MoonBrew (moonbrew.co) has a 2.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 53% of reviews are 1 star, a relatively high share; The business has replied to 29% of negative reviews. Last updated 2026-08-10.
Love their gummies! Their service is superb!
Hello Kathleen, Thank you so much for your kind words! 😊 We're thrilled to hear you're loving the Gummies and that you've had a great experience with our service. Your support truly means a lot to us. If you ever need anything, we're always happy to help. Have a wonderful da Warm Regards,
While the product is good, they make it VERY difficult and confusing to cancel subscriptions. 5+ steps, small print. Pretty shameful. And they make it difficult to review. And they try to upsell all the way through the experience. Doesn't make you trust the brand
Edie, thank you for your feedback, and I'm truly sorry for the frustration and inconvenience you've experienced. We appreciate you taking the time to share your experience, as it helps us improve. Please email [email protected] with your MoonBrew account details, and our team will be happy to assist you and get this matter sorted out as quickly as possible.
Great product but horrible delivery time of 4-8 weeks! The shipping is so poor that it makes the product ineffective. There is always a gap in supply. Not to mention that the “month” supply only contains 25 packets….surely they know that every month has 28-31 days?! Unfortunately, I have recommended this product to friends that have subscribed and now they are disappointed as well. Moonbrew: Make improvements before you continue to promote your product…I’m curious if new subscribers get their delivery right away…on the first delivery?! They are definitely quick to take your money!
Josephine, thank you for taking the time to share your feedback. I'm truly sorry this has been your experience. The fulfillment delays were caused by an unexpected packaging machine breakdown that temporarily put us behind, but I'm pleased to share that we're now caught up and back to our normal shipping schedule. I'd also like to better understand what happened with your specific shipment. Please email us at [email protected] with your order number so we can look into it and do our best to make things right.
⭐☆☆☆☆ (1 Star) I am giving MoonBrew one star because I never agreed to or signed up for a subscription. I intentionally purchased a one-time order so I could try the product before deciding whether to buy it again. The product itself did not work as advertised. It may have helped me relax a little, but it definitely did not help me fall asleep the way their advertisements and commercials suggest. What was most frustrating was the customer service. When I noticed another charge, I contacted the company and even sent them a screenshot from my account showing that my profile clearly stated “No Subscription.” Despite providing proof that I was not enrolled in any subscription, I never received a response. I waited a full week, but they never replied, explained the charge, or issued a refund. I ultimately had to cancel my bank card and dispute the transaction through my bank to prevent any future unauthorized charges. Based on my experience, I cannot recommend this company. If you decide to order, be very cautious about unexpected recurring charges.
Cystal, I'm truly sorry to hear about your experience and the frustration this has caused. This is not the level of service we strive to provide. Please email [email protected] with your order details so we can thoroughly review what happened with your account and work toward a resolution as quickly as possible. We sincerely appreciate your feedback and the opportunity to make this right.
This is a wonderful product for a great bedtime ritual. The cocoa is rich and delicious, with no residual taste. It’s a luxurious way to prep for an excellent night sleep..which thanks to Moonbrew, I sleep the whole night.
I like ur bacon rap pepper and cheese. But the burger Sucks 3.5. That’s a bad rating for health reason
I Canceled my Automatic deliveries on May 23, 2026 and yet you sent me another order in June and another July 23rd. Enough is enough. I think this is a scam company and I want to be able to promptly return the last order and be unsubscribed or I will call my bank and have my payment canceled.
Judi, I'm truly sorry to hear about your experience and understand how frustrating this must be. This is certainly not the experience we want for our customers. Please email [email protected] with your order details, and our team will review your account, assist with your return, and make sure this matter is resolved as quickly as possible.
It didn’t work for me. After I canceled my subscription, I was still sent product and the company refused to allow me to return it.
Tiko, we're truly sorry to hear about your experience and understand how frustrating this must have been. We'd really appreciate the opportunity to make this right. Please email [email protected] with your order details, and our team will look into your case and work to get this resolved as quickly as possible. Thank you for bringing this to our attention.
Delicious and helpful. Decided to do a subscription to receive it regularly
It took over a month to receive and the package it came in smelled like weed.
Hi, thank you for flagging both of these. A month's wait is unacceptable, and packaging that arrives smelling off is something we'd rather look into directly than guess at here. The delay was on us: a packaging machine went down and created a backlog, which is resolved now. We'd still like to understand what happened with your specific shipment, just email [email protected] with your order number and we'll take a look.
Bought them and received the gummies almost immediately. LOVED them. I was sleeping better and losing weight quicker. Went to buy in May just before Memorial day and after 2 weeks of nothing I emailed them and had to continue to do so to finally get my product. They claim it's due to the popularity, but haven't put a label on their website warning you that the "Fast Free Shipping" they offer is not accurate. I figured I'd give them another chance if it is truly due to popularity and ordered while I still had the gummies so I would have more for when I ran out. I ordered on 6/23/26 and still nothing to this day. I've emailed them and asked for a refund and they refuse. After complaining to them and asking for a refund amazingly part of my order shipped.... the free frother they gave me.... nothing I actually ordered. Since that is on it's way they said they can no longer refund my order as part of it has shipped... Save your money and don't buy. While i got my first order they fail to deliver as promise.
Katie, I'm sorry. This isn't the experience we want anyone to have, and the way your refund request was handled wasn't right. A breakdown in one of our packaging machines earlier this year created a real backlog, and we should have been more upfront about it on the site. We're caught up now and shipping on schedule, but that doesn't undo what happened with your order or the mix-up where the frother went out instead of your gummies. Please email us at [email protected] with your order number, we want to get your refund sorted properly, not leave you with an accessory you didn't ask for.
My gummies finally arrived. I appreciate that they had production issues. In the future, if it happens again, I'd recommend much more communication about the issues. Waiting 6 weeks is a lot. I love the product, so I will order again.
Scam company. I set up a subscription and my last month was 3 weeks late and this month it’s already been 3 weeks without a shipping notification. They state they are out of stock but the website shows in stock. Still charged my in my renewal date when they had no intention of fulfilling my order. Do not recommend.
Jane, I understand why this felt like a scam, and I want to be straight about what actually happened. A packaging machine breakdown put us behind on fulfillment for several weeks, and our site's inventory status wasn't updating accurately during that stretch, that's a real gap on our end, not an excuse. We're back to shipping subscriptions on schedule now, but charging you for an order that hadn't shipped is a fair thing to be upset about. Please email [email protected] with your order details so we can sort out that charge directly.
MoonBrew promises delivery but fails! In enrolled in their monthly subscription and 2 months later, still haven't received, yet the continue to widely advertise discounts and such. Yes, they gave me a discount after my initial inquiry, but did they deliver? NO! Did they give me any update on my order? NO! Have I received the order they charged me for? NO! I would have to regrettably identify this company as unscrupulous and untrustworthy. Please, anyone who purchases this product, do it with caution, as they DO NOT honor their commitment to fulfillment.
Greg, a discount doesn't mean much if the order never shows up, and you're right to call that out. The root cause was a packaging machine going down, which backed up subscription orders. That's resolved now and we're shipping on time again, but two months of silence on your order is a failure on our end that a discount code doesn't fix. Please reach out to [email protected] directly with your order number so we can actually get you an answer and get this resolved.
The gummies are great. The problem is they take my money and no product is shipped. Customer service is slow as well and their responses make you feel like you get the run around. I need my money refunded so I can move on. Update: they refunded 30% of what I paid them. I am filing a complaint with the FTC as this is unethical business practice. I would not buy from this company.2nd Update: they made good on everything. Changing my review
Pam, taking payment without shipping the product, then only partially refunding it, isn't something I can defend. The delay itself came from a packaging machine breakdown that put us behind on fulfillment; we're caught up and shipping on schedule now, but that doesn't address the refund you're still owed. I'd rather make this right directly than have you need to go through the FTC to get it. Please email [email protected] with your order number and a reference to this review, we'll take another look at the refund.
While the product is great, good luck on ever getting it. They charge you for your monthly subscription for the gummies and then can take up to 2 months to actually ship them. 25 individual packages in a bag, in this last shipment the 25 bags didn't even have the full dose of 4 gummies. So it doesn't even cover you for a month. They're trying to bill me for July when I haven't even received June Shipment. They tell you it's important to stay consistent but you run out in 25 days and they never send you your next order in time. I've cancelled my subscription.
Deborah, I'm truly sorry for the frustration this has caused. I want to be transparent about what happened: a packaging machine breakdown significantly delayed our fulfillment for several weeks, and our website's inventory status wasn't updating accurately during that time. That's a gap on our end, not an excuse. Please email [email protected] with your order details so we can review everything and make this right for you as quickly as possible.
Effective, tasty and almost addictive, I would say. I get great restful sleeps and feel great in the mornings. The only downside is it took a long time to deliver my 2nd bag. My solution… order as much as you can guys. lol! That is what I am doing right now!!!
First let me say two months ago my review would have been 5 stars. Today I am done with moonbrew. My last two orders have been delayed with the last order for the sleep gummies being delayed a MONTH for a product that has 24 servings per package. I love the product but when they can’t provide it but still sell it in their website right now that is shady as heck.
Christopher, I'm truly sorry for your experience, and I appreciate you sharing it. I want to be straightforward about what happened. A packaging machine breakdown delayed our fulfillment for several weeks, and our website's inventory status wasn't updating accurately during that time. That's a real failure on our end, not an excuse. We're now back to shipping subscriptions on schedule, but being charged for an order that hadn't shipped is completely understandable to be upset about. Please email [email protected] with your order details so we can review your case and make this right.
BLUF: Great product, horrible company. I tried the gummies and they were great, they truly helped me sleep, however it took over 3 weeks from my order date to even ship. Customer service was slow and unresponsive and provided generic "we're sorry, its frustrating" emails. Meanwhile they were advertising like crazy on social media for more deals and sales. I decided to try a subscription in hopes it prevent this issue. Well its been over a month since I signed up for the subscription, the first bag hasn't even been fulfilled, I'm 3 days past when my second order should have shipped and nothing. Just continued "we're sorry" emails. I finally had to find another product to try. Its so frustrating because the gummies were great but this disaster of running out with no replacement in sight was too much.
Mike, thank you for your honest feedback. We want to be transparent about what happened. A packaging machine breakdown put us behind on fulfillment for several weeks, and our website's inventory status wasn't updating accurately during that time. That's a real failure on our part. We're also truly sorry for the slow, unhelpful customer service you experienced. We're now back to shipping orders on schedule. Please email [email protected] with your order number so we can personally look into your account, provide a clear update, and get this resolved.
This company fulfilled one order- suggested the subscription- I signed up- and since then- over three months I have never received my "monthly" order but have been charged $60.00 every month for three months. And still- no gummies have ever been delivered. I asked to cancel my subscription. And I was emailed that "that isn't possible, but my complaint has been sent to the highest level to be addressed." Thanks but no thanks. I've now had to cancel my card that was used for payment, and order new cards from the bank- a headache as most know. THIS IS A SCAM. Buyer beware.
Hi, we're sorry for the frustration this has caused. We understand why this felt like a scam, and we want to be transparent about what happened. A packaging machine breakdown caused significant fulfillment delays, and during that time our inventory status wasn't updating accurately. That's a failure on our part, not an excuse. While we're now shipping subscriptions on schedule, being charged for orders you hadn't received, the difficulty you experienced trying to cancel your subscription and the inconvenience of having to replace your payment card is understandably upsetting. Please email [email protected] with your order details, and we'll personally review your account, resolve the billing issue, and make this right.
102 reviews matching