Hi there, we're sorry for the confusion and frustration around the free shipping threshold and Ocean coverage on waxes! That's not the clear experience we want for our makers. We'd like to make sure you have accurate info going forward; please reach out to [email protected] so we can walk through the current shipping policy with you directly. We are here for you!
Awww thank you so much, Heather! We're so glad shipping has felt faster since the move to Texas, and it means a lot that the personal note stood out. We truly adore you and are honored to be apart of your maker journey! Thank you for sticking with us since the Wooden Wick days! We are always here for you :)
Hi Aileen, we're sorry to hear about the experience with your perfume kit and understand how frustrating it is to feel stuck with a purchase that didn't work out. We'd like to take a closer look at your order. Please reach out to our [email protected] directly so we can review the situation with you. Thank you!
Thank you so much, Victoria! We really appreciate the recommendation and are so glad you've had a great experience with our products and team. We're honored to be apart of your maker journey! Happy making :)
Aw yay! Thank you, Carla! So glad our scent descriptions are helping you pick the right fragrance oils every time! That means a lot to hear! Happy making :)
Thank you, Jonterri! We're so glad our fragrance oils and wooden wicks have earned your trust! That really means the world to us. We are always here for you! Happy making!
Thank you! How fun! So glad your niece loved the perfume kit! The scents, packaging, and easy-to-follow recipes are exactly what we hope makers experience :) Glad you all had a wonderful time making together!
Woohoo! Thank you! We've been working hard on cutting down processing and shipping times, so it's great to hear you felt the difference! 4 days is more like it! Happy making!
Thank you, Michael! So happy the products, shipping, and ordering process all hit the mark! Looking forward to your next order and to continue supporting you! :) Happy making!
Aw, thank you so much, Brooke! It means the world to hear our vessels have been part of your brand's journey since 2019, and that shipping and service have stayed consistent along the way. We are honored to be a small part of your maker journey! Wishing continued success to @petalsbybellachic_ :)