I STILL DONT HAVE MY PRODUCT
I STILL DONT HAVE MY PRODUCT. Sent multiple emails and get responses the do not say when my product will arrive
About MoonBrew
Data updated- Website
- moonbrew.co
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 29% (22/75)
Do you own MoonBrew? Claim this profile for free and start replying to reviews.
Is MoonBrew legit?
MoonBrew (moonbrew.co) has a 2.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 53% of reviews are 1 star, a relatively high share; The business has replied to 29% of negative reviews. Last updated 2026-08-10.
What people say
Unacceptable Order Fulfillment
This is the second month in a row that my two separate subscription orders are delayed. I get generic AI responses to my emails which is 100% unacceptable. I am a repeat customer and the customer service I am receiving is pathetic. I’m really questioning the stability of this company. They can’t even fulfill monthly orders in a timely manner.
I really like the gummies
I really like the gummies. They work best for me. I fall asleep fast and stay asleep. I feel really well rested.
Love the product but have not received 2 bags
Love the product and it works amazingly! But I have already paid for 2 bags and still have not received anything! I had to stop the auto pay because I have not received any product.
So its warm and they took long time to…
So its warm and they took long time to come they melted there flat
I am beyond disappointed
I am beyond disappointed. The product is great. The Customer service is horrible. I ordered a 3 pack on June 12, 2026. It still has not shipped. I recieved an AI generated response to my email to the company. I ordered a single pack on June 24th and tracking shows it has gone from Colorado to Illinois to Georgia and still no arrival date. I love the product and have referred several people. Now I am just upset, I cannot get a straight answer as to where my 2 orders are.
Order delayed over a month, no cancellation allowed
I ordered MoonBrew gummies over a month ago and still have not received them. Customer support keeps sending the same vague backlog message with no clear ship date. I have repeatedly asked to cancel, but I’m told their system does not allow cancellations. Instead, they say I can return the product after it arrives, whenever that may be. That is not acceptable. If a company cannot ship an order after a month, it should allow the customer to cancel. I would not order from them again.
Don’t fulfill subscriptions and terrible customer service
This company doesn’t honor their subscriptions in a timely manner. Customer service is an AI bot that promises a response from a person, but there is no follow up. They don’t send your order on time and even when they do, the mailing service takes forever. Unfortunately, the product is good but you can’t trust you’ll have what you need consistently. .
I’m still waiting for my order
I’m still waiting for my order. When I use the chews I like them.
I very disappointed as I subscribed to…
I very disappointed as I subscribed to get the product monthly and I have been without for a full month with still no guarantee of getting it anytime soon. The whole point of subscription is for consistency! The gummies are terrific but there is no point if you can’t get them. They are advertising like crazy but can’t fulfill consistently. Very disappointed.
Still waiting on order and you are…
Still waiting on order and you are promoting more sales while your customers are waiting
I have both the hot chocolate and the…
I have both the hot chocolate and the gummies and use either one every night depending on what I feel like having.
I would not suggest buying these…
I would not suggest buying these directly through Moonbrew. Ordered the gummies but never received them. Can’t trust the USPS to get anything. Out $60!!!
Very upset
Very upset. I subscribed to the auto ship for my moon brew. I still have not gotten my order from May29th (yet they deducted the money from my bank) and they are trying to deduct my June order now.
Order delayed
Still waiting for my order since June 03 and you guys already charged me for that.
Waiting over a month for an order (I’m…
Waiting over a month for an order (I’m a repeat customer) we love your product quality and your CService is good. Just worried this will be an ongoing thing?
Waiting too long...
Honestly I love the product, but suddenly it is unavailable for shipping due to issues with reformulation and packaging... It's getting old. I order weeks ago and have gotten one email about it with a small discount. Keep your discount and give me a shipping date!!! Time to send out another mea culpa video... your going to wind up losing people over this.
No Reply
Made an order on June 2nd. Received a "Running Behind" e-mail on June 11th, 2–3-week delay. Reached out June 29th, no reply. Cancelled my script because I have not received my first order.
Ratings are dropping
The product is incredible. After my initial shipment there has only been 1 shipment I've received timely. Since then they have had their shortage. I've received emails apologizing and they reply to my emails, but the thing I don't understand is if there is a shortage, stop advertising and selling until you've fulfilled your backorders. How do I know these new orders aren't getting fulfilled before mine? They are not conducting business in a very smart way. I have had to seek products elsewhere. I like Plant People WonderSleep. You can get it on Amazon as well as on their website. Moonbrew better get their crap together cause it appears they have a lot of unhappy customers.
The shipping is completely unreliable…
The shipping is completely unreliable and unreasonable. I enjoy the product right now enough to put up with it. However, you really need to figure out a way to fix this.