Hi MS! We're thrilled to hear that our customer service team has left a positive impression on you. Providing exceptional service is at the heart of everything we do. Thank you for your support and for taking the time to share your feedback with us! 💖
Hi Amanda! We’re so happy to hear you’ve had a great experience with both our products and our support team—it truly means a lot to us! We’re always here to make sure you feel taken care of, and we really appreciate your kind words. 💕
Hi Alisha,
We’re really sorry to hear this was your experience - we understand how frustrating that must have felt.
We do want to clarify a few things, as this isn’t the experience we aim to provide. Our lashes are intended to be applied using the method outlined in our instructions, and we also offer additional tutorials across our website and support channels to help guide customers through application. If anything felt unclear or didn’t work as expected, our team is always here to help walk through it step by step.
Customers are absolutely able to leave reviews for us. We send review requests after purchase, and feedback can also be shared on platforms like Google and Trustpilot. We take the authenticity of our reviews very seriously.
In terms of our policy, we offer a 30-day guarantee from delivery where customers can choose a refund, exchange, or replacement - no return required. Our goal is to make sure customers feel supported if something doesn’t work out.
We’d genuinely like the opportunity to make this right. If you’re open to it, please reach out to our support team with your order details so we can take a closer look and help resolve this for you.
Hi Susan! We truly appreciate your kind words! Your satisfaction with our products and customer service means so much to us. We’re dedicated to providing the best experience possible, and we’re thrilled to hear we’ve met your expectations. Thank you for choosing us! 💖
Hi Kimmie! We’re so grateful for your kind words! Your satisfaction with our products and service is our top priority, and we’re thrilled to hear you had a great experience. Thank you for choosing us! 😊
Hi Janelle! Your satisfaction with both our products and customer service means everything to us! We're committed to ensuring you have the best experience possible, and we're thrilled that we've met your expectations. Thank you for choosing us and for your kind words!
D
Danalynn Volpe · 写过 1 条评价 · 体验于 2026-02-23 ·
★★★★★
客户服务无与伦比!!!!
我的一个订单出现了一个小问题,对于我收到的客户服务我无法说得太多。在向客户支持发送电子邮件后不到一分钟,我就收到了一封回复电子邮件,其中包含解决步骤。我的订单更正和新订单确认总共花了 11 分钟。 Sierra 很棒,令人愉快,而且速度很快!我从未有过如此轻松的经历。会推荐百分之一百万!
MoxieLash 回复2026-02-24
Hi Danalynn! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions or concerns you may have about our products. Our goal is always to provide the best service possible, and we cannot thank you enough for this review! It truly means the world to us! ❤️
Hi I. Westerman! We are so sorry to hear about your experience with your clusters. That is never an anticipated issue we expect or hope from our product. We would love the opportunity to make this right and to hear how we can better assist you! 💜 Please reach out to us at [email protected] with a screenshot of your posted review. We look forward to speaking with you soon!
M
Megan · 写过 2 条评价 · 体验于 2026-01-26 ·
★★★★★
优秀的产品和优秀的…
优质的产品和优质的客户服务!
MoxieLash 回复2026-01-27
Hi Megan! Thank you so much for your review! We are so glad to hear you are loving our products and customer service. We appreciate all your kind words! 💜
Hi Elizabeth,
Thanks so much for sharing your experience! We totally get that first-try frustration - lashes definitely have a bit of a learning curve. We’re really glad you gave them another shot and that the second round clicked for you. 💖
We also appreciate the note about removal. That feedback is helpful and something we’re always looking to improve and educate around.
Thanks again for taking the time to leave such an honest review — we really appreciate it!
Hi there,
Thank you so much for taking the time to share this - We really appreciate it. We love hearing that MoxieLash helped build your confidence with lashes and made the process feel easy and approachable. And we’re especially glad our live support team was there when you needed help - that kind of connection matters a lot to us. 🥰
Thanks again for the thoughtful feedback and recommendation. We’re so glad you’re part of the Moxie family! ❤️
M
Mindy Wilson · 写过 5 条评价 · 体验于 2026-01-16 ·
★★★★★
效果非常好
我永远可以信赖莫西拉什。它比扩展便宜得多并且有效
MoxieLash 回复2026-01-26
Hi Mindy,
Thanks so much for sharing! We’re glad MoxieLash has been a go-to for you and a more affordable alternative to extensions. Hearing that you can count on them — and that they work well for you — means a lot to us.
We really appreciate you taking the time to leave a review! ❤️
Hi Shari,
Thank you so much for sharing! We’re glad you gave them a try and that they ended up being such an easy win for you. Hearing that they were a breeze to apply and held up so well makes us really happy.
We appreciate you taking the time to leave a review. We’re so glad you’re part of the Moxie family! ❤️
Hi Karen!
Thank you so much for sharing this! We’re so glad to hear you’ve had a great experience with Lashies, Magnetic lashes, and Clusters - especially if lashes felt intimidating at first. That means a lot to us. And we really appreciate the kind words about our customer service team too. 💖
Thank you for being part of the Moxie family!
Hello Deborah! 😊 We're so happy to know you're enjoying your lashes. Your support means the world to us. If you need assistance or have suggestions, feel free to contact us. Thank you for being part of our Moxie family! 💖
E
Elisabeth Zabori · 写过 1 条评价 · 体验于 2026-01-25 ·
★★★★★
爱我的簇
爱我的集群!简单又优雅……如果你照顾它们的话可以持续一周!
MoxieLash 回复2026-01-26
Hi Elisabeth,
Thanks so much for sharing! We’re glad you’re loving the clusters — easy, classy, and long-lasting is exactly what we aim for. 🥰
We really appreciate you taking the time to leave a review. We’re so glad you’re part of the Moxie family! ❤️
S
Sabrina Radiff · 写过 1 条评价 · 体验于 2026-01-23 ·
★★★★★
这些睫毛改变了游戏规则
这些睫毛改变了游戏规则。只需几分钟即可申请,持续 7-10 天!
MoxieLash 回复2026-01-26
Hi Sabrina! Thanks for sharing your thoughts on the clusters! We're thrilled to have you as a satisfied customer. If there's anything we can do to make your experience even better, just let us know. We're here to help! 💕
Hello Alexandra! We are so sorry to hear about your experience with your lashes. That is never an anticipated issue we expect or hope from our product. We would love the opportunity to make this right and to hear how we can better assist you! 💜 Please reach out to us at [email protected] with a screenshot of your posted review. We look forward to speaking with you soon!
c
chana e · 写过 1 条评价 · 体验于 2026-01-21 ·
★★★★★
绝对喜欢睫毛
绝对喜欢睫毛。客户服务总是令人惊叹。老实说,每个订单的顺利进行都让我感到震惊。会继续购买!!!
MoxieLash 回复2026-01-21
Hi Chana! We are so glad to hear you are loving our products and customer service. We appreciate all your kind words! 💜
S
StaceyB · 写过 1 条评价 · 体验于 2026-01-21 ·
★★★★★
这些睫毛改变了游戏规则
这些睫毛改变了游戏规则。易于涂抹且持久。不仅如此,客户服务非常出色,可以为我更换更适合我的款式。
MoxieLash 回复2026-01-22
Hi Stacey! It means so much to us to know you’re happy with both our products and support. We’re always here to make sure you have a great experience—thank you for the love and for choosing us! 😊