Reviewers overwhelmingly had a great experience with this company. Customers truly praise the soft leather, excellent internal organization, and practical design of these stylish travel handbags. Many consumers appreciate the fast delivery times, helpful website navigation, and wonderful presentation boxes.
Some reviewers were not happy with the product quality, mentioning that the material felt stiff or showed unexpected cracks after a very short time of use. A few other people also felt that the color did not match the online pictures or that orders arrived with missing items like shoulder straps. Despite these specific issues, buyers generally find the purses very useful for daily activities and trips.
The service is unbelievable! I have purchased 2 bags that I love. I had removed the strap on my Aphrodite bag while traveling ( I was using the handle). I left the strap behind on the ship. I was sick over my mistake esp as the bag is new. I wrote to Minooy and they replaced the strap for free and within 2 weeks. I can’t thank this company enough and will sing their praises to anyone who will listen.
Minooy 回复2026-07-21
Dear Mary,
Thank you so much for your heartfelt message.
We are truly touched by your kind words and are so happy to know that you love your two Minooy bags.
Your trust, support, and encouragement mean a great deal to our team. Knowing that our products and service can bring you happiness and confidence is the greatest motivation for us to continue improving.
We sincerely appreciate you sharing your experience and recommending Minooy to others. We hope your Aphrodite and your other Minooy bag will continue to accompany you on many wonderful journeys.
Wishing you many more happy travels and beautiful moments ahead! ✨
Kind regards,
Minooy Team
The purse arrived on time and was beautifully wrapped in a really nice box. Very high quality. The purse itself is gorgeous and I love it. I have not used it yet as I am saving for our trip to Italy. I feel it will be perfect!
Minooy 回复2026-07-09
Dear Kathy,
Thank you so much for your lovely feedback — we’re absolutely delighted to hear your purse arrived on time with exquisite packaging.
We’re thrilled that you’re impressed by its premium quality and stunning appearance, and it warms our hearts to know you’re keeping it for your upcoming trip to Italy. It will undoubtedly be your ideal travel companion.
We truly appreciate your wonderful support and hope you create many wonderful memories with this bag in Italy!
Kind regards,
Minooy Team
Minooy has good customer service, great response time, fast shipping. The Aphrodite cross body bag is perfect for this person on the go. I particularly like the handle which I grab when getting out of the car!! I do think they could afford to offer a flat return shipping rate.
Minooy 回复2026-07-03
Dear Judy，
Thank you so much for your kind feedback — we’re truly happy to hear that you are enjoying both our service and your Aphrodite crossbody bag.
We’re also glad you like the design details, especially the handle feature.
We appreciate your suggestion regarding a flat return shipping rate and have shared it with our team for further review.
Thank you again for your support!
Kind regards,
Minooy Team
I received my bag an incredible three days after ordering. It was EXACTLY as described and it’s beautiful. It came in a grey velvet bag within a black box with a magnetic closure. I have several entry level designer and collectible handbags. I would consider my Naya Crossbody from Minooy to be of similar quality and, in some ways, better design. I researched the company carefully because I’ve been burned before with bags made in China. I am very happy with my purchase and I am considering other bags in different colors.
Minooy 回复2026-06-16
Dear Valued Customer,
Thank you so much for your love and support for Minooy!
We truly hope that every time you carry your Minooy bag, it brings you confidence, shows your unique style, and offers a little spark of happiness and inspiration ✨.
If you have any questions, please feel free to contact us—we’re always here to help.
Wishing you a wonderful and delightful day!
Sincerely,
Minooy Team
Dear Valued Customer,
Thank you so much for your love and support for Minooy!
We truly hope that every time you carry your Minooy bag, it brings you confidence, shows your unique style, and offers a little spark of happiness and inspiration ✨.
If you have any questions, please feel free to contact us—we’re always here to help.
Wishing you a wonderful and delightful day!
Sincerely,
Minooy Team
I looked at their website for months trying to decide on taking a chance and buying one of their purses. I finally took a chance and bought one. It arrived in a short time and was packaged very nicely. The purse was better than expected and the quality was excellent! I'll definitely buy from them again! 100% satisfied with their product. That's unusual these days!
Minooy 回复2026-06-05
Dear Valued Customer,
Thank you so much for your love and support for Minooy!
We truly hope that every time you carry your Minooy bag, it brings you confidence, shows your unique style, and offers a little spark of happiness and inspiration ✨.
If you have any questions, please feel free to contact us—we’re always here to help.
Wishing you a wonderful and delightful day!
Sincerely,
Minooy Team
Dear Valued Customer,
Thank you so much for your love and support for Minooy!
We truly hope that every time you carry your Minooy bag, it brings you confidence, shows your unique style, and offers a little spark of happiness and inspiration ✨.
If you have any questions, please feel free to contact us—we’re always here to help.
Wishing you a wonderful and delightful day!
Sincerely,
Minooy Team
I have done 3 purchase with this company and I can truly say it has been a pleasure. This customer service is not only reliable, but concerns are answered quickly.
Dealing with a company in China was also a concern for me at the time, but it is not even a thought now.
Minooy 回复2026-06-05
Dear Valued Customer,
Thank you so much for your love and support for Minooy!
We truly hope that every time you carry your Minooy bag, it brings you confidence, shows your unique style, and offers a little spark of happiness and inspiration ✨.
If you have any questions, please feel free to contact us—we’re always here to help.
Wishing you a wonderful and delightful day!
Sincerely,
Minooy Team
This is the BEST company ever! I buy all my purses from them. I have 10. I asked them if they could make my favorite style purses in my favorite color and they did. Now I have 2 custom purses made just for me! What a wonderful company. I am a customer for life!
Minooy 回复2026-06-05
Dear Valued Customer,
Thank you so much for your love and support for Minooy!
We truly hope that every time you carry your Minooy bag, it brings you confidence, shows your unique style, and offers a little spark of happiness and inspiration ✨.
If you have any questions, please feel free to contact us—we’re always here to help.
Wishing you a wonderful and delightful day!
Sincerely,
Minooy Team
I ordered a small Crossbody bag from Minooy. The top zipper was not installed properly and did not lay flat. After some wrangling, they sent me a replacement purse, which I absolutely love. The zippers are smooth, and I love the layout of this purse.
Minooy 回复2026-05-29
Dear April,
We sincerely apologize for the inconvenience and frustration caused by the zipper issue with your bag. We completely understand your concerns and appreciate you sharing your experience with us.
Our bags are handcrafted using natural leather, which has a certain level of softness and flexibility. Due to the nature of the material, in some cases, external pressure or rough handling during transit may affect the bag’s shape.
However, we understand that the zipper issue affected your experience, and we take product quality concerns seriously. Please rest assured that you will not be responsible for the return shipping cost for this case. We will cover the return shipping expense and ensure a proper solution is provided.
To avoid any further inconvenience and waiting, the replacement bag has already been shipped, and the tracking information shows it has been successfully delivered. We sincerely hope the new bag meets your expectations and becomes a trusted companion for your daily journeys and special moments.
We truly appreciate your feedback, as it helps us continuously improve our products and service. Thank you for giving us the opportunity to make this right.
Best regards,
Minooy Team
I purchased the Naya crossbody bag recently for my trip to France and it worked beautifully. Small enough to carry sightseeing and big enough to hold two pairs of glasses, a pocket for my phone and all my credit cards and essentials. Plus it has theft prevention. It looked so cute too!
Minooy 回复2026-05-25
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Minooy Team
I recently got the Aphrodite Leather Phone Crossbody by MINNOY, and I'm absolutely loving it. It's super‑soft, high‑quality leather that feels luxurious, and the hardware is really well thought out with an expensive look. The interior is surprisingly nice too, with quality materials and plenty of pockets to keep everything organized.
The listing said shipping would take a long time, but it actually arrived in just four days — incredibly fast. Overall, it's a stylish, functional, and beautifully made everyday purse.
Minooy 回复2026-05-18
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Minooy Team
I ordered a purse. the picture showed a purse with a shoulder strap. It came without. Terrible communication. They asked me to send a picture of the problem. Duh! No shoulder strap. Uploaded a picture of a purse with no shoulder strap. Then nothing. I've emailed them and still nothing. I told them after a few days that they had shitty service. Then they got nasty and said they wouldn't read my review because it contained "profanity". Hmmm? Don't order from them. They really do have shitty service and I I'm not afraid to say it. No answers
Minooy 回复2026-05-13
Dear Customer,
We are truly sorry to hear about your experience and understand your frustration regarding the missing shoulder strap and the communication issues afterward. We sincerely apologize if our previous responses made you feel unsupported or unheard.
Your feedback is very important to us, and we would appreciate the opportunity to assist you properly. Please kindly contact us again at [email protected] with your order number, and we will prioritize your case and help provide a solution as quickly as possible.
Sincerely,
Minooy Team
Fake stiff "leather". Poor quality and I have to believe the reviews are not legit. Expect a month for delivery from China. Shop US!. The vendor reply says the leather is high quality. This isn't true as leather doesn't flake and crack!!
Minooy 回复2026-05-14
Dear Customer,
Thank you for sharing your feedback. We are truly sorry to hear that the bag did not meet your expectations. The standard shipping time is approximately 10–15 business days and we do have a corresponding compensation policy for shipping delays.
We truly value your feedback and would appreciate the opportunity to assist you further. Please feel free to contact us at [email protected] with additional details or photos, and we will do our best to help.
Sincerely,
Minooy Team
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Minooy team
I have several handbags from this company, I just really dislike the color of the latest one I ordered. The color looks nothing like the pictures. The color is just not right for me.
Minooy 回复2026-05-11
Dear Customer,
Thank you for your feedback.
We are truly sorry that your recent experience did not meet your expectations, and we take your concerns seriously.
At Minooy, we are committed to providing better products and services. If you have any questions or need further assistance, please feel free to reach out to us at [email protected]
, and we will follow up as soon as possible.
Wishing you a wonderful and delightful day!
Sincerely,
Minooy Team
In the first purse I got (Doris) the snap area would not stay closed with a pair of glasses in place. Company does not cover return postage so I spent about 1/3 of the purchase price returning it. Second item Althea is fabulous. Wish the company deducted return postage from return. Commercial rate is so much less than what I had to pay
Minooy 回复2026-05-11
Dear Customer,
Thank you for your feedback.
We are truly sorry that your recent experience did not meet your expectations, and we take your concerns seriously.
At Minooy, we are committed to providing better products and services. If you have any questions or need further assistance, please feel free to reach out to us at [email protected]
, and we will follow up as soon as possible.
Wishing you a wonderful and delightful day!
Sincerely,
Minooy Team
Never had a small handbag my entire life, took a little while to adapt what you do not need, but the purse is well constructed, compact, and complete, even thinking about buying a second
Minooy 回复2026-04-07
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
It has been 2 weeks since I ordered my purse utand haven't received it u
Tracking is useless. ⁷
Minooy 回复2026-03-25
Dear Customer,
Thank you for your feedback.
We are truly sorry that your recent experience did not meet your expectations, and we take your concerns seriously.
At Minooy, we are committed to providing better products and services. If you have any questions or need further assistance, please feel free to reach out to us at [email protected]
, and we will follow up as soon as possible.
Wishing you a wonderful and delightful day!
Sincerely,
Minooy Team
I have searched for a purse with built in bilfold and extra compartments for other things. It is EXACTLY what I wanted! Great quality!
Minooy 回复2026-03-13
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Pom Pom London 
Prime Prometics
Sofia & Spritz
Portland Leather Goods
Oglmove
Halara
Kitsch
KilgourMD