MoxieLash

Hello Dani! We’re so sorry to hear about your experience with your lashes and eyeshadow—that’s never the experience we want or expect for our customers. 💜 Please note that the kit you purchased includes accent lashes, which are designed to enhance the outer corners and would not cover the entirety of the eye. We would truly love the opportunity to make this right and learn more about how we can better assist you! Please reach out to us at [email protected] with a screenshot of your posted review, and our team will be happy to help. We look forward to speaking with you soon!

Hi Dawn, Thank you so much for your kind review! 💖 We're so happy Danielle was able to help get your order to you in time for your trip. We hope you have an amazing visit with your grandsons in the Bay Area and feel beautiful wearing your new lashes. Thank you for choosing MoxieLash—we truly appreciate your support! 😊

Hi Sue, Thank you so much for taking the time to leave such a kind review! ❤️ We're so glad Danielle was able to help get everything resolved for you. Providing excellent customer service is always our goal, so your feedback truly means a lot. We appreciate your support and hope you continue to enjoy your Moxie lashes! 💕

Hi Jan, Thank you so much for your kind words! We're so happy Sierra was able to resolve your issue quickly and make the process easy. We'll be sure to share your feedback with her ❤️ We appreciate you taking the time to leave a review and are so grateful for your support. We're so excited to have you as part of the Moxie family!

Hi Shannon, Thank you so much for taking the time to share your experience! We absolutely love hearing this. It means so much to know that our Lash Clusters helped you achieve the look you were hoping for, especially after struggling with false lashes in the past. We know there's a bit of a learning curve at first, so we're excited you stuck with it and found a technique that works for you! It's great to hear your lashes are holding up through workouts, showers, and sleep, and the fact that you've already placed two more orders means so much to us! Thank you again for trusting MoxieLash. We're so excited to have you as part of the Moxie family 💖

Thank you so much for your kind words, Amarilis! 💕 We're so happy to hear your first pair looked so natural and that you received so many compliments. Finding the perfect lash style can sometimes take a little trial and error, so we're glad our Customer Support team was able to make the exchange process easy and hassle-free for you. It means the world to hear that you plan to be a customer for years to come. Thank you for choosing MoxieLash!

Hi Pam! Thank you for taking the time to leave us a review. 💕 While we're sorry your order took longer than expected to arrive, we're so happy to hear Sierra was able to provide the support you needed along the way. We'll be sure to pass your kind words along to her. We can't wait for your lashes to arrive, and we hope you absolutely love them!

Hello Michele! We're thrilled to hear that our customer service team has left a positive impression on you. Providing exceptional service is at the heart of everything we do. Thank you for your support and for taking the time to share your feedback with us! 💖

Hi Tiffany! We're absolutely thrilled to hear how much you love your Wifey Lashes! 💖 It means so much to us that you found them easy to apply, long-lasting, and the perfect day-to-night upgrade. We’re also so happy you had a great experience with our customer service and shipping—that truly means everything to our team. Thank you for your kind words and recommendation… we’re so glad they’ve become a new favorite! ✨ If there’s ever anything we can assist you with, we’re always here for you!

Hello Stephanie! We're thrilled to hear that our customer service team has left a positive impression on you. Providing exceptional service is at the heart of everything we do. Thank you for your support and for taking the time to share your feedback with us! 💖

Hi Rita! We're so thrilled to hear how much you’re loving your lash clusters! Knowing they’re easy to apply, lightweight, and giving you that natural look (with up to 7 days of wear 😍) means everything to us. Thank you for making us your favorite brand! If there’s ever anything we can help with, we’re always here for you! 💖

Hi there, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with MoxieLash did not meet your expectations. We understand that lash preferences and application experiences can vary from person to person. While many customers find our magnetic and adhesive lash systems comfortable, secure, and easy to use, we recognize that every customer's experience is unique. Because we want customers to feel confident trying our products, we offer a 30-day money-back guarantee. Our goal is always to provide a positive experience and products that our customers love. We appreciate your feedback and the opportunity to hear about your experience ❤️

Hi Susan! We are so glad to hear you are loving our products and customer service. We appreciate all your kind words! 💜

Hi Carolina! We're so thrilled to hear you're loving your lashes and that application has become so easy for you—that’s exactly what we aim for! 💖 It means the world to us that MoxieLash has helped boost your confidence with falsies. If there’s ever anything we can assist you with, we’re always here for you!

Hi Erin! We're thrilled to hear how much you love our magnetic lashes, Nano-Grip lashes, and clusters! Your kind words about the quality, staying power, and lash safety truly mean so much to us. If there's anything else we can assist you with, please feel free to reach out—we're always here for you! 💖

Hi Anne! We're absolutely thrilled to hear how much you love your Brown Sultry Lash Clusters—this made our day! 💖 It’s amazing that they’ve become part of your routine (and even your daughters’ too!). We’re so glad you’ve found them easy to apply and long-lasting—that’s exactly what we aim for! We also hear you on the restocks, and we truly appreciate your patience. We’ll be sure to share your love for the Brown Sultry style with our team—no plans to say goodbye anytime soon! Thank you so much for your continued support—it means the world to us! ✨

Hi Jennifer! Thanks so much for sharing your thoughts on our Lash Clusters! We're thrilled to have you as a satisfied customer and love hearing how they’ve made your routine easier and more comfortable—especially for sensitive eyes! 💕 If there’s anything we can do to make your experience even better, just let us know. We’re always here to help!

Hi Alyce! We're so happy to know you're enjoying your clusters. Your support means the world to us. If you need assistance or have suggestions, feel free to contact us. Thank you for being part of our Moxie family!

Hi Cathie, We're sorry to hear that your experience was disappointing. We understand how frustrating unexpected customs charges can be. While MoxieLash offers free shipping on qualifying orders, customs duties, import taxes, and brokerage fees are determined by the destination country's customs authorities and are not collected or controlled by MoxieLash. We do provide information regarding international shipping, customs duties, and import taxes in our Help Center, where we explain that these fees are determined by local customs authorities and are the responsibility of the recipient. Unfortunately, because these fees are charged by the importing country and not by MoxieLash, we are unable to reimburse them. We appreciate your feedback and thank you for giving us the opportunity to clarify the situation ❤️

Hello Siv! We are so sorry to hear about your experience with your lashes. That is never an anticipated issue we expect or hope from our product. We would love the opportunity to make this right and to hear how we can better assist you! 💜 Please reach out to us at [email protected] with a screenshot of your posted review. We look forward to speaking with you soon!