Reviewers had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the colored contacts, noting they look completely natural and feel great even during long hours of daily wear. People also appreciate the wonderful variety of pretty shades available, alongside the fast and reliable shipping options provided.
However, some customers also noted frustrating issues regarding delivery delays, missing tracking numbers, and a total lack of updates about their packages. Consumers additionally mentioned that the customer service team was sometimes completely unresponsive or unhelpful when trying to resolve these unexpected shipping problems.
I love their lenses and how comfortable they are. My eyes get dry if I wear contact lens for the whole day but surprisingly, theirs didn’t dry mine out. It could be just my personal opinion.
The customer service is also excellent. I was trying to get my lens during a promotion and was experiencing some issues. The agent got back to me quickly and got my issue resolved on the same day.
moodylenses 回复2026-06-16
Val, it's especially nice to hear from someone with dry eyes who found the lenses comfortable throughout the day. Thank you so much! We're also glad the team could get things sorted quickly during the promotion. Again thanks for your support and for giving Moody a try, it means a lot to us :D
Beautiful lenses, arrived on time and great customer service - thanks for keeping me updated :)
moodylenses 回复2026-06-16
Thank you for the lovely review, Hannah. We're so glad the lenses arrived on time and that the updates along the way were helpful. Enjoy your lenses, and thanks again for choosing Moody! 😊
I had struggled for years to find a comfortable lenses, because I have high astigmatism. Moodylenses that I ordered are not designed for that and still I wear them for more than 12 hours sometimes and I don’t have any discomfort, I even forget that I am wearing them sometimes. I love them and I like most of the colors that I tried. They arrive fast, in my case 2 weeks to Europe. Their cleaning device is so helpful when you are tired and you don’t have the energy to cleanse them. And the costumer service was super fast answering my concerns about an order. And fixed the problem in less than 5 minutes.
I absolutely recommend this brand, and the colors are a personal taste 🤍
moodylenses 回复2026-06-16
Finding comfortable lenses can be a challenge, especially with astigmatism, so we're happy to hear Moody has worked so well for you, Haidar! Thank you for mentioning the comfort, delivery, and your experience with our support team. We're glad we could help get your order issue sorted quickly. Enjoy your lenses, and thanks for recommending us to others💜
I love your lenses but can you provide higher powers (-9.00 and above) in the future? Thanks
moodylenses 回复2026-06-30
Thank you for the support and for sharing your suggestion. We're really happy to hear you're enjoying the lenses. 😊 We've noted your request for higher prescriptions (-9.00 and above) and will be sure to pass it along to our product team. Hopefully we'll have more options to offer in the future 💚
I love their contacts and ordered more. It takes about two weeks to receive my package and I am very happy with the contacts. They are really comfortable to wear and beautiful too!
moodylenses 回复2026-06-16
Thank you for coming back for more, T Ash😊 We're so happy to hear you're enjoying the lenses and finding them both comfortable and beautiful. Thanks for your support, and we hope you love your next order just as much 💕
This made us smile, Shakira 😊 So happy to hear you're loving the lenses! Thanks for the support, and we're glad you found a pair that you think is super cute :3
These contacts are some the easiest to wear and most natural looking. Looove them
moodylenses 回复2026-06-16
She LAVA, we love hearing this. Creating lenses that enhance your eyes while still looking natural is exactly what we aim for. Thanks for sharing your experience, and we're so happy you're enjoying them^^
They have good deals and high quality lenses and I haven’t had any discomfort. Also the contacts look great, a very natural enlarging and shine which is what I wanted. The shipping was faster than I expected cuz it was little under a week and a half. Very happy that I purchased, I’ll definitely come back for more.
moodylenses 回复2026-06-16
It's great to hear the lenses gave you the natural enlargement and shine you were looking for, Dara^^ We're so glad the delivery arrived sooner than expected too. Thanks for giving Moody a try, we'll be here when you're ready for your next pair💚
My experience with moodylenses has always been positive. Aside from their quality colored contacts and fast delivery times, I had reached out to their customer support team for assistance on an issue and they were more than accommodating and their responses were timely. I am a customer who has purchased from them multiple times and I will be returning again!
moodylenses 回复2026-06-16
Dear IMJ, it means a lot to hear that you've consistently had positive experiences with both our lenses and our support team; thank you so much! We truly appreciate your continued trust in Moody and look forward to serving you again on your next order💚
Everything looked great and I liked it all, but I still haven’t received my order. It has been more than a week and it still hasn’t arrived.
moodylenses 回复2026-07-20
Sara, thank you for your review. International shipping can sometimes take a little longer than expected. Please contact us on WhatsApp via our Contact Us page with your order number or email address, and we'll be happy to check your order status and assist you further :)
Yes thank su much i loved shopping moody contact glasses
moodylenses 回复2026-06-16
Hi Veronica, thank you for the lovely review! We're so happy to hear you enjoyed shopping with us, we really appreciate your support and hope to see you back again soon 💕
So this is me giving an updated review. When I first got my order I ran into an issue with not getting what I paid for and only receiving an empty box. I got frustrated with their delay in response but eventually they did reach back to me,and resolved the issue. I was given the contacts I paid for and I'm satisfied overall. I love the quality of the product I received. But I also think their customer service can use a bit more improvement when it comes to responding to concerns. Other than that great products!
moodylenses 回复2026-07-20
Hi MG, thank you for taking the time to update your review. We truly appreciate you giving us the opportunity to make things right. We're glad we were able to resolve the issue and that you're happy with the lenses you received. We also appreciate your honest feedback about our response time. We'll continue working to improve our customer service so we can provide a better experience in the future.
Thank you again for your patience and support :)
Honestly, I love Moody so much! The lenses are super comfortable and don’t hurt my eyes at all, and they’re so pretty. There are so many different color options and prescription ranges, which makes them versatile for everyone.
Most importantly, their customer service is amazing! I emailed support because I used Apple Pay for my transaction, but it didn’t go through since I was missing $0.01. Thankfully, Moody replied really quickly and helped me find a solution right away.
This is honestly such an amazing contact lens brand, and I’ll definitely continue purchasing from them. (Next time I probably won’t use Apple Pay though 😭) Thank you so much, Moody!
moodylenses 回复2026-06-16
Hi mochichan, reading this put a smile on our faces 😊 Thank you for taking the time to share such a thoughtful review. We're glad the team could help get everything sorted quickly. Thanks again for your support, it truly means a lot to us, and we can't wait to have you back for your next pair. 💕
Well I got a little manifacturing issue with 1 out 4 lenses, the lense didn't "lock". Moody were very helpfull and happy to replace my lense free of charge. Great product, great service
moodylenses 回复2026-06-16
Hi Dym, thanks for giving us the chance to make it right. Manufacturing issues are rare, but we're glad the replacement reached you smoothly and that the team was able to help quickly. Really appreciate the kind words and your support. 😊
Very comfortable! Color was spot on! Delivery was faster than other international contact brands I’ve used in the past. Can’t wait to wear during summer festivals and concerts! Will order again!
moodylenses 回复2026-07-20
Hi Erikka, thank you for your wonderful review! We're so happy to hear the lenses were comfortable, the color matched your expectations, and your order arrived even faster than other international brands you've tried. We hope your lenses make all your summer festivals and concerts even more memorable. We can't wait to have you back for your next order ☀️
This is my second time buying from this site. So far I haven't had any issues. The lenses aren't damaged, the package itself isn't damaged. And it's really easy to keep up with the status of my package, which it also came earlier than estimated. But regardless I respect the estimated time. I'm just really happy it came sooner all in one piece :)
moodylenses 回复2026-07-20
Yeontan, thank you for coming back for a second order! It means so much to know you've had another smooth experience with us. We're especially happy to hear your package arrived safely and even earlier than expected. Thank you for your continued support, and we look forward to your next order 🤍
Evelio, thank you for taking the time to leave us a review^^ We're so glad your experience was easy and efficient from start to finish. We truly appreciate your support and hope to see you back again soon.
I really had a great experience with this company!
Their customer service is on the highest level, even though it was my mistake when I ordered my contacts without prescription they replaced them for me with no cost immediately. It was super easy to contact them, they are super fast and responsive!
As for the quality of product, I love them so much, after my fav brand discontinued prescription colored contacts that I always buying I was struggling to find a good contacts, I got a pair to try, and was extremely surprised when received 5 pairs for the same price which I absolutely love.
The material is soft and easy to wear.
The only comment is they are not 100% natural look as I used to have before my fav brand discontinued them, but I still love this contacts and will continue to buy them.
Highly recommend to try!
moodylenses 回复2026-07-20
Thank you for taking the time to share such a thoughtful review, Ronnie. We're so glad our team could help resolve your prescription mix-up and that you've been enjoying the comfort and quality of our lenses. We also really appreciate your honest feedback about the look of the lenses. Every eye is unique, and factors like eye color, lighting, and facial features can affect how a lens appears. Thank you for giving Moody a chance and for continuing to choose us. Your support truly means a lot🫶
I literally LOVEEEEEE these lenses. They feel so comfortable and look amazingg!!
moodylenses 回复2026-07-20
We LOVE hearing this, Giuliana 🥹 We're so happy to know the lenses are both incredibly comfortable and give you a look you love. Thank you for your amazing review and support. We can't wait to have you back for your next pair💖
Obsessed! I ordered the amber contacts with international shipping to sydney and it came within 5-7 business days and didn't cause any sort of irritation.
moodylenses 回复2026-07-20
Jonah, we're obsessed that you're obsessed! 🤭 We're so happy to hear your Amber lenses arrived quickly in Sydney and stayed comfortable. We truly appreciate your support and hope you continue loving your Moody lenses✨
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