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MiniInTheBox

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976 条评价

3.0976 条评价
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关于 MiniInTheBox

数据更新
网站
miniinthebox.com
分类
活动与娱乐
所在地
中国
状态
待认证
近 12 个月
146 条评价
差评回复率
63%（237/378 条）
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miniinthebox.com

商家自述

MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.

MiniInTheBox靠谱吗？

MiniInTheBox（miniinthebox.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 976 条用户评价，属于活动与娱乐分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 63% 的差评；评价主要围绕产品、使用体验、价格。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers had a great experience with this company. Many customers frequently mention that the official online website is extremely easy to navigate, allowing shoppers to quickly find the exact products they need. People also deeply appreciate the remarkably smooth ordering process, helpful size descriptions, and reasonable prices offered across various lifestyle items. However, some customers also noted that certain items did not match their online expectations, mentioning poor product quality or unexpected extra fees. A few reviewers were quite disappointed, reporting that purchased goods looked completely different from the website pictures or fell apart quickly during normal daily use.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

V
Victoria Ellis ceramics英国 · 写过 5 条评价 · 体验于 2023-06-29 ·

there is no ability to complain on…

there is no ability to complain on their website despite them saying you can. In order to try to return an item you need to download the app before you can access the order. The quality of the item is poor and nothing like the photographs. I believed my item was cotton however it was polycotton. I didn't like it in the end and wanted to return it. I did manage to find out that they don't refund their post or any import tax etc, and its down to me to post it from Uk back to Asia, which from experience in posting to Asia is not cheap. Overall this company is shameful in its customer service as well as the quality of the products buyer beware there is a reason there is no middleman - noone would use this company. Having just received their reply, I maintain that I wasn't able to access my order without downloading the app although I tried several times nor could I get to where or how to contact the customer services. Hence having to leave the review I did. Thank you for the reply and the refund I do appreciate the gesture. I can only suggest work is needed on the website to make the processes more transparent.

MiniInTheBox 回复2023-07-02

Dear Victoria Ellis, Thank you for sharing your detailed feedback and expressing your concerns regarding your recent purchase. We understand your frustration with the difficulty in reaching our customer service. We sincerely apologize for the inconvenience caused, as this is not the level of service we strive to provide. While our app offers certain usability advantages, please note that it is not mandatory for customers to use it. You can access all the features of your account by signing in to our website. Once there, you can submit a request by clicking on the 'support icon', which is located at the top of our website. We also apologize for the discrepancy between the actual quality of the item you received and the photographs displayed. It is our aim to accurately represent our products, and we deeply regret that the item did not meet your expectations. Your feedback has been taken into account, and we will ensure that our product descriptions provide accurate and detailed information. Based on the information provided in your review, our sourcing manager has requested a full refund for you, and there is no need to return the item. Please check your PayPal account shortly for the refunded amount. We once again apologize for any inconvenience caused. If you have any further questions, please do not hesitate to contact our customer service through your account.

P
PJR美国 · 写过 3 条评价 · 已认证 · 体验于 2023-06-27 ·

It took me 2 weeks and numerous tries…

It took me 2 weeks and numerous tries before I was able to log in. In the meantime, I kept getting emails wanting me to purchase the shirt I was looking at but I sill couldn’t log in. Kept going around in circles accusing me of being a robot. On the other hand, when I was finally able to log in, I was given a good discount on my purchase.

O
O’Brien bennett英国 · 写过 2 条评价 · 体验于 2023-06-16 ·

Swindled or poor service?

There seem to be mixed reviews but my is very bad. I ordered a tshirt and paid by PayPal as a tester for the site. The money left my account but the purchase does not show on the app. So I tried chasing them, but I can’t find any way to do this on the app or by email. Interesting that there seems to be some responses from them that I have read below. So I currently feel like I have been swindled. So this is a chance for miniIntheBox to correct this. Hopefully it’s just bad customer service. But I going to continue writing these types of feedback until I get a response. I have an email address for you from PayPal but it just refers me back to the app. It all seems like a waste of time! —————————————— June 28 Thank you for getting back to me. Yes I have tried the support button which referenced PayPal, then tried to contact you via the email from PayPal and I ended back up at the support function which is just a list of suggestions. The issue apparently is I have no order number. In fairness, your products look great that’s why I tested with the first order, and still am looking forward to receiving it, and now given I have a response, I trust I will. It seems that maybe you should review your approach to customer service. Anyway, please let me know what info you need to identify my purchase.

MiniInTheBox 回复2023-06-28

Dear Bennett, Thank you for your comment. We apologize for any inconvenience you may have experienced, and we would like to assist you. Have you already tried reaching out to our support team through your account? When you visit our website, you will find a 'Support' button located at the top of the page. Similarly, on our application, there is an icon with a headset that allows customers to request assistance. We also offer chat support for added convenience. Regarding the order, payment paid by Paypal should reach our accounts instantly, and customers are promptly notified by email to confirm the payment's arrival. In some cases, it may take up to 1 day for a payment to be processed. Please keep an eye out for our confirmation email, or check the order progress directly from the app. Additionally, ensure that you are logged in under the correct account, as the order may not be displayed otherwise. If you can leave your personal details with the review, then it will allow us to check our database and inform you abuot the order process.

Mandie Walsh爱尔兰 · 写过 5 条评价 · 体验于 2023-06-25 ·

Scam company ZERO stars deserved

I ordered two dresses when they arrived they were nothing like the brochure pictures and both were very poor quality and totally transparent. Customer service offered all these options return for full refund with them covering the cost, a partial refund in credit or keep the items with a smaller % credit. I chose return full refund, This is when they started their annoying replies, I needed to return item by tracking post at my cost, I replied showing them the screenshot where it states they will cover costs. They replied they didn't have a return label do i had to pay, still going back and forth with them with the same annoying replies, stay clear of this company they are a complete sham and the clothes are at best only use full to use as rags. UPDATE!!!!! After a few days back and forth with customer service they resolved the issue and I received a full refund.

MiniInTheBox 回复2023-06-29

Good day Mandy Walsh, Thank you for providing feedback on our page. We sincerely apologize for the inconvenience and dissatisfaction you experienced. At Miniinthebox, we deeply value customer satisfaction, and we understand that we did not promptly assist you in returning the dresses. Please be assured that we have fully refunded your purchase. After reviewing the pictures, the supplier acknowledged their fault, and we processed a refund according to our policy, the dresses don't need to be returned. Your feedback is important, and we appreciate you taking the time to bring this matter to our attention. If you have any further concerns, please don't hesitate to reply to our emails directly so that we can promptly address any issues.

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