Mars Hydro

I have ordered a mars hydro Evo 1500…

I have ordered a mars hydro Evo 1500 grow kits original price 415 I got a discount on it for 290 well when I ordered I got a confirmation now it's going on forth day no tracking number and I gotten a email saying I need delete the business name on the package because there was a typo under business like really this is personal use not business so I make a mars hydro account and under account there is no previous orders or nothing and both but robots to talk to so now I'm just hoping I get it or my money back because if not I will bring in a lawyer afraid it's a scam

Justin Tolliver美国 · 写过 1 条评价 · 体验于 2024-05-10 · 发表于 2024-05-20

Shipment customer service OnPoint less…

Shipment customer service OnPoint less than 5 days for me to get my equipment had one hiccup with my shipment but it was taken care of extremely fast this is the second or third time I've purchased from them and I will continue to purchase from them

I've had issues with their products

I've had issues with their products. First, the carbon filter stopped working after 1.5 months so i replaced it with different manufacturer and have had 0 smell problems after that. Secondly, it doesn't make sense to control the devices (iFresh 6-Inch Smart Inline Duct Fan, Smart FC 4800-EVO LED Light) with a phone app because they turn off and on randomly so you have to keep them in manual mode, which completely negates the smart features. Thirdly, I don't believe their marketing; the quality of the devices definitely doesn't match what they advertise for the price. After this harvest, I intend to switch to another manufacturer and never look back. Also getting customer protection involved here in EU. EDITED 19.05.2024 After Mars Hydro contacted me. Hi, I am not going to handle matters through Mars Hydro. I am going to take the matter to consumer protection, and they will review and handle the issue from start to finish, as I am completely dissatisfied with the company's actions

Syquan Smith美国 · 写过 1 条评价 · 体验于 2024-05-03 · 发表于 2024-05-03

Problem solved

What made my experience great was when I had trouble that Mars hydro jumped right into action to fix it, they really care about happy customers, sometimes it can be painful waiting on the emails and we get impatient, but with patience they get the job done and if there is any problems with in the best of there power and abilities they fix it fast, I had a couple minor problems and they wasted no time getting the job done. I want to thank the Mars Hydro team for making me a faithful and happy customer. This company is doing very well with making sure they ship out what you ordered at a reasonable Fashion and making sure that they take care of all problems mentioned. Only thing I feel they could work on is getting a 1-800 number so that we as customers are able to speak to a live person, if Mars hydro opened up the doors to me I would actually be happy to team with them to provide such a task to better there customer service to help customers all over the United States, I feel as a customer my self that speaking with a live agent makes the experience a lot more relaxing for in client with a problem, and this would also boost sells as well, sometimes it could be difficult speaking through email because we as customers today are so adapted to todays life of just making a call to companies to get problems solved faster. But I also understand why Mars hydro uses email as well because it’s better for them to read the problems so that nothing is missed. Over all I want to Thank Mars Hydro and can’t wait to do more business with them. I would like to share a small example of one of my problems and how it was fixed. So I ordered custom kits and the FC E8000 with the UR45 light, everything was going well, the next couple of days as items were shipping out I get an email telling me that the UR45 has been discontinued. I was then asked if I wanted to do a exchange for an Adlite, I agreed to do a adlite but it had to be equivalent to the light I was receiving, so upon my request for the UR55 and the IR30, Mars Hydro not only delivered my request but got it shipped out as quickly as possible for the inconvenience, Situations like this What keep happy customers and I will forever be a Mars Hydro customer.

Returns are an hassle and i have to…

Returns are an hassle and i have to write several mails to get my money back some time after. Never ever... 2 different orders, same experience!

The service I’ve had from mars Hydro is…

The service I’ve had from mars Hydro is fantastic, I received my order next day the kit is amazing with everything you need and the aftercare is brilliant they answered my email straight away with a little question I had about the filter , I highly recommend Mars Hydro 👍🏼

Bought a FC8000

Bought a FC8000, the app doesn’t recognize the time zone I’m in due to daylight saving time, so I had to set my time zone to -4 instead of -5. After spending a whole day to figure that out, now my light doesn’t turn off at the specific time I set with the App timer. I already had plants in veg under a smaller light that needed up-potting immediately, so now my plants are all stressed out with issues I’ve been having with the FC8000. On top of that, Mars-Hydro didn’t ship my inline fan & filter and shipped me a seedling heating pad instead ("due to a system error "), now I have a light installed that I will need to drop to install the fan and filter. I just contacted customer support today, let’s see how long it takes for them to resolve this App issue. Extremely disappointed and feel like I’m a victim of false advertisement due to the fact they are still selling products with known defects….

Krums Gaming美国 · 写过 2 条评价 · 体验于 2024-04-19 · 发表于 2024-04-22

Great customer service!!!

I am satisfied with how prompt they were in response to my questions. Everything I ordered came in quickly.

Poor experience …

Lights are good but the in app timers and settings are an absolute waste of time Turns on when it shouldn’t, turns off when it shouldn’t. Absolutely waste of money

Alejandro A. P.西班牙 · 写过 1 条评价 · 体验于 2024-04-11 · 发表于 2024-04-11

Low quality lights at average/high cost. Deceptive Customer Support

Low quality lights at what used to be an affordable price. Customer support is unresponsive and seems to be instructed to delay comms. They will ask for the same pictures and info all over again. One email per day. For weeks...as long as they can avoid giving you some actual support. Lights are cheaply made and will likely give issues, specially older models. So far, I have had 3 different issues with a single light (an FC-E6500) and none of them were sorted by their team, just endless exchanges after I fixed things myself. There are similar experiences all over the internet, avoid like hell. At their current price, there are much better options in the market, with top bin LEDs and much much better customer support... plus an actual functioning warranty.

Had a slight issue with one of four light fixture hangers

Had a slight issue with one of four light fixture hangers. Their customer service made everything right. Have been happy with the TS 1000 fixtures and now am confident that if something goes wrong Mars Hydro will take care of the situation as fairly as possible for both parties. Thanks again!

Marshydro, then there was light.

Hi, recently bought the TS 1000,the newest. Turned up on time, undamaged. Easy fit, and all at once, everything shot to life. Fab. I'm excited about the future

David Scott西班牙 · 写过 1 条评价 · 体验于 2024-02-01 · 发表于 2024-03-28

a nightmare

a nightmare. After some purchases from this company that had gone well, the purchase of their new AdLite product came. which was poorly described on their website, thanks to that I chose wrong. No further information was added in the confirmation email. and paaas 4 weeks when it arrived. The measurements are wrong, the only response was that they changed the description making it more visible, but I have had to pay the shipping costs for the product €38, and they are not responsible. It is because of a description error caused by the company I have lost €38 and on top of that they have made a mistake and have not made the payment to the card that made the purchase but to another one that I have blocked (that I used in previous purchases). Terrible after-sales service, they don't recognize their mistakes and you are the one who pays for their mistakes. I don't recommend it, Chinese technology at German prices. All devices are cheaper (with the same technology) in brands that manufacture and not brands that add the name and resell

Very good costumer service

Judy L. 美国 · 写过 13 条评价 · 体验于 2024-03-01 · 发表于 2024-03-08

I have a number of the Mars Hydro…

I have a number of the Mars Hydro lights, mostly the TS3000 and a couple of the TSW2000. I recently had a problem with a TSW2000 that I bought over 3 years ago. The LED panel on one side of the fixture wouldn't light. I figured out that the LED panel was working but something in the electrical connection to the panel wasn't functional. I contacted Mars Hydro through email and got a response the next day. From the pictures I sent them, they agreed the problem was the power supply. I paid $15 for shipping, but they sent me a replacement power supply and the dimmer unit. I was told it would be a month to get the replacement power supply, but I got it in less than 2 weeks. Mars Hydro offers a 5-year warranty for many of their LED lights, and, in my experience, they stand behind their products. With the parts they sent to me, my light is now working. I'm a happy camper. In my opinion, a product, or warranty, is only as good as the company that stands behind it. Mars Hydro does support and stand behind their products.

Mars hydro is top notch quality items…

Mars hydro is top notch quality items and customer service. They exceeded expectations and will continue to be go to for all things growing forward.

Tj Stingley美国 · 写过 1 条评价 · 体验于 2024-03-01 · 发表于 2024-03-03

Amazing products!! Top of the line.

Received my light super fast and well packaged with a giant pack of awesome stickers. Finished up my first grow with the light and it worked great. Solid compact nugs and a decent yield. I would totally stand behind any marshydro products it's all that I own. Will be buying more products soon. Thank you marshydro.

Frank Chapeau加拿大 · 写过 1 条评价 · 体验于 2023-09-08 · 发表于 2024-03-01

I was an early adopter of the Reflector…

I was an early adopter of the Reflector series of indoor led lights. It opened up possibilities for me that allowed me to save an enormous amount of money by growing at home, in a controlled environment, the medicinal plants that my wife and I use to treat severe chronic pain. You hear the phrase 'game-changer' thrown around a lot, well in this case, it isn't hyperbole. So now I'm looking for replacements and I'm going with the TS series in full confidence. Don't hesitate to contact them with any questions, they are super-friendly and helpful too.

Angel Capocci英国 · 写过 42 条评价 · 体验于 2024-02-23 · 发表于 2024-02-23

Ordered from UK website only to be…

Ordered from UK website only to be emailed after they had taken money it was out of stock and coming from China maybe mid March to a UK warehouse they asked if I wanted to wait! I emailed back asking if they could guarantee mid March to be told maybe earlier maybe later ...jumped on trustpilot read reviews and have opened a PayPal dispute case to cover myself and to get my money back .I feel I've wasted my money and time I carnt find a UK number for Marshydro let alone a warehouse

AVOID They send you what they feel like

I ordered 2 sets of Red LEDs and they send an ultra sonicating bath. Worst service I have ever experienced. How can someone get an order so wrong. Oh and even though they are using a UK Web domain they are a Chinese based company so all shipped from overseas. No way of contacting them to dispute. AVOID