This was a great product but they…
This was a great product but they stopped sending . Was billed for 2 months I did not receive. Will not respond on their website. Do not order. You won't get the product. Seems like a scam
About MoonBrew
Data updated- Website
- moonbrew.co
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 29% (22/75)
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Is MoonBrew legit?
MoonBrew (moonbrew.co) has a 2.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 53% of reviews are 1 star, a relatively high share; The business has replied to 29% of negative reviews. Last updated 2026-08-10.
What people say
I’m still waiting on an order from June…
I’m still waiting on an order from June 16th. They take your money, don’t deliver the product and don’t communicate about it. This is the 2nd time in 2 orders. I also received no discounts or anything even though they still haven’t delivered the order. I like the product but the service has been down right awful.
We love it
We love it! It’s been a great addition for our sleep routine.
Waiting on gummies order from jun6
Waiting on gummies order from jun6. Been using red wht and blue drink mix! Not for me. Don’t like the mouth feel and drinking an hour or 2 before bed doesn’t feel right!
Refund of less than half of charge due to non shipment of the gummies I…
Due to non shipment of the gummies I asked for a refund for the original order on May 31 and the subscription order they billed me for in July. I got a refund email today for $16.52 of the $47.18 I was bille. This company had very poor customer business practices at best and is fraudulent at worst
I want to give 5 stars, BUT.....
I love these gummies and they work well. However, their product fulfillment is horrible. I am a subscriber waiting on my 2nd delivery for over a month now! I recommended the product to others and they ordered and have not received their product either. I also was offered the $5 off, but honestly I would just like to receive what I ordered. If they are out of stock on the product, then quit advertising on social media until the stock is replenished to at least take care of existing customers.
I still haven't received the Moonbrew I…
I still haven't received the Moonbrew I ordered June 13th. It's the 4th of July now and I have been out for almost three weeks, so no sleep for me. I like the way both the drink and the gummies help me sleep, but I'm honestly reconsidering having a subscription
If it was possible to leave zero stars…
If it was possible to leave zero stars I would have. None of my orders have shipped even though I was told weeks ago that they were about to ship. I wouldn’t recommend anyone order from your company. I love the product and I will probably never order again. Order elsewhere…
It helps me to simmer down
It helps me to simmer down, get tired, and fall asleep much easier! The chocolate coconut powder is very tasty and I enjoy using the free frothier that comes with it on the first purchase to mix it really well!
Product Review
It helps me/us fall asleep quickly, but it does not keep us asleep long enough. We are ususally waking up around 2 or 3am, and have a tough time getting back to sleep. And it's so expensive for not accomplishing what we wanted it to do for us. We do love the taste, but sometimes the packages do not contain four gummies.
Great Product
The customer Service is excellent. They were able to temporarily change my delivery address t my vacation address so I do not risk running out.The product, gummies are helping me sleep better than anything in past years. No more melatonin, sleeping pills either.
NIGHTMARE CUSTOMER SERVICE
NIGHTMARE CUSTOMER SERVICE. Never update order status, item NEVER shipped, requested refunded and given $8.48 for a credit….. nowhere near the price paid. Clear request for refund to original payment. NEVER ACKNOWLEDGED. Having to dispute with credit card company and will also file with BBB. Horrible experience and worst template communication responses that genuinely are not addressing the concerns. DO NOT RECOMMEND.
Shipping is horrible
Shipping is horrible! Gummies are backorded and it’s been weeks with no delivery. Customer service won’t answer my emails.
Soft gummy texture
My first order was amazing, good flavor and texture, helped me sleep. My most recent order though has a different texture is too soft and the flavor isn’t as good as previous. I think you should go back to the old recipe for the gummies.
AI doesn't cut it when you have a problem
Ordered the product and they charged my account right away. Have emailed as order hadn't shipped. AI responded saying it usually ships in 1-2 days. It didn't. I emailed again asking for a live person. Said they would get back to me in 24 hrs. Nope. It's been EIGHT days now without response and I've started a dispute of the charge with my credit card company. This is NO way to do business. When you have a concern and you can't reach a live person it's unacceptable.
Charged for orders I never got.
I have been charged 5 times for my gummies and have only received 2 of the orders. 1 should still be on the way but I haven’t gotten it yet. Tried to email customer service about getting a refund on the other 2 orders and no response. Going to have to cancel my subscription, which is a shame because I actually did like the gummies!
After a month have still not received…
After a month have still not received product. Got placating messages in messenger but no product after 6 days they have been “actively working on my order”.
The product is tasty may or may not…
The product is tasty may or may not help me sleep, I'm probably not consistent enough in my use. I have been very unhappy eith the customer service. I placed an order and agreed to autoship. I then cancelled autoship because it was summer and who drinks hot cocoa at bedtime when its 90 degrees outside. I placed a second order and got 2 flavors did not sign up for autoship and was shipped 2 more. OK I bit the bullet and kept it. I have since received 2 more monthly shipments but each have only been 1 canister, I have tried to return them they want me to pay shipping are claiming I did not cancel autoship. If I did not cancel autoship then why am I only getting 1 canister at a time and not 2 as per my order. Package has never been opened I'm returning them and disputing the charges.
Great product but inconsistent supply
Great product but inconsistent supply. Been waiting over a month for my subscription refill. Need to do better with supplying subscribers! This is the second time this has happened.....
Good Gummies, Horrible Business to Work With
I love the gummies, however supply and the MoonBrew Customer Service is severely lacking. Everyone is AI generated, which is cold and when something is wrong you do not feel heard as a customer. I got my initial three month supply, and I decided to order another three months worth on May 30th. The company immediately deducted the cost from my account, yet I am still without a product or any sense of when it will be fulfilled. The website chat bot is less than helpful. Their emails are comically bad, with ZERO help. They have all out stopped responding to my email requests. This feels like a huge scheme where they are moving the money without fulfilling orders to customers. It is a shame, as they have a good product, but their customer relations are abhorrent.