Oh, Darian! 💕
Thank you, gorgeous! 😍 (brb showing everyone at the office this to remind them we’re still killing it over here in customer service! 😂) We’re so glad you had a great experience! Make sure you join the subscription auto-refill program if you haven’t already! It’s a massive time saver, imho! Stay beautiful! 💕
Hey Splashstorm! 💕
We know self-applying can be a new experience, and take some practice, so we want to make that as easy as possible by providing all the support we can.
If you need help with the application, we created a great community that you may join which will give you first look at new products, discounts and many tips and tricks for application and removal from actual customers! Here's the link: https://www.facebook.com/groups/10daylashes 💕💐
We love your honesty and willingness to be so thorough about your experience. As a small, woman-owned company, we rely on feedback and reviews from beautiful customers like yourself. We hope to keep making your nail experience a great one. 💕
PREACH IT, Natalie! 🙌
We’re so happy to hear you love your lashes! We can talk all day about self-love and confidence (and we do 😂) but the reality is, we’re putting on these lashes because we want to LOOK GOOD 👀 We’re so glad our product is helping you feel like your most gorgeous self 💕
Hey Brystal! 💕
Thanks so much for this review! It’s as beautiful as you are! We spend a lot of time researching and developing our products and we’re so happy to hear it’s time well spent! 💕
OMG 😍
Thank you so so much! We know (because we’re shop-a-holics 😂) the instinct to leave a review tends to only cross most customers' minds when they have a complaint so it really means a lot that you’re so pleased you took time to let everyone know about your positive experience! So glad we could meet your standards!
THANK👏YOU👏 Charmaine! 💕
That’s what I’ve been trying to tell everyone over here at the office!!! In all seriousness, as a company we take our customer service very seriously and we’re glad you know how much that means to us and decided to share this lovely review! (And as a member of the customer service team, I am always EXTRA flattered to get a mention 😍)
THANK👏YOU👏 Natasha! 💕
That’s what I’ve been trying to tell everyone over here at the office!!! In all seriousness, as a company we take our customer service very seriously and we’re glad you know how much that means to us and decided to share this lovely review! (And as a member of the customer service team, I am always EXTRA flattered to get a mention 😍)
THANK👏YOU👏 Irene! 💕
That’s what I’ve been trying to tell everyone over here at the office!!! In all seriousness, as a company we take our customer service very seriously and we’re glad you know how much that means to us and decided to share this lovely review! (And as a member of the customer service team, I am always EXTRA flattered to get a mention 😍)
Oh, Rachael ! 💕
Thank you, gorgeous! 😍 (brb showing everyone at the office this to remind them we’re still killing it over here in customer service! 😂) We’re so glad you had a great experience! Make sure you join the subscription auto-refill program if you haven’t already! It’s a massive time saver, imho! Stay beautiful! 💕
OMG 😍
Thank you so so much! We know (because we’re shop-a-holics 😂) the instinct to leave a review tends to only cross most customers' minds when they have a complaint so it really means a lot that you’re so pleased you took time to let everyone know about your positive experience! So glad we could meet your standards!
Thanks Melissa! 💕
As a small team of busy, beauty lovers, we know time is so valuable, so we strive to save as much as we can for our customers. We’re so glad your lashes arrived quickly! We hope they help you feel as beautiful as everyone already knows you are! 💕
YESSSS, HONEY! 💕🙌
We love to hear it, Kessya! Our company was founded by a woman who was busy killing it in the workplace, for other ladies who know there’s no time to waste when you’re taking on the world! (On that note: THANK YOU for taking a second to share this review. We certainly appreciate it! 😘)
Oh, Emily! 💕
Thank you, gorgeous! 😍 (brb showing everyone at the office this to remind them we’re still killing it over here in customer service! 😂) We’re so glad you had a great experience! Make sure you join the subscription auto-refill program if you haven’t already! It’s a massive time saver, imho! Stay beautiful! 💕
Hey MWillis ! 💕
Thank you so much for taking time to leave this lovely review! Every little bit helps our small brand get the good word out so we are especially grateful that you took time to do this!
Hello Tiffany, as per our policies: WHAT ITEMS ARE NOT ELIGIBLE FOR A RETURN?
* Used or altered items
* Items purchased outside of moitie.com
* Free gifts, sale or promotional items
* Store gift cards
* Items marked as Final Sale
* Handmade products, such as 10-Day Nails, are not eligible for refunds or exchanges
* Subscription and membership orders are non-refundable
* Shipping charges are non-refundable
Of which you accepted when purchasing from our site, we did offer to send you a free pair of $30 lashes and you would just need to cover the shipping, and you declined. see our policy:
NOT LOVING THE LASH LOOK YOU CHOSE? WE HAVE YOU COVERED!
100% lash exchanges are on us! We will send you one extra pair of lashes completely for free! All you have to do is pay the $5 shipping fee and we will swap out your lashes for you.
I am willing to send you a free pair and this time we will cover the shipping, but please understand that your rating is unfair in that you knew when you purchased the policies and procedures. Let us know if you want to make an exception for you and send you a free pair, and if you would so consider your rating to be fair.
Hey Tx! 💕
Thanks so much for this review! It’s as beautiful as you are! We spend a lot of time researching and developing our products and we’re so happy to hear it’s time well spent! 💕
Oh, Emily! 💕
Thank you, gorgeous! 😍 (brb showing everyone at the office this to remind them we’re still killing it over here in customer service! 😂) We’re so glad you had a great experience! Make sure you join the subscription auto-refill program if you haven’t already! It’s a massive time saver, imho! Stay beautiful! 💕
Hey MJ! 💕
Thank you so much for taking time to leave this lovely review! Every little bit helps our small brand get the good word out so we are especially grateful that you took time to do this
Oh, Crysta! 💕
Thank you, gorgeous! 😍 (brb showing everyone at the office this to remind them we’re still killing it over here in customer service! 😂) We’re so glad you had a great experience! Make sure you join the subscription auto-refill program if you haven’t already! It’s a massive time saver, imho! Stay beautiful! 💕
Hey Naomi! 💕
Thanks so much for this review! It’s as beautiful as you are! We spend a lot of time researching and developing our products and we’re so happy to hear it’s time well spent! 💕