Mars Hydro specializes in LED grow lights and grow tents since 2009, offering large range of full spectrum led grow lights and grow tents for indoor growing
Reviewers had a great experience with this company. Customers frequently praise the solid build quality of the lights and grow tents, noting that the equipment is very reliable and simple to set up for indoor gardening. Many people also appreciate the powerful performance, energy efficiency, and exceptionally supportive communication from the team when asking questions.
Some reviewers were not happy with equipment reliability, specifically mentioning that clip fans stopped working or squeaked after just a few months of use. A few consumers additionally experienced frustrating delays or unresponsiveness when trying to resolve problems with customer support regarding faulty replacement parts.
I ordered the full grow kit from them last month. I had some issues with the order but their service team was quick to respond and solve the issues. The products were packed well and easy to assemble. I had issues with the led lights on the second day. Again their team was quick to respond and find a solution. Apparently the dinner module was not working properly. So they agreed to send a new one free of charge. I hope it works after I change it. The app is a little buggy but it gets the work done.
Mars Hydro 回复2023-08-11
Dear Customer,
We are happy to hear your questions were answered promptly. We strive for perfection and know there is always room for improvement.
Appreciate your support and we are always here to help! Happy growing!
Best Regards,
Mars Hydro Customer Service Team
Used to be my favourite brand of lights. Unfortunately the newer fc series are just crap.
Their flimsy and harder to handle. They have tried to cut costs by replacing certain metal parts with plastic(I've broken two just by taking lights down)
Older ones are better in every way. I'd actually buy the older ones if you guys still have any. Or even if you have any metal replacement parts for the new lights as the plastic is honestly just a joke.
I think I speak for every customer here, Don't cut corners on products and expect people to fork out 100s. Charge me the extra 10-100£ and just do it right. Especially if you guys had it right before. Such a shame watching a brand go to pot trying to make a bit of extra £
Mars Hydro 回复2023-07-13
Dear Customer,
We are sorry to hear our product did not meet your expectations. We follow rigorous quality testing and will investigate how this was missed. please rest assured this issue is covered through our warranty process. And you can contact our CS team directly, which will help you solve the issue.
Best Regards,
Mars Hydro Customer Service Team
Bought a kit all of it didn’t come on refuses to send it only offers me 10$
Mars Hydro 回复2023-07-06
Dear Customer,
We feel so sorry to hear that our service did not meet your expectation.
Your feedback is valuable to us,we appreciated your patience and support to Mars Hydro and we will work hard on improving the overall experiences of our customers!
Best Regards,
Mars Hydro Customer Service Team
Firstly, i have brought a ifresh ventilation which i have not even received which supposed come here by 14th july and i ordered it around beginning of june. I have said to them 5 times i want my money back and they just keep giving me discount codes.
Mars Hydro 回复2023-07-03
Dear Customer,
We feel so sorry to hear that our service did not meet your expectation.
Your feedback is valuable to us,we appreciated your patience and support to Mars Hydro and we will work hard on improving the overall experiences of our customers!
Best Regards,
Mars Hydro Customer Service Team
I bought a fc 8000 almost one year ago.in the middle of a grow the driver stopped working. Considering I spent $850 I hoped to get a couple years out of it.
After a little back and forth with warranty dep. They are supposed to be sending a new one. That was two months ago!. I had to buy a new light to finish my grow (not mars hydro). If I want a new light I can get it in a couple days but have to wait months for a driver?
This is greed. Just selling lights and not backing them with timely warranty service.
Updete- finally got the driver after over two months. Arrived bent and broken. Poor job packing, one layer of small bubble wrap and rolled in a piece of cardboard.
Needless to say it did not work.
They are supposed to send me another one but no estimate when.
Same lame generic response from mars
Mars Hydro 回复2023-06-25
Dear Customer,
We feel so sorry to hear that our product or service did not meet your expectation.
Your feedback is valuable to us,we appreciated your patience and support to Mars Hydro and we will work hard on improving the overall experiences of our customers!
Best Regards,
Mars Hydro Customer Service Team
The different given hang height on the website is very confusing . There is a big difference between 30cm and 18-24inch 🤦♂️ . After emailing support i didnt get a conclusive answer . Thats not very professional in my opinion . The light itself ts1000 is fine . No complaints
Mars Hydro 回复2023-06-16
Dear Customer,
We feel so sorry to hear that our service did not meet your expectation.
Your feedback is valuable to us,we appreciated your patience and support to Mars Hydro and we will work hard on improving the overall experiences of our customers!
Best Regards,
Mars Hydro Customer Service Team
iHub is a great and different idea in growers control, however my experience was a product still getting the bugs worked out. Mars-Hydro did provide a refund and discount code for future purchase.
Mars Hydro 回复2023-06-12
Dear Customer,
We feel so sorry to hear that our product or service did not meet your expectation.
Your feedback is valuable to us,we appreciated your patience and support to Mars Hydro and we will work hard on improving the overall experiences of our customers!
Best Regards,
Mars Hydro Customer Service Team
Happy with Mars Hydro products. Just wish there was better access to spare parts. I received a replacement driver through the warranty, it doesn't work with the dimmer but I'm glad I have a working light.
Mars Hydro 回复2023-05-22
Dear Customer,
We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
I purchased the i-hub power strip and…IT"S NOT RELIABLE !
I purchased the i-hub power strip and the concept is amazing yet the app and the hub are extremely unreliable. It turns off when it wants it is definitely not a tested product and I would not recommend buying the power strip. The App is awful. Tried to call their number and just an answering service. Sent an e mail with a copy of the order and am yet to hear back. No return address listed on the website. It says it is covered by a 2 year warranty but I suspect the product is working just not sufficiently tested to warrant selling to consumers. It seems as though there are many other people with the same issue so I know its not me its the I hub power strip! Update got a response via e mail. They do not back up their products even if they are defective. You need to Video how the product is defective in order to receive a refund. This is an impossible request. There is no customer service. The e mails are polite and yet do not address the issue that they have sold a defective product and they will rectify the situation. In all my years of doing business with companies this has to rank as one of the worst. You sell stuff on your website you have no people to talk to, the e mails give you the run around. Bottom line MARS HYDRO do not back up their products even if defective. I would never buy from them ever again.
Mars Hydro 回复2023-05-13
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Mars Hydro Customer Service Team
I purchased a Mars Hydro Grow tent, Light, And inline Exhaust fan with digital controller. I really like the set up and it has worked well for 5 months, until my fan went out. I have had only bad experiences with returns in Thailand, even with a warranty.
But to my Surprise dealing with Mars Hydro customer service Thailand was a very pleasant change. After a few question and email exchanges, I received my inline Fan Warranty replacement in a weeks time!
I am happy with my purchase and will keep buying Mars Hydro grow Equipment.
Mars Hydro 回复2023-05-13
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
I've had a good experience with their customer service. I ordered an item but it was out of stock and was told it would take 2 months for it to be back in stock. Shortly after a rep emailed me to let me know they had sourced the item from an Amazon Reseller and I had the item within a week. Only 4 stars as I had to make the initial query as to a tracking number. This is my second purchase from them and I am very happy with the quality and value of my purchases. TS 1000 and a Heating mat with Thermostat.
Mars Hydro 回复2023-05-11
Dear Customer,
We are happy to hear your questions were answered promptly. We strive for perfection and know there is always room for improvement.
Appreciate your support and we are always here to help! Happy growing!
Best Regards,
Mars Hydro Customer Service Team
I ordered a 4x4 Grow Tent kit. Have 2 brackets that are cracked at the weld. Contacted them and they offered me a 3% discount after admitting it was a common proble:. A lot of good a 3% discount is ($12.00) if you can’t even move your tent. After jury rigging the brackets, got the tent together. No Net. You can’t buy them on their website. Went to Vivosun’s website they’re sold out. What I love is they sent me as a “substitute” was 2 -5 gallon fabric pots. Don’t need pots, got plenty of them. Dime a dozen on Amazon. Nets, there close to $20.00
Buy from Mars-Hydro. Never again. The customer service is, as many have pointed out, is non existent. Go elsewhere. You’ll be glad you did.
Mars Hydro 回复2023-05-04
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Mars Hydro Customer Service Team
Ihub is trash does what it wants
Tried to return and just got run around from custumer service offered to pay return shipping and still no Custumer Service is a joke
Mars Hydro 回复2023-04-28
Dear customer,
According to our warranty policy, for any defective items customers will be need to provde proof for verifing.
Please be on the lookout for an email from our CS team. We would like to gather more information.
Best Regards,
Mars Hydro Customer Service Team
Good brand and very happy with the technical support, fast and efficient
Mars Hydro 回复2023-04-19
Dear Customer,
We are happy to hear your questions were answered promptly. We strive for perfection and know there is always room for improvement.
Appreciate your support and we are always here to help! Happy growing!
Best Regards,
Mars Hydro Customer Service Team
I bought iHub smart power strips. It will not connect to Wi-Fi, it gives a error message (Operation Time Out). When I connect to Blue Tooth it will just disconnect and I have to delete the hub from the app and re-add it back to the app. The app says that there is an update available to iHub but since it can't connect it back to the Wi-Fi I can't download the update.
Mars Hydro 回复2023-04-10
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Mars Hydro Customer Service Team
1 star rating is to high light stopped working shortly after receiving customer service just f”@;::/d me around until it was to late to return don’t buy from this company full of lies and being strung along BEWARE dodgy af
Mars Hydro 回复2023-04-07
Dear Customer,
We apologize for the issue. Unfortunately, we have been unable to find any related emails.
We would like to gather more information to find the best resolution for you. Please kindly contact us at [email protected] and we will help you resolve the issue.
Best Regards,
Mars Hydro Customer Service Team
i COPIED THIS REVIEW AS IT IS MY EXACT SAME EXPERIENCE..
I bought 1 iHub smart power strips. They are completely useless. No matter how the main unit or individual outlets are programmed, it does what it wants. It will randomly turn on and off, disconnect from WiFI, or just freeze entirely. The app says that there is an update available to iHubs but nothing happens that might indicate any update has/is/will occur.
Mars Hydro 回复2023-03-27
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Mars Hydro Customer Service Team
This App is straight garbage. I purchased the smart light just to be able to control it and have a sun rise/ sun set mode and nothing works. You try to create it and it doesn’t work, try to use theirs and you will burn your plants. It’s a freaking awesome idea and could be a game changer but the app just doesn’t not only live up to hype but it doesn’t even work. If you are home all day and want to do it manually from app you can do that if you remember but you can’t set it up to do it. I really hope they figure this out because it could be sick
Mars Hydro 回复2023-03-24
Dear Customer,
We apologize for this issue. Unfortunately, we have been unable to find any related emails.
We would like to gather more information to find the best resolution for you. Please kindly contact us at [email protected] and we will help you resolve the issue.
Best Regards,
Mars Hydro Customer Service Team
Our worst experience on shopping.
We made an expensive order and we received a very and cheaper different product and nobody answers to us.
If we don’t have an early answer (TODAY) we’ll go to the police to tell about them
Mars Hydro 回复2023-03-04
Dear Customer,
We apologize for the delivery issue. Unfortunately, we have been unable to find any related emails.
We would like to gather more information to find the best resolution for you. Please kindly contact us at [email protected] and we will help you resolve the issue.
Best Regards,
Mars Hydro Customer Service Team
Stop being a bully, it's not going to work!! Funny how mars hydro responds respectfully on here but, in direct emails they are quite different. Mars Hydro is more concerned with closing the case, latest email from them states I have 3 days to ship my defective light system back to them, then Iam suppose to close the case with my financial institute, then they will decide to replace or refund only once the case is closed. BULLYING DOESN'T WORK WITH ME!!!
Mars Hydro 回复2023-03-03
Please be assured that we have always been committed to providing our customers with satisfactory solutions within the scope of our warranty policy. Our customer service team has been actively working to provide you with a solution to the problem you encountered.
We have provided the solutions before:
1) If you need the item to be repaired urgently, then you can find a local electrician for help with the replacement of the driver.
2) You can send back the light and the parts back to us and we will repiar it and then send back to you.
3) Please send back the defective item and then after reveing and checking the returned item, we will send you a replacement.
Since you are not happy with all the above solutions provided, we would like to let this thing not bothering both of us, please use the shipping label which we sent to you and return the product to us, and once we received the returned item, and then we will issue a refund to you.
Mars Hydro has been established for 14 years since 2009, we have a lot of customers buying our products and we never cheat our customers.
I wish you peace and health and enjoy a good life!
Sincerely appreciate for your cooperation.
Best Regards,
Mars Hydro Customer Service Team
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