The Official of MarTUBE Gift -Creative Gifts StoreMarTUBE offers adorable Pingu, Thelittleprince,Sanrio gifts like Hello Kitty and Pochacco-themed Bluetooth speakers. Perfect for every fan looking for the ultimate cute gift!
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the very creative and adorable merchandise, noting that items like speakers, lamps, and plushies are well-constructed and arrive in attractive packaging. People also strongly appreciate the remarkably fast shipping times, helpful customer support, and pleasant interactions when minor product flaws occasionally arise.
Some reviewers were not happy with severe delivery problems, mentioning packages that never arrived or went missing without receiving proper carrier assistance. A few consumers additionally reported experiencing poor communication and completely unresponsive customer service when trying to resolve these missing orders and carrier issues.
I love EVERYTHING ABOUT THE EARBUDS! I just love the interactive nature of them, on how you can contact, change the volume, change the type of genre of music, noise reduction mode, games (although they could add more), alarm, timer and so much more I could name. However, I just have a few issues on them that made me VERY disappointed. First of all the mini program, has to be installed in order to use some of the apps such as the GPS. One thing I have to say it is USELESS, you have to connect them to your earbuds which will test your patience. I had to sit there for NEARLY 30 MINUTES JUST FOR THEM TO CONNECT, 30 MINUTES. I am not joking that after you have waited for then a damn hour, THE GPS DOESN'T CONNECT ANYWAY. That was one of the few features I was excited for, only to end up to be a massive disappointment. Second thing is your forced to download Wechat in order to interact with the features (useless), its completely in Chinese and they don't even bother to make a completely separate app marketed towards English speaking people. If you sponsor and market your product to a global audience it's expected to create an app tailored to that specific language. Lastly I wanted to mention that there is one feature to find your headphone case, BUT YOU MUST CONNECT IT IN ORDER FOR IT TO WORK (I am not even going to comment). The only useful thing about the mini program is that you can change your wallpaper to what you want. The price did not deserve $89, you could see why third party sellers like Aliexpress are charging cheaper at $50. Positives mentions I would include the quality, absolutely amazing and adorable cute keychain it comes with (very useful carrier for your earbuds). I still love it but there needs to be more improvements to work on. Overall 3.5/10.
Literal garbage, they don't work and then if you open a dispute on PayPal they will not refund without a return but you have to pay for shipping back their broken defective trash (for me 33$+ CAD) like it's my fault they don't work .At least provide a return label if you sell literal trash that don't work. Scam company, do not order.
Martubegift 回复2026-09-30
Thank you for contacting us regarding your return request for order .
We gladly accept returns within 30 days of purchase.
To qualify for a full refund, items must be in their original, unopened packaging and in unused condition. If the product has been opened or used, we would be happy to review photos or a description of any specific quality issues you have encountered. This allows us to address any concerns promptly and ensure we are delivering on our promises.
The general process is as follows: Please take a picture of the package now, and then we will provide a local address. After you ship it, please provide the tracking number so we can process it. Then we will refund your order. Once the package is signed for and intact, we will transfer your shipping fee via PayPal.
Once we have this information, we will guide you through the next steps for the return.
https://martubegift.com/policies/refund-policy
We look forward to hearing from you.
I ordered the Miffy CCD camera from martube, and the microphone on the one that I received didn't work :/. I emailed them and they were very helpful--they offered to send me a new one for free after confirming that the microphone wasn't working even after resetting. I appreciate their professional and kind treatment. The shipping is also faster than I'd expected.
Not only do I love my Hello Kitty earbuds but I also love their customer service. I had an issue and they contacted me immediately and fixed it. I highly recommend Martube and their products. I got the silver HK earbuds and I love the sound quality and all the things that you can do with the touchscreen case.
I bought Hello Kitty products. I must say that the quality is excellent. However, the lamp I buy, I still do not know how to set the timer, I have also checked that the battery does not have much autonomy and must be loaded frequently. Kitty's speaker is adorable. The shipments make them very quickly.
I bought Hello Kitty products. I must say that the quality is excellent. However, the lamp I buy, I still do not know how to set the timer, I have also checked that the battery does not have much autonomy and must be loaded frequently. Kitty's speaker is adorable. The shipments make them very quickly. Another aspect that does not allow me to give it five stars is that I place an order for two items and they only sent one of them. I expected to receive them in the same package, so I'm still waiting for the other article from Hello kitty.
Miffy CCD Digital Camera (16 GB) - Good, but slight issues
I bought the Miffy CCD Digital Camera (16 GB) last month, and it's been awesome! It's small, lightweight, and comes with several cool functions, all while being adorable. The settings are also easy to navigate. The only downsides are the following:
1. The SD card I received is a little wonky and won't go all the way into the camera without me having to manually tuck it in with a toothpick (Extra note in case someone deals with the same issue: to remove the SD card, I use a card/my fingernail so that it rebounds out). However, I will give credit to MarTube for having speedy and reliable customer service, which promptly resolved my issue. (They literally answered my email 20 minutes later)
2. I wish there were an option to adjust the volume of the camera's sound. The camera does offer two sound settings: one for the navigating beep sound and another for the click sound that generates every time you take a picture. However, there's another beep that occurs every time the camera focuses. It's useful for knowing when the camera is ready for a picture, but the sound gets annoying the more you move around. It'd be great if there were an option to either mute it or at least lower its volume.
Otherwise, as I emphasized earlier, it's a cute and functionable digital camera that was definitely worth its price.
Package Never Received and No Refund Despite Paying for Package Protection
I am very disappointed with my experience.
I never received my packages, even though the tracking information showed them as delivered. I also did not receive any delivery notification at the time, and by the time I checked the tracking information, the packages were no longer there.
I contacted MarTUBE and followed their instructions to contact the carrier directly. The carrier later told me to contact the sender for further handling.
What is especially frustrating is that I also paid an additional $3 package protection/insurance fee, but I still have not received a refund for the missing packages.
I paid for the products and the additional package protection, but I ended up receiving neither the packages nor a refund.
Very disappointing experience. I would not recommend purchasing the extra package protection based on my experience.
The first time I got them they where damaged but when I told them they where extremely fast and send me a new one without any extra cost and it came really quick. I really like it, super recommended!
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