MoonBrew (moonbrew.co) has a 2.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 53% of reviews are 1 star, a relatively high share; The business has replied to 29% of negative reviews. Last updated 2026-08-10.
I ordered my gummies the first week of June. They just arrived this week. I opened a pack and saw something that looks like worms on each gummy. Customer service keeps skirting the issue of the worms and keeps apologizing for the delay in arrival.
Reply from MoonBrew2026-07-28
Crystal, thank you for sharing your experience. I want to be straightforward about what actually happened. A packaging machine breakdown put us behind on fulfillment for several weeks, and our site's inventory status wasn't updating accurately during that time. That's a real gap on our end, not an excuse and I'm very sorry for both the shipping delay and the customer service experience you received. I'm also concerned about what you described seeing on the gummies, and I'm sorry that your questions weren't addressed directly. Please reach out to [email protected] with your order number and we'll investigate this immediately, provide you with a clear answer, and make this right.
I placed 3 orders more than a month ago that I still have not received. When I reached out to ask about the status I received an AI response that advised that a human would follow up. I have not been contacted by anyone and am still waiting on my orders. The product was good but the customer service is terrible.
I ordered the Gummies and the hot chocolate back in June on June 26 and it’s July 18 and I still haven’t received it. I have a three month subscription and was taking it every night and now I have been without which is sort of annoying.
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Samuel Neher · 2 reviews · Experienced 2026-07-03 ·
★★★★★
Horrible shipping and response.
Horrible customer service!! Takes a month to get product. Sent many emails and no responses. Would not recommend this product! Excuse after excuse!
Reply from MoonBrew2026-07-28
Samuel, we're sorry for your experience. A one-month wait and lack of communication are unacceptable, and we understand your frustration. A packaging machine breakdown caused significant fulfillment delays, and our inventory status wasn't updating accurately during that time. While we've resolved those issues and are now shipping on schedule, that doesn't change your experience. Please email us at [email protected] with your order number so we can make this right.
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Kent Fyfe · 1 review · Experienced 2026-07-14 ·
★★★★★
Quick to take your money, but can't ship product.
First order of gummies took over 3 weeks after blowing by the estimated delivery dates (in the end they finally wised up and just pulled the date). I should have learned my lesson, but decided to give them another shot with a refill order. Got an email saying they have "packaging problems" and would take 2-3 weeks and would notify me when shipping. That was over 3 weeks ago now and nada.
Reply from MoonBrew2026-07-28
Kent, I'm truly sorry to hear about your experience, and I completely understand your frustration. The delay was caused by a packaging machine breakdown that put us behind on fulfillment. We're now caught up and shipping on schedule, but that doesn't undo the inconvenience you experienced. Please email [email protected] with your order details so we can assist you and get this resolved as quickly as possible.
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TENA CADUTO · 5 reviews · Experienced 2026-06-02 ·
★★★★★
Do not fall for all their advertising. They suck.
I agree, wholeheartedly with the most recent reviews as of June and July 2026. I am so glad I read them because at least puts me at ease a little bit. I too ordered twice and I received my delivery . Then for some reason I got an email that said my automatic shipment was being prepared. I never signed up for automation. But I was going to order it anyway so I said fine. This was around June 2. I have yet to receive my delivery and it is July 15. My question is how am I gonna get my money back?
Reply from MoonBrew2026-07-28
Tena, I'm very sorry to hear about your experience. I want to be transparent about what happened: a packaging machine breakdown caused significant fulfillment delays, and our inventory status wasn't updating accurately during that time. That's a gap on our end, not an excuse. We're now back to shipping orders on schedule. Please email [email protected] with your order details so we can look into your order, assist with a resolution, and discuss any refund options as quickly as possible.
J
Jenn Meyer · 1 review · Experienced 2026-07-15 ·
★★★★★
The product does work but trying to…
The product does work but trying to actually get the product on a regular basis isn't worth the hassle. I had been offered different items to hold me over til my gummies were back in stock but then never sent them. Had to start all over again, when it happened again, the attitude was extremely arrogant basically saying they are so popular they didn't care if I was out and to cancel but they wouldn't do anything to help me out. Good product, bad customer service.
Reply from MoonBrew2026-07-28
Jenn, I'm truly sorry to hear about your experience. While I'm glad the product worked for you, I completely understand how frustrating the delays and inconsistent support must have been. The order delays were caused by a packaging machine breakdown that put us behind on fulfillment. We're now caught up and shipping on schedule, but that doesn't make up for the inconvenience or the experience you had. Please email [email protected] with your order details so we can assist you and get this sorted out as quickly as possible.
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krista stratton · 1 review · Experienced 2026-07-15 ·
★★★★★
My monthly subscription order was…
My monthly subscription order was placed on June 10th and I have yet to receive it. I have emailed 3 times and still haven’t received an update. Super frustrated at this point.
Reply from MoonBrew2026-07-28
Krista, we're very sorry to hear about your experience and understand your frustration. We want to be transparent about what happened: a packaging machine breakdown caused significant fulfillment delays, and our inventory status wasn't updating accurately during that time. We're now back to shipping orders on schedule. Please email [email protected] with your order details so we can look into this for you and get it resolved as quickly as possible.
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Eun Thigpen · 1 review · Experienced 2026-07-16 ·
★★★★★
I ordered my items with Moonbrew back…
I ordered my items with Moonbrew back on June 3 and it’s July 16 and I have yet to receive my order. They promised to give me a 15% back after they already charged me and they have yet to give that to me and it’s been over 7 days. Now I want all my money back and they have yet to respond to my request and that was 4 days ago. I don’t understand why they would charge you right when you purchase instead of charging you when the order ships like everyone else. I can’t get my money back and they have yet to ship my order. I’m very upset and don’t know what to do but to report them to the Better Business Bureau.
If they would be consistent with shipping and responsive with their emails they would be 5 stars. The benefits of the gummies are great but since my first order I’ve had to follow up multiple times for updates on shipping. I subscribed to get them monthly and now my I’ve been waiting on my second order for a month now. My emails have been ignored, only after following up 5 times did I get a response and they randomly refunded $8.50 for the delay and then decided to cancel my next order as a courtesy for the delay but that doesn’t do anything but make me wait longer for the next month. I also didn’t give them permission to cancel anything on my behalf. First excuse was because of the demand verse the supply, second excuse was that a machine was down slowing down production. Neither of those are the customers problem, and the solutions aren’t good enough since people like me rely on the benefits. It’s also unfortunate that I have to chase them down for them to explain when their website states that they have 5 day shipping, which is false advertising. If the gummies didn’t work they would get 0 stars. But based on the reviews it looks like they’re rapidly losing clients and trust since I will now have to find a more reliable brand.
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Dale · 1 review · Experienced 2026-06-06 ·
★★★★★
No response from anyone even the Ai…
No response from anyone even the Ai version. Radio silence!! Web site has even been taken down to where you can’t trace/track your 3 month delayed order!! What a F’ing Debacle!! BBB and FTC need to step in and stop this madness!!!
Reply from MoonBrew2026-07-28
Dale, I'm truly sorry for the frustration and disappointment you've experienced. The delay was caused by a packaging machine breakdown that put us behind on fulfillment. We're now caught up and shipping on schedule, but that doesn't undo the inconvenience you went through. I'd much rather make this right directly than have you feel you need to involve the FTC or BBB. Please email [email protected] with your order number and we'll personally take a look at your order and get this resolved as quickly as possible.
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Allison · 1 review · Experienced 2026-05-21 ·
★★★★★
This product is a waste of money
This product is a waste of money. You can take supplements to get better results. The customer service is terrible too. They have hidden fees when you return an item, they don’t disclose this on their website.
They keep sending me products & pretending they don’t have my information. I’ve sent several emails from the email they have on file & they have played dumb. NEVER ORDER from this place unless you want a battle on your hands.
Reply from MoonBrew2026-07-28
Regan, I'm very sorry to hear about your experience, and I understand how frustrating this must have been. This is not the experience we want anyone to have. Please email [email protected] with your order details so we can personally review your account and get this resolved as quickly as possible.
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Vivi Solei · 1 review · Experienced 2026-07-15 ·
★★★★★
Not worth it, don’t believe the hype
The taste is decent and it works ok but they never ship the gummies on time and it’s always some lame excuse. And it’s not a few days late, it’s weeks and meanwhile they are pushing nonstop ads trying to get more people to buy a product they never intend to fulfill on time. The process to unsubscribe is unnecessarily long and could be very confusing.
J
James Gallagher · 1 review · Experienced 2026-07-14 ·
★★★★★
I placed my order on June 11 Still No Tracking Info
I placed my order on June 11, 2026, and still do not have any tracking information. The order still has not shipped. I have reached out several times requesting for the order to be canceled and I be reimbursed for my purchase. I have received 0 response and have no information on my order.
J
Joe Lograsso · 7 reviews · Experienced 2026-07-13 ·
★★★★★
Love the product but since May shipping…
Love the product but since May shipping has been horrible. I signed up for monthly refills but have only received on shipment in 3+ months. Such a disappointment 😔
Reply from MoonBrew2026-07-28
Vivi, I'm truly sorry to hear about your experience and understand your frustration. The order delays were caused by a packaging machine breakdown that put us behind on fulfillment. We're now caught up and shipping on schedule, but that doesn't undo the inconvenience or the communication issues you experienced. We take your feedback seriously and would appreciate the opportunity to make things right. Please email [email protected] with your order details so we can review your case and get the matter sorted out as quickly as possible.
M
Matchless Gifts, Inc. · 4 reviews · Experienced 2026-07-13 ·
★★★★★
Can't get Moon Brew Extra Strength
We really liked Moon Brew Extra Strength, however, they stopped listing it on their site and no one else that sells it has it either. You can get every flavor of Moon Brew under the sun now, except the only formula that works - Extra Strength. We bought Caramel Chocolate flavored and Sleep Drink Mix, but something has changed in the formula. Neither is effective as a sleep aid. We aren't getting to sleep. Tastes good. That's all you get.
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Dennis O'Brien · 1 review · Experienced 2026-07-11 ·
★★★★★
Do not buy from this company
Do not buy from this company. It is a ripoff! I ordered from them, and after a month of excuses that, because of demand, they were on backorder, they gave me an option to wait longer or get a refund. Of course, I chose the refund only to find out it was a partial refund, so out of a 135-dollar order, they refunded 26.80, and then out of the kindness of their heart, refunded another 10 dollars. Thanks for nothing, considering it was your fault I never received my order. I'm sure they know most people won't sue them for 100 dollars. I would be surprised if anyone receives their orders. BIG RIPOFF! Do not order from this scam company.
I love these gummies but can’t get them in my hands. It’s hard to pay for things you never received!
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Mark O’Brien · 1 review · Experienced 2026-06-11 ·
★★★★★
Not have ai do your dirty work going on…
Not have ai do your dirty work going on 7 weeks without my order would appreciate your company doing the right thing almost two mouths being a pre pay customer and your automated message say you should be getting what I'm saying not tru is really put a bad taist in my feelings for sale customers probably not just me your company just took more money for more products not receiving
