Reviewers overwhelmingly had a great experience with this company. Customers truly praise the soft leather, excellent internal organization, and practical design of these stylish travel handbags. Many consumers appreciate the fast delivery times, helpful website navigation, and wonderful presentation boxes.
Some reviewers were not happy with the product quality, mentioning that the material felt stiff or showed unexpected cracks after a very short time of use. A few other people also felt that the color did not match the online pictures or that orders arrived with missing items like shoulder straps. Despite these specific issues, buyers generally find the purses very useful for daily activities and trips.
No response to my customer service inquiry/question/complaint
I reached out to customer service with a question/complaint about the skinny strap on my purse and inquired as to whether or not it could be switched out. When the purse is full, the strap is very uncomfortable to wear and cuts into my shoulder. A wider strap would better distribute the weight. Without that, I won't have any use for the purse and would want to return it. I received no response.
Minooy 回复2022-06-09
Dear Kerrie,
We are so sorry that you had a negative experience with Minooy. We've looked into the issue, and it seems that it is a design defect of strap for the Thea purse.
I've forwarded this issue to customer care department, they are going to contact you and offer you solution until you are satisfied.
Once more, we sincerely apologize for the inconvenience. Do not hesitate to contact our customer care representative by email [email protected], we are happy to help!
Best regards,
Minooy Customer Care Representative
I ordered a purse as a mother of the bride gift for my mom. It was ordered April 3 and I paid extra for express shipping. The bag is showing it won’t deliver until the 19th and they did not even mail it until the 13th. They fulfilled the order on the 6th but didn’t ship it!!! Now I won’t get it in time for the wedding and I had paid extra for it to get here in time. They let it sit around for a week without shipping. I am livid.
Minooy 回复2022-04-23
Dear Darci,
Sorry to keep you waiting.
I checked your order, which was delivered on April 14th. Please double check whether you get it.
Due to Covid-19 in Shenzhen, all cross-border truck between Shenzhen and Hong Kong have been suspended by the government since March 13. All goods have to be shipped by sea from that time, so the shipping time is 5-7 days delay.
I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you.
Please send email to [email protected] if you have any other question, and I'd be happy to help!
Best regards,
Minooy Customer Care Representative
The company sent the wrong purse back in February. It is now April 6th and I still do not have the correct purse even though they say it has been sent. I love the quality of my first purse but will never order again from this company or recommend them to any of my friends.
Minooy 回复2022-04-23
Dear Tamara,
We are so sorry that you had a negative experience with Minooy. We've looked into the issue, and it seems that we made a mistake and sent you wrong purse.
I've forwarded this issue to customer care department, they are going to contact you and offer you solution until you are satisfy.
Once more, we sincerely apologize for the inconvenience. Please feel free to contact our customer care representative by email [email protected], we are happy to help!
Best regards,
Minooy Customer Care Representative
The order Mi7708 is not delivered since 20 of February. Review is writted on 5 of April.
Delivery information has not been refreshed since 9 of March. Package stucked somewhere in China, and no feedback was given. I do not recommend this store as you cant even get your paid product.
UPDATE:
The order Mi7708 has been deliverd in May. I have no problem with that delivery. I am leaving 3 stars cause I have never got a reply from Minooy support, which I have contacted 2 times via their email support***.
The bag I have got is OK, nice quality.
UPDATE2:
13.05.22 minooy support contacted me to confirm that I have got the bag.
Minooy 回复2022-04-23
Dear Larisa,
Sorry to keep you waiting.
I checked your order, the parcel still haven't delivered. We are so sorry that you had a negative experience with Minooy. We've looked into the issue, and there must be something wrong with delivery.
I've forwarded this issue to customer care department, they are going to contact you and offer you solution until you got the order.
Apologized for the inconvenience caused.
Please feel free to send email to [email protected], and we'd be happy to help!
Best regards,
Minooy Customer Care Representative
Well designed bag to keep everything organized. Strap seems too lightweight and insecurely fastened for long term use of loaded bag. Main complaint is that bag smells of the brass hardware - I have sprayed with Febreze several times and aired it outdoors with some improvement.
The purse came with a terrible odor of mildew. As per instructions received from Minooy I place it in the sun to air. The odor has not yet dissipated sufficiently for me to be able to use it. I will never buy another purse from Minooy nor would I ever recommend that anyone does. I am extremely disappointed.
Minooy 回复2022-04-23
Dear Naomi,
We are so sorry that you had a bag experience with Minooy. We've looked into the issue, and it seems that there is something wrong with Phoebe bag
I've forwarded this issue to customer care department, they are going to contact you and offer you solution until you are satisfy.
Once more, we sincerely apologize for the inconvenience. Please feel free to contact our customer care representative by email :[email protected], we are happy to help!
Best regards,
Minooy Customer Care Representative
I had to pay and they never refunded me back as promised
The incorrect product was delivered, then I had to pay to return it, they promised to refund me and finally after several back and forth they did it. While I still never got my bag, I really appreciated the effort they put into finally resolving and refunding my shipping charges. Thank you!
Minooy 回复2022-03-16
We sincerely hope that you will give us a second chance.
We will do better and make you happy!
We apologize for any trouble you may have caused!
I ordered a an Eirene Crossbody bag on 20th January, 2022 Order Number MI6795 and still havent received it.
I am so disappointed and don't know what else to do. I have already sent you an email but have had no reply!!
Please see if you can find what has happened.
Minooy 回复2022-03-12
Dear Barbara, Due to a mistake in the post office shipping process, we have resent you a package. We have actively used the mail to try to get in touch with you.
We are at the service of every customer and take responsibility for every package.
Please keep an eye on your Minoy customer service email and we will make sure to give you a satisfactory result!
Thank you for your support!
This bag has only a couple of drawbacks. It is difficult to see which card/credit card is which because of the way that part opens and it is sometimes hard to get the magnetic clasp to close, especially it there is anything even slightly wide in the front pockets. But it is handsome and useful otherwise.
Minooy 回复2022-03-15
Maybe we will have some small places that are not perfect, but we will get better and better.
I ordered your travel purse and it arrived in the right color, but it. Was not the same bag as the one you featured in the add. I wanted the one that had the passport holder, key and sunglasses compartment. I like what I got ok, but it’s not the same.
Shipping was a nightmare, purse sections are too shallow.
Minooy 回复2022-01-19
We apologize for the shipping. Some difficulties will be encountered due to the impact of COVID-19.
We have contacted you by email and we will take responsibility for every customer.
We will solve all your problems positively and properly and make you satisfied.
I ordered my package November 19th and it never got to ups until mid December then I never even received my package. I checked with my neighbors and I emailed and kept getting the run around. This was for a gift that obviously passed a bad experience.
Minooy 回复2022-01-10
We are sorry for having such a bad experience. We will urge our customer service.
If you have any questions, please feel free to contact us. We value all customer problems and will definitely help customers solve them.
Love my new purse. Delivery was slow but worth it.
Minooy 回复2022-01-15
Affected by COVID-19, everything has become a little difficult.
We will do the best we can and urge the Post Office to mention shipping efficiency.
Thank you for your understanding and support!
Yes I love my purse and my sister in law liked so well I ordered one for her. I was supposed to get a 15% discount on the second one but I didn’t receive it. What can be done?
Minooy 回复2021-12-15
Dear, we are so happy that you like our bags.
Don't worry, you don't need to regret, we will refund you 15% as your discount.
Please pay attention to check the customer service email. We will give you the best of everything.
Sincere thanks!
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