Mindbloom

Hi Dixie, Thank you for sharing your detailed feedback. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/). Mindbloom’s dosage protocols were developed by licensed clinicians and researchers with safety and effectiveness as top priorities. Our protocols are different from IV clinics, but are designed to deliver meaningful outcomes and were validated in the largest-ever study of psychedelic medicine featuring outcomes data from over 11,000 Mindbloom clients. Regarding billing, we understand how frustrating unexpected charges can feel. That’s why our pricing and refund policies are clearly outlined before moving forward. The charge you referenced reflects services already rendered—including clinical consultations and prescribed medication—and is aligned with our Terms of Use. Our team made several attempts to explain this and offer support. We regret that your experience felt unsupportive. Acting with respect is incredibly important at Mindbloom, and we take it seriously across all interactions. If there’s anything further you’d like to clarify, please don’t hesitate to reach out to us directly at [email protected]. Best, Anna G.

Hi, Thank you for sharing your detailed feedback. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/). We’re deeply sorry that your experience with Mindbloom didn’t meet expectations. Beginning this type of care takes courage, and what you described is not the level of support we strive to provide. We understand how frustrating it can feel to face delays or confusion around your treatment plan and your feedback is being taken very seriously. At Mindbloom, client wellbeing is our top priority—and that includes ensuring you feel heard, respected, and cared for at every stage. We’re actively working to improve the consistency of communication and the quality of support you receive from your care team. We’re also reviewing your case internally so we can better understand what went wrong—and make changes to ensure this doesn't happen again. If you’re open to it, we’d be grateful for the opportunity to connect directly and make this right. Best, Anna G.

Hi Tom, Thank you for taking the time to share your feedback. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center: help-center.mindbloom.com or at [email protected]. I'm sorry to hear that your experience with one of our practitioners was not what you expected. At Mindbloom, we hold our clinicians and guides to the highest ethical and professional standards, and we take concerns like this very seriously. I'd appreciate the opportunity to investigate further and make things right. Additionally, if you encountered any specific issues while using our app, I’d be grateful if you could share more details. We’d love the chance to better understand your experience and address your concerns. Please don’t hesitate to reach out to us at [email protected]. Best, Anna G.

Hi Matthew, Thanks for sharing your feedback. We’re grateful to hear that your experience with Mindbloom has been positive. To clarify, Mindbloom does not have a partnership with TrustPilot. We invite all clients to share honest feedback through the platform so others can make informed decisions about their mental health care—and so we can continue to learn and improve. Best, Anna G.

Hi Marina, Thank you for sharing your feedback. Privacy rules prevent us from publicly discussing individual client information, and we encourage anyone with questions or concerns to reach out through our help-center.mindbloom.com or by emailing [email protected]. I can only imagine how stressful your current situation must be, and I’m so sorry that this medication delay added to that burden. We know how important it is for treatment timelines to stay on track and it’s completely understandable to be frustrated, given the challenges around delivery and storage. We’ve shared your feedback with our team and pharmacy partner to help prevent situations like this from happening in the future. If you are still encountering issues please reach out to our [email protected] so we can work quickly to help. Thank you again for your patience and for bringing this to our attention. Best, Alex Phillips