Hi,
We're very sorry to hear about your experience and understand how frustrating it must have been when your eSIM didn't work and you were charged twice.
We've located your order using the information you provided and are currently reviewing both the connectivity issue and the duplicate payment. If a duplicate charge is confirmed, we'll ensure it's resolved promptly.
Thank you for bringing this to our attention. We appreciate your patience while we investigate, and we'll be in touch with an update as soon as possible.
Hi Max,
We're sorry to hear that your experience didn't meet your expectations.
Connection quality and speeds can vary depending on your location, network coverage, and local carrier conditions. While our plans are designed to provide reliable service, there may be areas where coverage is weaker or network congestion affects performance.
If you contacted our support team while you were traveling, we'd have been happy to troubleshoot your connection by checking your device settings, verifying the local network, and recommending the best available carrier where applicable.
We appreciate your feedback, as it helps us continue improving our service, and we hope you'll consider giving us another opportunity in the future. Safe travels!
可怕的是不要浪费你的钱！在日本就不用担心了，在我们向登机口征税时打开了esim，几分钟内就有了信号，但落地后一个多小时没有数据，我们大部分时间都呆在涩谷，不断丢失数据是全信号5g或LTE，但总体来说很粗略！最终从我的菲律宾提供商处加载了数据漫游包。也无法让 JR East 从 Maya 数据发送验证电子邮件。至少不要为日本的这个提供商而烦恼！
Maya Mobile 回复2026-07-22
Hi David, we’re sorry to hear about the connectivity issues you experienced during your trip to Japan. We understand how frustrating it is to have a full signal indicator but still struggle with reliable data access, especially when you’re relying on your eSIM for navigation, verification messages, and travel essentials.
We’d like to look into what happened and help investigate the cause of the issue. As you've already shared your order details, we will reach out to review your eSIM setup, network connection, and usage during your trip.
Thank you for sharing your feedback. It helps us identify areas where we can improve.
我使用 Maya Mobile eSIM 获得了很好的体验。设置过程非常简单，eSIM 激活很快，没有任何问题。在我的整个旅程中，网络覆盖非常可靠，导航、社交媒体、视频通话和流媒体的数据速度始终保持良好。
Maya Mobile 的最大优点之一是可以在几分钟内方便地在线购买和激活计划。价格很有竞争力，而且我发现在我最需要的时候这项服务是可靠的。
总的来说，Maya Mobile 提供了流畅、无忧的连接体验，我很乐意在未来的旅行中再次使用它。强烈推荐给任何寻求可靠旅行 eSIM 解决方案的人。
我在自己的国家荷兰使用过它。 Maya 连接到与我通常使用 KPN 相同的提供商，但 Maya 连接比我自己的提供商慢得多。还有短暂的中断。 Veel van de snelheid gaat verloren omdat het signal omgeleid wordt。不适合我。有点令人失望的联系。您可以通过 VPN 访问 Maya 或 Europa zit，并通过 VPN 访问它。
Holafly
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