Mokaloha

Love your products

Sweatshirts for Winter Months

I am in need of sweatshirts for the approaching winter months. I saw your ad and liked the selection that was offered. Ordering was easy. I can’t wait to receive them and hope they are of the quality that is advertised.

IT'S HARD TO GRASP HOW BADLY A COMPANY…

IT'S HARD TO GRASP HOW BADLY A COMPANY CAN LACK BASIC STANDARDS AND FUNCTION AND MISREPRESENT PRODUCTS, SIZING, AND RETURN POSSIBILITIES. On a 200.00, six item order. since I usually wear XL, but know Chinese products are usually too small, I ordered by the measured size graph, so (XXL). 3 items marked XXL were more like a medium, couldn't even get them over my head, and had a horrible flat, shiny polyester (photo was for 'vintage' look, , nothing like it. . Two others were more like 4XL, like swimming in a tent. Easy returns? Nope, long interactions of negotiation because they don't tell you it ships from China. In lieu of refund minus exorbitant shipping. They refunded 40% of the cost of the items that were too small (32.00). And charged me 10.00 EACH (so 20.00) to reship the two that were massively too large. I received only one package and shirt, replacing at one size smaller (XL). It went from a tent down to a Medium size with XL marking, so small through the shoulders and chest I can't get it on over my head. And I've lost 14 lbs since ordering. Virtually nothing as described, and I'm out 200.00. Shameful, this is completely avoidable in a company that cares about it's product and customers, and their refund policies are a joke.

Garbage clothing from China

Garbage clothing from China. Pictures rarely match what is sent. The sizes vary dramatically because they just basically send you whatever they have made. Good luck trying to return anything. It would be easier to swim across the Atlantic Ocean.

Web site is flaky

Web site functions moderately. Needs a ton of work, but I I got what I needed

Mokaloha experience

Easy website,liked the quality of the merchandise,and messages and emails answered in a timely manner

The web site is clunky

The web site is clunky. Moving between styles isn’t smooth, particularly after one puts a product in the cart. Needs a “continue shopping” button. Clothes- style and colors look great. Hard to be more specific until I see fit and construction, so I’m taking a chance based on style and color….time will tell

Sizes and shipping

I was looking for men’s Corduroy pants. Your sizes are S M L xxl 2 xxl 3xxl and the conversion chart was unhelpful. I was looking for 32in waist and 32 in length. The conversion chart first had me at Medium but the lengths were measure from the hip (70inches L) so I don’t really know what I am getting. Also, I never received an arrival date. When is my order come. I went through all emails. None of them say.

Robert Anderson美国 · 写过 1 条评价 · 体验于 2025-11-14 · 发表于 2025-11-15

My husband ordered three shirts from…

My husband ordered three shirts from this company. He only received one that he actually ordered the other two were not. There’s no phone number to contact these people. You can only contact My Email and they don’t respond quite well. They wanted to give us 30% back off the shirts and to keep them and we said no we want the shirts that we ordered. Then they said we’ll just keep the two shirts and we’ll give you 40%. Again, no we want the shirts that we ordered or give us a full refund. Now look what they’re doing just to get a refund or a mailing label. This is what you have to go through. I do not recommend this company at all. This is the email that they sent us and I told him I will be contacting our credit card company to dispute their charge Dear customer: If you need to file a claim, Click to receive the incorrect item. please checking the mailbox you used to place the order and look for a policy email from Seel. This email contains your policy ID and the covered items. Click on the "Report an issue" button in the email to access your claims center, then follow the instructions based on the specific issue you encountered. If you are unable to open the link in the email, you can also visit relutions seel , enter your email and order number or policy ID, and follow the instructions based on your specific issue. If you have any questions, please feel free to contact them . stay away from this company.

Ross Johnson美国 · 写过 1 条评价 · 体验于 2025-11-12 · 发表于 2025-11-13

Their products are of poor quality

Their products are of poor quality, do not look like they do online, and they make a return nearly impossible. Try to tire you out. Buy clothes from a clothing company whom would stand behind product.

Kerri Iverson美国 · 写过 1 条评价 · 体验于 2025-11-11 · 发表于 2025-11-12

Shipping time was very long

Shipping time was very long. Products received are not what was represented on their site. Cheap crap!

I ordered a few shirts the other day

I ordered a few shirts the other day - as a first time customer. I have received my order acknowledgement - thank you. However I am not able to give you an honest experience rating YET because I have not received any shipping notification (too soon I think) and I am excited to see the quality of your products. If I am happy you will have a customer for lift. Looking forward to it then I will give you an honest review.....so this is more of an introduction than an actual review. So far, so good.

Buying is really easy.

easy peasy!

Michael Popick美国 · 写过 1 条评价 · 体验于 2025-11-10 · 发表于 2025-11-10

I am trying out your merchandise-

I am trying out your merchandise- I like the look and also shop Civil Society and CAL Sport of SanDiego- I hope the items I selected arrive promptly- I did read that the company has delivery issues and sometimes orders take a long time to receive. But hopefully that’s not the case -

Copy Kinetics美国 · 写过 1 条评价 · 体验于 2025-10-06 · 发表于 2025-11-09

Probably a Racket

Shoppers would be wise to avoid this Hong Kong-based outfit. If not an outright scam, it's close to it. The MO involves sending you cheap, low-quality items that don't correspond with their advertised garments. Mokaloha will then refuse to accept returns or provide full reimbursements, instead offering customers a refund of 30 to 40 percent of the purchase price. The whole experience is a complete waste of time and, obviously, money. A report should be filed with the relevant authorities.

You are way overcharging for shipping and wrong discount applied

You are way overcharging for shipping. It is an insult. It does not cost $10 to ship a single shirt. I entered in the MS20 discount but I then had to go back and change my payment and after I finished I saw it gave me the VIP15 discount. I have bought from you a few times but now I do not trust you anymore.

Easy to use site

Easy to use site. Found what I was looking for and completed the purchase with no difficulty.

It said I would get 10% off

It said I would get 10% off. It did not appear!

Zero stars more accurate !

Zero stars more accurate ! Poor communication, Poor product and horrible service.

Gerald McNerney美国 · 写过 2 条评价 · 体验于 2025-11-05 · 发表于 2025-11-05

Fingers crossed

You have fakes on Amazon. Quality differs. Something needs to be done about that. Only other thing is your sizing. Up to 5XL so I hope I ordered the correct size. Size guide should be better.