MoonBrew

Hello Kathleen, Thank you so much for your kind words! 😊 We're thrilled to hear you're loving the Gummies and that you've had a great experience with our service. Your support truly means a lot to us. If you ever need anything, we're always happy to help. Have a wonderful da Warm Regards,

Edie, thank you for your feedback, and I'm truly sorry for the frustration and inconvenience you've experienced. We appreciate you taking the time to share your experience, as it helps us improve. Please email [email protected] with your MoonBrew account details, and our team will be happy to assist you and get this matter sorted out as quickly as possible.

Josephine, thank you for taking the time to share your feedback. I'm truly sorry this has been your experience. The fulfillment delays were caused by an unexpected packaging machine breakdown that temporarily put us behind, but I'm pleased to share that we're now caught up and back to our normal shipping schedule. I'd also like to better understand what happened with your specific shipment. Please email us at [email protected] with your order number so we can look into it and do our best to make things right.

Cystal, I'm truly sorry to hear about your experience and the frustration this has caused. This is not the level of service we strive to provide. Please email [email protected] with your order details so we can thoroughly review what happened with your account and work toward a resolution as quickly as possible. We sincerely appreciate your feedback and the opportunity to make this right.

Judi, I'm truly sorry to hear about your experience and understand how frustrating this must be. This is certainly not the experience we want for our customers. Please email [email protected] with your order details, and our team will review your account, assist with your return, and make sure this matter is resolved as quickly as possible.

Tiko, we're truly sorry to hear about your experience and understand how frustrating this must have been. We'd really appreciate the opportunity to make this right. Please email [email protected] with your order details, and our team will look into your case and work to get this resolved as quickly as possible. Thank you for bringing this to our attention.

Hi, thank you for flagging both of these. A month's wait is unacceptable, and packaging that arrives smelling off is something we'd rather look into directly than guess at here. The delay was on us: a packaging machine went down and created a backlog, which is resolved now. We'd still like to understand what happened with your specific shipment, just email [email protected] with your order number and we'll take a look.

Katie, I'm sorry. This isn't the experience we want anyone to have, and the way your refund request was handled wasn't right. A breakdown in one of our packaging machines earlier this year created a real backlog, and we should have been more upfront about it on the site. We're caught up now and shipping on schedule, but that doesn't undo what happened with your order or the mix-up where the frother went out instead of your gummies. Please email us at [email protected] with your order number, we want to get your refund sorted properly, not leave you with an accessory you didn't ask for.

Jane, I understand why this felt like a scam, and I want to be straight about what actually happened. A packaging machine breakdown put us behind on fulfillment for several weeks, and our site's inventory status wasn't updating accurately during that stretch, that's a real gap on our end, not an excuse. We're back to shipping subscriptions on schedule now, but charging you for an order that hadn't shipped is a fair thing to be upset about. Please email [email protected] with your order details so we can sort out that charge directly.

Greg, a discount doesn't mean much if the order never shows up, and you're right to call that out. The root cause was a packaging machine going down, which backed up subscription orders. That's resolved now and we're shipping on time again, but two months of silence on your order is a failure on our end that a discount code doesn't fix. Please reach out to [email protected] directly with your order number so we can actually get you an answer and get this resolved.

Pam, taking payment without shipping the product, then only partially refunding it, isn't something I can defend. The delay itself came from a packaging machine breakdown that put us behind on fulfillment; we're caught up and shipping on schedule now, but that doesn't address the refund you're still owed. I'd rather make this right directly than have you need to go through the FTC to get it. Please email [email protected] with your order number and a reference to this review, we'll take another look at the refund.

Deborah, I'm truly sorry for the frustration this has caused. I want to be transparent about what happened: a packaging machine breakdown significantly delayed our fulfillment for several weeks, and our website's inventory status wasn't updating accurately during that time. That's a gap on our end, not an excuse. Please email [email protected] with your order details so we can review everything and make this right for you as quickly as possible.

Christopher, I'm truly sorry for your experience, and I appreciate you sharing it. I want to be straightforward about what happened. A packaging machine breakdown delayed our fulfillment for several weeks, and our website's inventory status wasn't updating accurately during that time. That's a real failure on our end, not an excuse. We're now back to shipping subscriptions on schedule, but being charged for an order that hadn't shipped is completely understandable to be upset about. Please email [email protected] with your order details so we can review your case and make this right.

Mike, thank you for your honest feedback. We want to be transparent about what happened. A packaging machine breakdown put us behind on fulfillment for several weeks, and our website's inventory status wasn't updating accurately during that time. That's a real failure on our part. We're also truly sorry for the slow, unhelpful customer service you experienced. We're now back to shipping orders on schedule. Please email [email protected] with your order number so we can personally look into your account, provide a clear update, and get this resolved.

Hi, we're sorry for the frustration this has caused. We understand why this felt like a scam, and we want to be transparent about what happened. A packaging machine breakdown caused significant fulfillment delays, and during that time our inventory status wasn't updating accurately. That's a failure on our part, not an excuse. While we're now shipping subscriptions on schedule, being charged for orders you hadn't received, the difficulty you experienced trying to cancel your subscription and the inconvenience of having to replace your payment card is understandably upsetting. Please email [email protected] with your order details, and we'll personally review your account, resolve the billing issue, and make this right.