很棒的客户服务
很棒的客户服务,爱 makey。
Thank you, Ronald! We appreciate the kind words about our customer service team. It's an honor to help support your business!
Makesy 是一家 DIY 蜡烛、香水、家居和美容用品公司,致力于为创客、小型企业和 DIY 爱好者提供帮助。我们提供高品质的香精油、蜡烛制作用品和美容原料,并提供社区所需的教育和支持,让他们充满信心地创造。质量和透明度是我们所做一切的核心。我们致力于提供优质的成分和组件,以及有关我们产品成分的清晰、诚实的信息。可持续发展和生态意识实践融入到我们的采购和运营中,因为我们相信培育地球就像培育创造力一样。除了供应之外,Makesy 还提供指导、配方和操作方法内容,帮助各个级别的创客(从新手爱好者到成长中的小企业)将他们的想法变为现实。无论是浇注第一支蜡烛、配制新的香水混合物,还是为自己的品牌打造完整的产品线,我们都希望他们在每一步中都能感受到装备、支持和灵感。我们知道,制作是个人的,没有两个创客的旅程看起来相同。这就是为什么我们不仅专注于提供优质原料,而且注重与我们服务的人们建立真正的关系、回答问题、分享知识和庆祝我们社区的创造力。在Makesy,我们相信伟大的产品始于优质的原料,而伟大的社区始于支持、诚实和对制作的共同热爱。
以上内容由商家自行提供,未经平台核实。makesy(makesy.com)在 OK.one 的综合评分为 4.4 分(满分 5 分),基于本站收录的 100 条用户评价,属于爱好与工艺品分类,口碑良好。84% 的评价为 4 星及以上,8% 为 1 星;商家回复了 91% 的差评;评价主要围绕产品、质量、客户服务。数据最后更新于 2026-08-11。
评估了 137 条评论,评论者对这家公司的体验非常好。顾客经常称赞其出色的产品质量、精美的容器和准确的气味描述,使购物变得非常愉快和令人满意。人们还提到订单处理速度很快,网站易于浏览,运输快速可靠。 一些评论者对交货延迟、处理时间长以及未履行的订单造成极大的挫败感并不满意。消费者还报告称收到的物品损坏、套件中的组件丢失,或者在寻求帮助时遇到客户服务差和反应迟钝的情况。一些人指出,某些核心产品需要意外的运费或缺乏正确使用的明确指导。
本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。很棒的客户服务,爱 makey。
Thank you, Ronald! We appreciate the kind words about our customer service team. It's an honor to help support your business!
喜欢薰衣草香皂套装!运输速度很快,产品也不会让人失望。
Thank you, Sheila! So glad you're loving the lavender soap kit and that shipping has been fast. Happy making :)
我喜欢它..我将永远是客户
Yay, thank you! We're so glad to have you as a loyal customer. We are here for you!
Makesy一直都很优秀。在他们成为 Makesy 之前我就一直和他们一起购物。我喜欢的一件事是对产品信息的 24/7 聊天支持。我在“工作时间”之后提出的任何问题都得到了全面、高效的解答。订单得到快速处理并定期发送更新。我是 Makesy 的终身会员,以支持我的业务。
Thank you so much! We're always here for you! Having you as a Makesy member since before the rebrand means the world to us! We are honored to be apart of your maker journey! :)
我的经历很棒!一切都井井有条,而且很容易找到。然而,我确实认为提供有关使用蜡的说明会非常有帮助;因为没有说明,我不得不返回网站并寻找它。此外,您还需要提供有关木芯的更多信息,包括尺寸适用的直径。
Thank you, Joy! Super happy everything was organized and easy to find. Great suggestions! We'll pass that along to the team, as it would genuinely help makers like you. Thank you again!
Aw, thank you so much! So glad you're loving the Aura jars!
Awesome! So glad fulfillment and shipping were fast for you!
我喜欢从 Makesy 得到的一切。质量是无与伦比的。
Yay! Thank you, Jeanette! We're so glad the quality is standing out for you! Happy making :)
我对 Makesy 有最好的体验,喜欢所有的产品,而且客户服务很棒。
Thank you, Lizette! So glad you're loving both the products and the customer service experience! We are honored to be apart of your maker journey :)
乐于助人的客户服务。我的船只到达时已经破损,很快就被更换了。
Thank you, Patty! Truly sorry to hear your vessels arrived broken, but glad our customer service team got replacements out to you quickly :) We appreciate you!
及时发货和响应。 优质产品。
Thank you, Yvonne! Glad shipping and response times were prompt and the products delivered on quality. Happy making :)
运输速度很快。客户服务非常热情且乐于助人。
Thank you! So glad shipping was quick and our customer service team was responsive and helpful. We are always here to help!
优质的产品和出色的运输,由于网站导航而被摘掉了一颗星。
Thank you, Keeshia! Glad the products and shipping came through well. We genuinely appreciate the feedback on website navigation and are always working to make the site easier to shop. We truly appreciate the feedback!
他们非常擅长传达您的订单状态以及是否存在任何问题。
Thank you, Karrie! Glad our team has kept you in the loop on your orders and any issues along the way :) Happy to help and be of support!
Makesys的香精油一直以独特的香味而自豪,提供精致而难得的体验。更不用说他们知识渊博、专业且友好的客户服务。
Thank you! We're so glad our fragrance oils and customer service team have made an impression! That means a lot to us! Happy making :)
运输已经进步很多了!处理时间也很长!
Amazing news! Thank you, Sheila! So glad you're noticing the improvement in shipping and processing times :)
企业家反馈 优点:优质油、多种 FO 选项、为那些关心清洁成分/产品的人提供清晰且有用的标签、改进的客户服务、大部分订单包装良好(容器包装需要改进)。 缺点:最近持续做空 FO 5%、价格高、没有订单装箱单、经常缺货、没有氢氧化钠(只有 50% 的混合物)、最近停产了太多产品(活性剂、FO、颜料 - 这影响了我的生产线)、容器价格高得离谱(关税增加时增加了三倍,但关税还不是从中国购买的这些容器成本的三倍,更不用说将零售价增加三倍是合理的)。 他们已经成长得非常快,所以我认为很多缺点都是由于成长的烦恼造成的。不过,考虑到我们所处的经济形势,他们的定价需要调整——我们的客户期待折扣/更低的价格,但 Makesy 一直保持高价,并提高了免费送货的订单限额(现在为 199 美元)。我不得不开始在其他地方购买容器,但 Makesy 希望成为一站式商店……不幸的是,定价和缺乏某些成分阻止了这一点。
Hi! Thank you for this feedback! We're thrilled to hear the oil quality, fragrance selection, and labeling are hitting the mark for you, and it genuinely makes our day to know the customer service improvements are noticeable! Our team has poured a lot of care into that, so thank you for seeing it! We also really appreciate you being straightforward about where we can do better, because that's how we keep getting better for makers like you. Regarding pricing, we actually just lowered prices across many of our top selling products! We heard this from makers like you and wanted to make sure Makesy keeps being a place where your margins can breathe, especially in this economy. If you'd ever like someone to personally dig into any of these specifics for you, please feel free to email Cindi directly at [email protected]. We'd love to help make things right! Thank you for being a part of our community and we genuinely feel honored to be apart of your maker journey!
我喜欢你们的产品,并将继续购买😊。
Thank you, Janine! So glad you're loving the products! See you on your next order! Happy making :)
始终快速交货和优质的客户服务!
Thank you, Nicki! We appreciate the kind words on delivery speed and customer service :) Super happy to be apart of your maker journey!
订单来得很快,没有任何损坏。我会再次订购。
Thank you! So happy the order arrived fast with everything intact! Happy making :)
共 100 条符合条件的评价