Maya Mobile

Hi there, We're sorry to hear about your experience and appreciate you bringing these concerns to our attention. We want to clarify that auto-renewal can be disabled at any time from the My eSIMs page, and account deletion can be processed at any time from your Profile settings or by our support team. We understand how frustrating it can be if you were unable to locate these options or did not receive assistance as quickly as expected. We're also concerned by your report that the eSIM did not work and that you experienced difficulties reaching support. This is not the experience we aim to provide, and we'd like the opportunity to investigate both the connectivity issue and the billing concerns you've raised. Please contact us directly with your account details or ticket number so we can review the situation, confirm the status of any renewals, and work toward a resolution.

Hi there, Thank you for your feedback. We're very sorry to hear about your experience, especially as a returning customer. We understand how frustrating it is to encounter connectivity issues and not receive the support you expected. This is not the experience we aim to provide. We'd like to investigate what happened with your USA eSIM and review any support requests you may have submitted. Please contact us with your order number or ticket reference so we can look into the issue, verify the service performance, and work toward a resolution as quickly as possible. We appreciate your continued trust in us and hope to have the opportunity to make this right.

Hi Ana, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations. While we always strive to resolve connectivity issues whenever possible, there are situations where our support team is unable to identify a service-related problem or where coverage limitations, device settings, or other factors may impact connectivity. In such cases, refunds are reviewed in accordance with our refund policy and the specific details of the order. We would appreciate the opportunity to take another look at your case. Please contact us with your order number or ticket reference so we can review the situation again and ensure all available troubleshooting and refund options were properly considered. We value your feedback and would welcome the chance to assist further.

Hi Jon, Thank you for taking the time to share your experience. We're sorry to hear that the process was confusing and that your interactions with our support team did not meet your expectations. When an eSIM is activated before travel, we understand how frustrating it can be, especially when it impacts the validity period of the plan. While our team attempted to provide a solution through a refund and repurchase, we recognize that this created additional inconvenience, particularly when the original promotional discount could not be applied automatically. We're also disappointed to hear about the delays you experienced when seeking assistance. Providing timely support is important to us, and the wait times you encountered are not the experience we aim to deliver. Your feedback regarding activation controls, promotional code recovery, and support responsiveness has been shared with the appropriate teams for review. We understand why this experience left you with concerns about relying on our service while traveling, and we sincerely regret that we did not earn your confidence. If you're willing, we'd appreciate the opportunity to review your case further and see whether there's anything we can do to make this right. Please contact us directly with your account details, and a member of our team will investigate the matter personally. Thank you again for your feedback.