Mars Hydro specializes in LED grow lights and grow tents since 2009, offering large range of full spectrum led grow lights and grow tents for indoor growing
Reviewers had a great experience with this company. Customers frequently praise the solid build quality of the lights and grow tents, noting that the equipment is very reliable and simple to set up for indoor gardening. Many people also appreciate the powerful performance, energy efficiency, and exceptionally supportive communication from the team when asking questions.
Some reviewers were not happy with equipment reliability, specifically mentioning that clip fans stopped working or squeaked after just a few months of use. A few consumers additionally experienced frustrating delays or unresponsiveness when trying to resolve problems with customer support regarding faulty replacement parts.
Typical Chinese seller...When item is faulty they will do everything they can to wriggle out of their obligations so DO NOT believe in their so called Warranty...Thank gawd I have the support of eBay who will get my money back for me...In my opinion AVOID THIS SELLER as you ONLY know what a seller is like when things go wrong and this seller SUCKS!!
Mars Hydro 回复2024-02-17
Dear Customer,
We apologize for the inconvenience. Unfortunately, we have been unable to find any related emails.
We would like to gather more information to find the best resolution for you. Please kindly contact us at [email protected] and we will help you resolve the issue.
Best Regards,
Mars Hydro CS Team
I love marshydro, you’ll never be disappointed like with other brands I’ve bought from.
Mars Hydro 回复2024-02-17
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
1000w light failed after 4 months. Seller waisted my time making me send videos and it dragged on for 2 weeks. Seller then said return period was over. Faulty products and dishonest staff with no regard for customer. Finally received replacement after I threaten to go to fair trade.
Mars Hydro 回复2024-02-17
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Mars Hydro Customer Service Team
Minimal communication. VERY vague with order so they can cover their butt when you reach out wondering where the product you ordered a month ago is at. Customer service is ZERO. You have to fight for them to either get you what you paid for or a refund. We had to file fraud charges with our card. Mars were generous enough to tell me I can pay to ship back the partial order they messed up.
Update: They won’t respond to my emails, attempts at calls to their fake numbers or texts to their “customer service” line. But they’ll respond to this review. Clearly this is an ongoing fraud issue. They are a joke. Avoid at all costs.
Mars Hydro 回复2024-01-12
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Mars Hydro Customer Service Team
I had won a TS-1000 light along with a iHub controller. The light works great and I was impressed enough to buy another TS-1000 and 3 TSL-2000. The iHub unfortunately had and issue but they sent me another TS-1000 as a substitute which I am totally okay with. My first grow was a huge success... Thank you
Mars Hydro 回复2024-01-04
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
Be wary of this company, participated in one of their contests on the website and won one of their Smart Power strips, never received it. Been in contact with them, came up with excuses then offered if i wanted something else and declined. Probably going on a year now and they don't return any of my emails or contact thru the website. Shady business practices in my opinion.
Added Dec 22, 2022
There was only one winner of the iHub Smart Power strip at the beginning of 2023 and being unable to retrieve any communication since that time just further proves my disappointment with Mars-Hydro. Compensation is not necessary, the review was to inform others my experience dealing with your company.
Mars Hydro 回复2023-12-23
Dear Customer,
We apologize for the delivery issue. Unfortunately, we have been unable to find any related emails.
We would like to gather more information to find the best resolution for you. Please kindly contact us at [email protected] and we will help you resolve the issue.
Best Regards,
Mars Hydro Customer Service Team
Light arrived well packed, no dmg.
Easy montage, to put it on metal pipes with rope was another thing to do by my self, but I did IT.
I have been using light for 2 weeks And my plant went CRAZY!!
Fc3000 Evo... Is enought for 1x1m(3x3") i would say it would be enought for 1,2x1,2m(4x4").
I Hope the prices Will go Down bcs Its still expensive light. You are paying for the brand. But Its normal in this world, no one judge. (Lower the prices😀).
After my plant Finish and if the harvest Will be good, I Will rate 5 stars definitly.
(Even Now Its looking BIG.)
People, light Is number one component for growing, So dont be shy to buy a good light.
Mars Hydro 回复2023-12-13
Dear Customer,
Thank you for choosing Mars Hydro, I am happy to hear that you received your items in a timely manner. We appreciate you taking the time to leave us this feedback. Wish you have a big harvest!
Best Regards,
Mars Hydro Customer Service Team
Its been 2 weeks trying to mail CS and and no useful answer out of them, aside from the automated google translate replies ''we do not have spare parts nor do we plan on providing those for customers''
I just want a spare cable for a VG80 lamp, not buy a 2nd hand set for 30% off as they offered me...
and they removed my 1star review on their website so it doesnt show..
Edit: i HAVE NOT received any emails from mars hydro since original 1 star review to help me sort out this problem... their comment on this post is a false one or automated lie
Mars Hydro 回复2023-12-05
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Mars Hydro Customer Service Team
They advertise Discrete packaging, but I Received 3 packages from them, and on every package is written whats inside :
1 box with : "grow tent"
1 box with : "duct fan growkit "
1 box with :" led lamp; grow light " written on the sticker.
Worst part is the packages got delivered to a pickup point in a small village, and they can literally read on the box what i ordered.
Mars Hydro 回复2023-12-05
Dear Customer,
We feel so sorry to hear that ou service did not meet your expectation.
Your feedback is valuable to us,we appreciated your patience and support to Mars Hydro and we will work hard on improving the overall experiences of our customers!
Best Regards,
Mars Hydro Customer Service Team
10/10 customer service, replaced faulty fan no problem.
Mars Hydro 回复2023-12-04
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
ordered 6sept, didnt arrive till mid oct while they claimed those articles were in stock, but in reality they were waiting on a container from china with stock, and they refuse to help me find extra cables for a vg80 lamp system, which makes no sense to not sell spare parts or replacement cables. customer support simply does not answer my mails asking for other chinesium brands to help me get both vg80 lamps working on different shelves..
Mars Hydro 回复2023-11-28
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Mars Hydro Customer Service Team
Fast respond while problem.
Product didnt arrive yet, I Look forward to try it.
Mars Hydro 回复2023-11-28
Dear Customer,
We are happy to hear your questions were answered promptly. We strive for perfection and know there is always room for improvement.
Appreciate your support and we are always here to help! Happy growing!
Best Regards,
Mars Hydro Customer Service Team
Very well made! I have been using Mars Hydro lights for…
I have been using Mars Hydro lights for several years. I have 3 areas with different lights with the largest area running multiple FC-6500 LEDs. These lights are big producers and are build very well, the materials are solid and everything works as it should. Recently one of the lights developed a short in the main driver, I contacted customer service via email and after some troubleshooting back and forth mars decided to send a new driver. A small fee was required that I am happy to pay as any other reputable company does the same thing and it’s worth the fee to me to have my lights up and running.
I am very satisfied with mars hydro’s customer service, and very happy with the FC-6500 lights.
Mars Hydro 回复2023-11-23
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
i get the delivery to day, thank your so much Mars Hydro team you the best company ever, you save my crop xx
Mars Hydro 回复2023-11-23
Dear Customer,
Thank you for choosing Mars Hydro, I am happy to hear that you received your items in a timely manner. We strive to provide the quickest and best service possible.
Best Regards,
Mars Hydro Customer Service Team
Best company I've dealt with very happy with customer service n the quick delivery time I'll be sticking with you guys from now on thank you so much
Mars Hydro 回复2023-11-17
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
I have bought the Mars Hydro FC-E 3000 with 100x100x180cm Grow Tent Kit, and the fan controller appeared to be defective. When reaching out to customer service by email, they promptly responded to every email I have sent, and they have helped as best as they can to replace the fan controller as quickly as possible. Besides, I am very happy with the rest of all the products. The tent and the lights are of high quality and the lights are easily operatable, especially using the Mars Hydro app. I have ordered even more products via Mars Hydro, and I would definitely recommend them to everyone.
Mars Hydro 回复2023-11-20
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
Hi bought a mars LED light and didn’t know much about using it, contacted mars as I bought it of eBay they were very helpful and very quick to respond so there highly recommended!
Mars Hydro 回复2023-11-17
Dear Customer,
We are happy to hear your questions were answered promptly. We strive for perfection and know there is always room for improvement.
Appreciate your support and we are always here to help! Happy growing!
Best Regards,
Mars Hydro Customer Service Team
The dimmer on my Ts-1000 stopped working. The light worked but the dimmer didn't. I contacted the warranty dept and they were very helpful. I was within the 5 year warranty but out of the 2 year limit. I sent payment and received my new part quickly. It was an easy fix and was glad I didn't have to send in my light. Mars Hydro did a fantastic job rectifying my issue. They stand behind their products. Thank you Mars Hydro!
Mars Hydro 回复2023-11-16
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
Fantastic customer support and unbeatable products, the latest lights are unreal and really good value for money !!
Mars Hydro 回复2023-11-14
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
My fan broke and they sent me new one and t-shirt. Tnx marshydro, cool move 👍🏻
Mars Hydro 回复2023-11-11
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
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