Mindbloom

Hi Patrick, Thank you for sharing your detailed feedback. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/). We're truly grateful to hear that your experience with our team has been a positive one—your kind words about our team mean a lot to us. At the same time, we sincerely regret any frustration caused by the shipping issues you’ve faced. We know how essential it is to receive your medication on time especially when you’re showing up for your mental health. We’re actively working to improve our pharmacy coordination and communication to prevent situations like this from happening again. Your feedback is incredibly valuable in helping us do better. If you need anything at all, please reach out to us directly at [email protected]. Warmly, Anna G.

Hi Russell, Thank you for sharing your feedback. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/). We’re truly sorry that your experience with your Guide left you feeling unsupported. That relationship is meant to be a steady and supportive part of the program, and we regret that your Guide’s departure left you feeling stranded. Mindbloom Guides receive extensive training in ketamine therapy facilitation and integration, and many hold certifications in areas like trauma recovery, somatic techniques, and transformational coaching. They're selected not just for their expertise, but for their ability to provide compassionate, meaningful support throughout each step of the process. Your feedback reinforces how essential consistency and connection are to healing—and we’re actively working to strengthen both across our care model. If there's anything we can do to support you now, please don’t hesitate to reach out at [email protected]. Warmly, Anna G.

Hi Wendy, Thank you for sharing your experience. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/). I’m truly sorry for the frustration this situation caused. We understand how important getting your medication delivered on time is, and we're sorry for the delay. It’s clear you didn’t receive the support we strive to deliver, and your feedback highlights areas where we need to do better. We’re actively working to prevent delays like this and improve communication moving forward. Thank you again for your honest feedback — it helps us continue to improve the experience for you and others. If there's anything else we can help you with, please don't hesitate to connect with us at [email protected]. Best, Anna G.

Hi there, Thank you so much for your feedback. While we don’t offer phone support, our client support team is available 24/7 via email and chat through our website and app. If you haven’t already, please don’t hesitate to reach out at [email protected] or through your client dashboard—we’d be happy to help. Best, Anna G.