in apps. Insights like these are incredibly valuable and will definitely be shared with our product team for future improvements.
Thanks again for your support, and we’d love to hear your thoughts if you decide to try any of our other models in the future!
Magcubic Projectors are super reliable and excellent budget projectors!
Excellent projectors at an affordable price! I've used the Magcubic HY300, HY320, L018, HY350 Max, HY350 GT, X7 and now the HY450 Max. I've been using these projectors for a long time, and it's held up really well. The brightness and portability are the special features of most of these models which I love. I highly recommend Magcubic!
Magcubic 回复2026-03-30
Thank you so much for your kind words and for sharing your experience! 😊
We’re really glad to hear that you’ve used multiple models like the HY300, HY320, L018, HY350 Max, X7, and now the HY450 Max, and that they’ve been performing well for you over time. Your long-term support truly means a lot to us.
It’s great to know that you appreciate the brightness and portability — those are exactly the features we aim to deliver for everyday use.
Thanks again for your recommendation, and we hope you continue to enjoy your projector experience!
Scam alert! Do not buy anything from this company!
Scam alert! Please read this before your order! Don't get fooled. Yes it's cheap but so is the customer service. It's actually worthless. Magcubic is a scam. Grqat product - until it's not working. I was sent a broken unit with a tilted projection. The sensor was not leveled and so it was useless. The box it arrived was in a cheap soft envelope with barely no padding to protect is and so the package arrived damaged. I immediately contacted customers service to begin the refund or the replacement of my doa magcubic projector that I ordered form the EU warehouse. Becauer there's barely any information on how to return it you have to contact them. Just to get a respons is difficult and once I did I was offered a "partial refund". Why the hell would I accept a partial refund for a fully broken projector? Thus began weeks of them trying to escape responsibility and blame me for not knowing how to use the keystone or automatic keystone or any other way they could claim I wasn't doing it right. They kept asking for more videos and images. When I finally sent them eveything - they stopped responding. It's been a month now wince I first contacted Magcubic. Imagine being a company so small minded you risk the reputation of your brand for a 150 euros. Whoever is in charge of the customer support needs to be fired immediately. I'm not returning a Ferrari. It's a cheap as projector. The money is not the point. It's the treatment of a customer that paid for a broken unit. I'll tell anyone and everyone and everywhere - Stay away from this brand. It's a complete scam. I'll do eveything now in my power to get back the money while trashing them wherever I can. I have our full conversation to share and images. Scam alert. Do not buy anything from this company.
Horrible Experience!
Order ID: 10014190
My girlfriend had ordered the HY310 for me but the product never arrived. We have been trying to chase customer service for a while now but they are unresponsive.
Magcubic 回复2026-03-09
Hello,
We sincerely apologize for the inconvenience you’ve experienced with your order. Our support team responded to your emails before March 5th. The email you sent on March 5th at 6:19 PM was after business hours, and our team had already finished for the day. As it was also a weekend, responses were delayed, but we understand this was frustrating.
We’ve now processed your refund as of this morning, and we are working closely with the logistics company to investigate and resolve the delivery error. We genuinely appreciate your patience and hope you understand the delays were due to these unfortunate circumstances.
Once again, we apologize for this experience and ask kindly if you would consider updating your review after seeing our response. Thank you for your understanding.
Order ID: 10014190
They delivered my order to the wrong address. And now I have chased it several times for weeks now!!
They are not replying and ignoring my requests. I have sent video proofs and detailed explanation to them.
My address was correct as well. It was completely their fault and they are not even refunding my money now, and won't dispatch a new order either!???
Completely ignoring me for days and now I have lost my money and my product.
I do not recommend this!! This is total bullshit and they have no regard to their customers.
9th March-
So conveniently you flagged my account spam right after you told me that you would get back to me with an update checking with the logistics.
I emailed you on the 5th March 10:19 AM BST. I don't know what time zone you are on but you have had more than enough time to respond to me.
But that never happened!
And then, I chased you multiple times, on the 6th March at 12:52PM BST, then on the 7th March 7:07PM BST.
You ignored it.
NOW you have only gotten back to me after I disputed the payment via my bank.
So if you want to speak facts, give it to the readers truthfully with the full story.
I still do NOT recommend this at all.
Too much headache for a small product.
It's just not worth it.
They have only responded to me now after I disputed the payment. Otherwise they would still have put my account in their spam folder and ignored it.
That's not customer service.
Save yourself some peace of mind and time and stay away from them.
Thanks 🙏
Magcubic 回复2026-03-09
Hello,
We sincerely apologize for the inconvenience you’ve experienced with your order. Our support team responded to your emails before March 5th. The email you sent on March 5th at 6:19 PM was after business hours, and our team had already finished for the day. As it was also a weekend, responses were delayed, but we understand this was frustrating.
We’ve now processed your refund as of this morning, and we are working closely with the logistics company to investigate and resolve the delivery error. We genuinely appreciate your patience and hope you understand the delays were due to these unfortunate circumstances.
Once again, we apologize for this experience and ask kindly if you would consider updating your review after seeing our response. Thank you for your understanding.
Update-March 10th
We sincerely apologize for the frustration you’ve experienced. We understand your concerns, and we would like to clarify a few points.
Our customer service operates in China Standard Time (CST), and the delays in our responses were due to the weekend, as our team was off during that time. On Monday morning, we promptly addressed your issue and processed your refund.
The reason for the delay in refunding or reshipping was that we needed to work with the logistics company to verify the situation and initiate a claim for the incorrect delivery. This was essential to resolve the issue properly, and we truly appreciate your patience during this process.
We regret that your experience led to such frustration, and we will continue to improve our communication to prevent this from happening in the future. We hope this clears up the misunderstanding and kindly ask you to consider updating your review.
Thank you for your understanding.
I bought the hy450 Max from this page and the only problem I've had is that they didn't say anything about the holidays and since February 14th They answered my questions on the 24th Febr and the package arrived on March 3rd.
They need to give more info on the website and more active support—if you ask something now ... they'll answer you at the end of the month . I haven't properly tested the projector yet, but from what I've seen, the quality is good. The only thing it lacks is sound; it's barely noticeable without a soundbar you don't have a good experience watching movies or series... for the rest, for the price and quality it's fine.
Magcubic 回复2026-03-09
Thank you for your feedback! We apologize for the delay in response due to the Chinese New Year holiday period, which caused slower reply times from February 14th to the 23rd. We understand that clearer communication about such periods would be helpful, and we’ll work on providing more detailed information on the website moving forward.
We’re happy to hear that you’re satisfied with the HY450 Max’s quality! Regarding the sound, we understand that the built-in speakers may not provide the best experience for movies. For better audio, we always recommend using a soundbar or external speakers.
Thanks again for your input, and we appreciate your patience!
The product is advertised with a 30-day trial and money-back guarantee. After just 5 minutes of testing at home, the fan was far too loud for me; it didn't provide a cinematic experience at all, simply annoying. I emailed twice requesting the return address, which they refused to provide. Then I tried using the address on the DHL label. I only received a response after opening a PayPal dispute. After that, they acknowledged receipt of the return but accused me of damaging the projector. They only want to refund 30%. The seller is completely unprofessional.
Magcubic 回复2026-02-28
Hi, we’re really sorry to hear about your experience — that’s definitely not the kind of situation we want for any customer.
Regarding the fan noise, all projectors do contain cooling fans, but we understand that noise sensitivity can vary from person to person. If it felt disruptive for your setup, we completely respect that.
As for the return process, we sincerely apologize if communication felt delayed or unclear. That’s not our intention. Return inspections are handled according to product condition upon arrival, but if there’s any disagreement about the assessment, we’re more than willing to review the case again.
Please feel free to share your order number with us via private message so we can look into this personally and work toward a fair solution. We truly value our customers and want to resolve this properly.
im trying to cancel my order Order 10014057 but no one answers on emails.
Magcubic 回复2026-02-24
Hi, thanks for your message and sorry for the delay.
Our team was on the Chinese New Year holiday from Feb 15–23, so response times have been slower than usual. We really appreciate your understanding.
Your request has been noted and we’ll help check order 10014057 and process it as soon as possible. Please don’t worry — our support team will follow up with you shortly.
Comments are relative to the price point. This is a quality product and does just what I need it to do (mainly mirror and project my laptop screen). On receipt it turned out that the supplied remote wasn't working but raising this with support I had an immediate helpful response and replacement ordered. It took a little while to arrive from China but all now in order.
Magcubic 回复2026-01-30
Thank you for taking the time to share your experience and for your kind words about Magcubic. We're glad to hear the projector meets your needs and works well for screen mirroring and everyday use.
We’re sorry about the initial issue with the remote, but we’re happy our support team could respond quickly and get a replacement arranged for you. We truly appreciate your patience while it was on the way.
Your feedback means a lot to us, as it helps us continue improving both our products and service. If you ever need any assistance in the future, please feel free to reach out — we’re always here to help.
Thanks again for choosing Magcubic, and we hope you continue enjoying your projector.
I had an issue with my order as it arrived incomplete. I contacted Magcubic’s customer service, and they handled my case very professionally. They quickly arranged to send the missing items, and everything was resolved smoothly. I’m very satisfied with their customer service and how they managed the situation.
Magcubic 回复2026-01-30
Thank you for sharing your experience with us. We’re sorry your order arrived incomplete, but we’re very glad our customer service team could resolve the issue quickly and smoothly for you.
Providing prompt and professional support is always important to us, so it’s great to hear you felt well taken care of. Your feedback truly means a lot and encourages us to keep improving.
Thank you again for choosing Magcubic. If you ever need assistance, we’re always here to help.
I purchased a HY350GT projector, which arrived several days ago. Now I want to process a return, but it's not possible because, according to the Magcubic website, the projector is still in transit. Therefore, I can't process the return, and I don't have the purchase invoice. I've sent several emails to these three departments (help, marketing, and support) and haven't received any response. So, I still don't have an invoice and can't process the return. I wouldn't recommend them at all; they're very unprofessional, and their customer service is useless. Order number: 10010500
Magcubic 回复2026-01-30
Thank you for your feedback and we’re sorry to hear about your experience. After checking our system, order #10010500 shows as delivered and signed for, not in transit. There may be a delay in the website status update.
May we kindly confirm whether you have received the projector and if there are any issues with the product? If something isn’t working as expected, our support team would be happy to help troubleshoot or find a solution for you as quickly as possible.
Please contact us at [email protected]
with your order number so we can assist you right away. We’re here to help.
I had a delivery problem, the customer service took the responsibility and re-send it with some extra for the inconvenience. I recommend their service to everyone
Worst service experience I ever had. Never received my package after 2 months waiting for it! The compagny doesn't help!
Magcubic 回复2026-01-30
Hi, we’re very sorry to hear about your experience and the long wait. This is definitely not the service we aim to provide.
Could you please share your order number so we can check the shipping status for you? You can also contact our support team directly at [email protected]
, and we’ll investigate and assist you as soon as possible.
Thank you for your patience — we’re here to help resolve this.
Hello
I ordered from Magcubic L018 NTV projector and it was a very unique experience when using it as it plays movies and videos with the best resolution and good performance. I really liked it. They also have excellent and distinguished customer service to satisfy their customers. Believe me, you will not regret choosing Magcubic.
Please avoid purchasing from this company!
Unfortunately I bought a projector from them. Decided to return unopened after reading bad reviews and the company is making it difficult to return despite, their so called 30 day no reason warranty.
I've needed to resort to recovering costs through my credit card company.
This outfit are amature and dishonest.
A brilliant projector for home, but not only. Also suitable for camping parties! Its display brightness beats the competition! Display quality, excellent image, sharpness, colors, and good speakers - what more could you want! Additionally, the projector has a voice search function and automatic image tuning. REVELATION!
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