Thank you for sharing your feedback. We’re truly sorry to hear that your experience has left you feeling this way. We understand how important honesty, transparency, and responsive service are, and we apologize that you feel this was not your experience.
Our goal is to provide clear information and attentive service to all owners, and we apologize if we fell short in your case.
If you’re willing, we’d appreciate the opportunity to speak with you directly to better understand your concerns and explore possible solutions. Please contact our Customer Advocacy team directly at 800-860-9384 or [email protected].
Thank you for sharing your concerns. We’re truly sorry to hear about the frustration you’ve experienced regarding your options for ending your ownership. We understand how stressful this situation can be, and we apologize if the solutions provided did not meet your expectations.
Our goal is to work with owners to find the best possible resolution, and each situation is different. Your feedback is important and helps us to improve the support we provide to our Owners.
We understand how important transparency, trust, and responsive service are for our owners, and we take your concerns seriously. What you've described is not reflective of the standards we strive to uphold. We appreciate you bringing these issues to our attention, as they help us identify where we need to improve.
If you have not done so already, we would welcome the opportunity to review your situation in detail and explore how we can assist. Please contact our Customer Advocacy team directly at 800-860-9384 or [email protected].
Thank you again for your candid feedback.
Thank you for sharing your feedback. We’re sorry to hear that your experience with Marriott Vacation Club has left you feeling frustrated.
Your concerns about the booking process and the lack of clarity around resort availability are not what we strive to meet, and we apologize that these issues have affected your experience.
Your feedback helps us identify areas where we need to improve both our communication and our systems. To help you better understand how to utilize your ownership, please reach out to our Owner Services team at 800-845-4226.
Thank you again for your honest review.
Thank you for sharing your experience. We are truly sorry to hear about the difficulties you've faced. The experience you've outlined is not reflective of the values we strive to uphold.
If you are open to it, we would appreciate the opportunity to speak with you directly to better understand your situation and explore any possible steps toward resolution. Please contact our Customer Advocacy team directly at 800-860-9384 or [email protected]. Representatives are available Monday through Friday from 9:00 am to 5:00 pm Eastern Standard Time.
Your feedback is invaluable, and we sincerely apologize if this situation has caused any hardship.
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay at Marriott’s Aruba Surf Club was disrupted by construction noise. We understand how important peace and relaxation are—especially during a vacation—and we regret that this impacted your experience.
While we do our best to notify guests in advance of any scheduled renovations, we understand that the reality of construction can still be disruptive, and we apologize if the communication you received did not clearly convey the potential impact. Your comments about room placement and the noise levels are concerning, and we appreciate you bringing them to our attention.
We value your feedback and will share it with our resort management team to help improve the guest experience moving forward.
Thank you for sharing share your feedback regarding your visit to our resort. We sincerely apologize that your experience did not meet the high standards you’ve come to expect from MVC, especially as a valued member.
We are truly sorry to hear about the condition of the pool area, beach, and internet connectivity, as well as your concerns about your experience with the Sales team. Your comments are concerning and not reflective of the quality and service we strive to provide. Please know that we take your feedback seriously and are committed to addressing these issues.
Thank you again for your candid feedback. We hope to have the opportunity to restore your confidence with MVC.
