Marriott Vacation Club

Thank you for sharing your experience. We’re very sorry to hear how uncomfortable and frustrating your stay was. We understand how concerning it must have been to encounter strong odors in your accommodations, particularly when it affected your overall comfort. While Marriott Vacation Club properties maintain policies designed to promote a comfortable environment, we recognize that situations involving other guests can still arise, and our teams do their best to resolve any issues. Feedback like yours is important and helps highlight areas where the guest experience can be improved. We appreciate you sharing your perspective and are sorry that this experience did not meet your expectations. Thank you again for sharing your experience.

Thank you for sharing your experience. We’re truly sorry to hear how distressing and uncomfortable your stay was. We understand how frustrating it is to experience delays with room readiness, multiple room changes, and concerns about cleanliness. Situations like this can significantly impact what should be a relaxing and enjoyable stay, and we’re very sorry that this was your experience. We sincerely apologize for the impact this experience has had on you, and we appreciate your comments, as they help us identify areas of improvement.

Thank you for sharing your experience with us. We’re truly sorry to hear how disappointing and concerning this situation has been for you. Marriott Vacation Club ownership is structured to provide access to a network of vacation destinations and experiences, with usage options, availability, financing terms, and associated costs outlined in the written contract and disclosure documents provided at purchase. These materials are designed to give a comprehensive view of the program, including important financial details and usage guidelines. While we’re not able to review specific account details, transactions, or individual interactions in this public forum, your concerns are important. We strongly encourage you to connect directly with our Customer Advocacy team. They can be reached directly at 800-860-9384 or [email protected]. Thank you again for sharing your experience.

Thank you for sharing such a thoughtful and balanced review. We truly appreciate your openness in highlighting both the positive aspects of your experience and the areas where you feel improvements could be made. We’re pleased to hear that you found the presentation well organized and that the program itself was clearly explained. It’s also encouraging to know that the presenter made an effort to connect and that the overall coordination of your visit was professional. We sincerely appreciate your candid feedback regarding the key points of the discussion. We understand how important it is for presentations to feel relevant and personalized. Your comments about allowing more space to understand your prior experiences, focusing more directly on your goals, and presenting pricing earlier are valuable insights that help inform how these conversations can be more effective and comfortable for our guests. We also acknowledge your note about portions of the discussion feeling off topic. Creating a welcoming and engaging environment is important, and your feedback reinforces the value of maintaining a balanced, professional approach throughout the experience. Thank you again for your thoughtful perspective. We’re glad you had the opportunity to explore the program, and your feedback is helpful for making meaningful changes for all our Owners and guests.

Thank you for sharing your experience so openly. We’re truly sorry to hear how distressing and disappointing this has been for you. While we’re unable to address individual account details in a public forum, your concerns are important and deserve careful review. We encourage you to reach out to our Customer Advocacy team directly at 800-860-9384 or [email protected] to discuss this further. Thank you again for sharing your perspective. Feedback like yours is valuable, and we appreciate the opportunity to better understand Owner experiences.

Thank you for sharing your feedback. We’re truly sorry to hear how disappointed and frustrated you feel. Marriott Vacation Club ownership is designed to provide benefits through usage rather than serve as a traditional investment or offer guaranteed buy‑back options. Details around availability, exit options, and program structure are outlined in the written materials provided at purchase. Your concerns matter, and our Customer Advocacy team is available to review your ownership and explain available options. We encourage you to reach out to them directly at 800-860-9384 or [email protected].

Thank you for sharing your experience, and we’re truly sorry to hear how disappointed and frustrated you’ve felt after your purchase. Ownership availability is influenced by seasonal demand, resort inventory, and booking windows, and while some destinations may be easier to access at certain times than others, we recognize how discouraging it can feel when the options that do appear don’t align with your preferences. Our Owner Services team is available to review your concerns, discuss booking strategies, and help clarify options that may better align with your travel goals. We suggest reaching out to them at 800-845-4226. We appreciate you sharing your perspective, as it helps us identify areas of improvement.

Thank you for sharing your experience with us. We’re truly sorry to hear how overwhelming and upsetting this has been for you. We recognize that presentations, complex information, and unfamiliar terminology can feel stressful. Our intention is always for presentations to be informative and transparent, with ownership terms, including maintenance fees, usage options, availability, and cancellation rights, clearly outlined in the written documentation provided at purchase. We strongly encourage reaching out to our Customer Advocacy team directly at 800-860-9384 or [email protected] to discuss your experience.

Thank you for sharing such a detailed account of your experience. We’re very sorry to hear how upsetting and stressful this situation has been for you, especially as existing members who expected an informative discussion about your current membership. Marriott Vacation Club presentations are intended to provide information about membership options and program updates, with all ownership terms, and we apologize if this was not your experience. We encourage you to reach out to our Customer Advocacy team directly at 800-860-9384 or [email protected] to discuss this further. We appreciate you sharing your perspective and apologize for any inconvenience.

Thank you for sharing your feedback. We’re sorry to hear how disappointing and stressful your experience has been. Marriott Vacation Club ownership is intended to provide vacation benefits within a defined network of resorts and exchange options. Availability, destinations, booking options, financing terms, rescission rights, and payment processes are all governed by the written contract and disclosure documents provided at purchase. We recognize how frustrating challenges related to booking, account servicing, or billing can be. We encourage you to reach out to our Customer Advocacy team directly at 800-860-9384 or [email protected] to discuss your concerns. Thank you again for sharing your feedback.

Thank you for sharing your experience. We’re genuinely sorry to hear how upsetting and frustrating this situation has been for you. Marriott Vacation Club is designed to provide benefits, and ownership terms, including cancellation rights, financing details, and maintenance fees, are governed by the written contract documents provided at purchase. These materials outline rights of rescission, maintenance obligations, and loan details, and are intended to ensure transparency. We encourage you to contact our Customer Advocacy team directly at 800-860-9384 or [email protected], so your concerns can be reviewed, documented, and addressed as appropriate. Your feedback is greatly appreciated.

Thank you for sharing your experience. We’re sorry to hear that your encore visit did not meet expectations and that the presentation felt frustrating. Encore packages and promotional offers are subject to specific terms and conditions. Presentation discussions are intended to outline available options but offers may vary based on availability and program guidelines. Our Encore Package team is available to review concerns directly and help clarify any questions regarding offers or presentation details. The Encore Package team can be reached at 888-357-9227. We appreciate your feedback, as it helps to improve guest experiences.

Thank you for sharing your experience. We want to emphasize that Marriott Vacation Club is committed to conducting sales presentations in a respectful and professional manner. We understand that expectations around availability, costs, and loan amortization can feel frustrating. We strongly encourage you to reach out to our Customer Advocacy team to share your experience. They can be reached at 800-860-9384 or [email protected]. Once again, we appreciate you sharing your perspective.

Thank you for sharing your perspective. We understand that vacation ownership is a significant commitment, and feedback about both the benefits and challenges is important. Our programs, including Sheraton Flex, are designed to provide usage flexibility and access to a wide portfolio of destinations rather than serving as a traditional resale asset. As outlined in the governing documents, accounts must be in good standing, and any exit or relinquishment options are subject to specific eligibility requirements and administrative processes. That said, we recognize that navigating these details can feel frustrating. We appreciate you being an owner and for sharing share your experience.

Thank you for sharing this detailed feedback. We understand how frustrating it is to experience difficulty booking, especially after elevating your membership to enhance access and flexibility. Availability can vary at high‑demand resorts. We’d like to review your account specifics to provide tailored options. Please contact our Owner Services team at 800-845-4226. We’re committed to making your ownership work as intended and to improving your experience as an Owner.

Thank you for sharing your experience. We’re sorry to hear about the frustration you encountered, as this is not the experience we strive to provide. Promotional offers associated with resort stays and presentations do include specific terms and conditions, which are outlined within the offer. These details can affect eligibility for refunds. We take concerns like this seriously and would welcome the opportunity to review your situation in more detail to ensure everything was handled according to the agreed terms. If you’re open to it, please reach out to our Customer Advocacy team at 800-860-9384 or [email protected]. We appreciate your feedback and the opportunity to address your concerns.

Thank you for sharing your feedback. We sincerely regret that the reservation process has been frustrating and understand how discouraging that can be. Should you wish, our Owner Services team is available to review your ownership and discuss potential options to help enhance flexibility. Please contact them at 800‑845‑4226 for support. Thank you again for your perspective.

Thank you for sharing your feedback. We’re genuinely sorry to hear how frustrating and disappointing this experience has been for you. Costs, usage, and resale considerations are outlined during the purchase process, and experiences can vary depending on individual expectations and circumstances. While resale and exit options can be complex, we do have dedicated teams who can discuss available pathways and ownership details. If you’re open to it, we encourage you to contact our Owner Services team at 800-845-4226, so they can review your account and provide accurate guidance fit for you.

Thank you for sharing your experience. We're sorry to hear that booking through your ownership has not aligned with your expectations and that pricing comparisons have caused frustration. Pricing and point requirements may vary depending on the resort, accommodation type, and inventory availability. We would appreciate the opportunity to review your concerns and discuss potential options. Please contact our Owner Services team at 800‑845‑4226 for assistance.

Thank you for sharing your experience. We are truly sorry to hear how distressing and overwhelming this situation has been for you. Your comments regarding the sales presentation, the explanation of cancellation rights, undisclosed fees, and subsequent billing and collection notices are very serious. We also understand how frustrating it must be to feel that your written correspondence has gone unanswered. If you would like additional assistance and to ensure your concerns are handled by the appropriate department, please contact the Customer Advocacy team at 800-860-9384 or [email protected]. Thank you again for sharing your experience.