Maya Mobile

Hi, We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it is to have unreliable connectivity while traveling, especially when you rely on your eSIM. Our unlimited plans are designed to provide uninterrupted access to data, and persistent connectivity issues are not the experience we want our customers to have. We also apologize if you felt unsupported. While our chatbot helps with common questions, any issue requiring further investigation should be escalated to our support team for review. We appreciate you taking the time to share your feedback, as it helps us improve both our service and support experience.

Hi György, Thank you for taking the time to share your experience. We're very sorry to hear that our service did not meet your expectations. We understand how frustrating it is to experience slower speeds, especially when you rely on your connection for activities like streaming, cloud gaming, or downloading. While our unlimited plans are not subject to speed throttling by Maya Mobile, network performance can vary depending on factors such as local carrier conditions, network congestion, signal quality, and the policies of our roaming partners. We certainly do not intend to mislead our customers, and we'd like the opportunity to investigate what happened in your case. If you haven't already, please reply to your support ticket or contact us with your order information so our technical team can review your connection logs and determine whether there was a network issue affecting your service. We appreciate your feedback, as it helps us continue improving both our service and customer experience, and we hope to have the opportunity to make this right.

Hi there, Thank you for taking the time to share your experience. We're very sorry to hear that your eSIM stopped working after the first day of your trip to Kosovo and that our support left you feeling unheard. We understand how important a reliable data connection is for navigation and staying connected while traveling, and we regret the inconvenience this caused during your holiday. Our support team typically begins with standard troubleshooting steps because many connectivity issues can be resolved that way. However, if those steps don't restore service, we should continue investigating the issue rather than leaving you without an update. We're sorry that this wasn't your experience. We'd like the opportunity to review what happened with your connection and your support case to determine why the service stopped working and make things right. Please reply to your existing support ticket or reach out to us with your order information, and we'll ensure your case receives a thorough review. We appreciate your feedback, as it helps us improve both our service and the support experience we provide. We hope you'll give us the opportunity to restore your confidence in Maya Mobile.