Maya Mobile

Hi James, Thank you for taking the time to share your feedback and for choosing Maya Mobile again. We're sorry to hear your recent experience didn't match the positive one you had previously. We appreciate you working with our support team to troubleshoot the issue and allowing us to provision a replacement eSIM. We understand how disappointing it is to receive LTE service when you were expecting 5G connectivity. While 5G availability depends on several factors, including local network coverage, device compatibility, and carrier provisioning, we certainly want to investigate why your eSIM did not connect to 5G when another SIM on the same device was able to do so. If you haven't already, please reply to your existing support ticket with the city or area you were visiting in the US and your order number. This will allow our technical team to review the network logs and carrier provisioning for that specific location and determine whether there was an issue that needs to be addressed. We appreciate your feedback and apologize that this experience fell short of your expectations. We hope to have the opportunity to restore your confidence in Maya.

Hi, We're very sorry to hear about your experience in Indonesia. We understand how frustrating it is to rely on mobile data while traveling, only to encounter unreliable connectivity. This is certainly not the experience we aim to provide, and we're equally concerned to hear about your interaction with our support team. We strive to treat every customer with professionalism and respect, and we're sorry if our communication fell short of those standards. Please reply to your existing support ticket or contact us with your order information so we can investigate this further and work toward a resolution. Thank you for taking the time to share your feedback. It helps us identify areas where we need to improve, both in our service and customer support.

Hi John, We're sorry to hear about your experience in Vietnam and understand how frustrating it is to have unreliable connectivity while traveling. This certainly isn't the experience we aim to provide. Connectivity can occasionally be affected by local network conditions, device settings, or coverage in specific areas, but you should still expect a reliable service for everyday use. We'd appreciate the opportunity to investigate what happened with your eSIM. If you could reach out to our support team with the email address associated with your order, we'll review your account and work toward a resolution. Thank you for sharing your feedback, as it helps us identify areas where we can improve our service.

Hi, Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience did not match the reliability you've previously had with Maya. We understand how frustrating it can be to lose connectivity unexpectedly, especially when you're traveling, navigating unfamiliar areas, or preparing for a flight home. Having to rely on hotel or restaurant Wi-Fi defeats the purpose of having a travel eSIM, and we appreciate how disruptive this was for both you and your wife. Mobile data performance can occasionally be affected by local network conditions, coverage limitations, congestion, or device settings, but intermittent service lasting for extended periods is certainly not the experience we aim to provide. We'd like the opportunity to investigate what happened and determine whether there were network-related issues in the area you were visiting. Please contact our support team with your order details when convenient, and we'll be happy to review the connection logs and see how we can make this right. We value your past trust in Maya and hope we'll have the chance to restore your confidence in our service. Thank you again for your honest feedback, and we wish you a safe journey home.