Moonkie

Dear Customer, Thank you so much for sharing your feedback with us. We’re happy to hear that you love the product and that it will be a special gift for someone. We truly appreciate you sharing your thoughts about the personalization. Your feedback is very valuable to us, and we will carefully review this with our team to continue improving the customization experience and ensure it meets the expectations shown in our product images. Thank you again for choosing Moonkie and for helping us improve. Warm regards, Moonkie Customer Support Team

Dear customer, We’re very sorry to hear about your experience and sincerely apologize for any inconvenience caused. Our customer support team has already reached out to you via [email protected] to better understand the situation. We kindly ask you to check your inbox (including your spam folder) and get back to us at your earliest convenience so we can assist you promptly. Please rest assured that we will do our best to provide you with a satisfactory solution. Thank you for your patience. Best regards, Moonkie Customer Support Team

Dear Customer, Thank you so much for sharing your feedback! We’re delighted to hear that you recognize the value of our products. At Moonkie, we believe that high-quality baby essentials should be thoughtfully designed, safe, and accessible for families. We are committed to offering products that provide excellent quality at a fair price, so more parents can enjoy reliable and carefully crafted baby items without compromising on safety or design. We want to assure you that our products undergo strict quality control processes and have obtained certifications from recognized organizations, including FDA and CPSC, to ensure they meet safety standards and regulatory requirements such as CPC and CPSIA compliance. We have also obtained CE market qualification, allowing us to serve families across Europe. Our Research Center works closely with pediatricians, midwives, ergonomists, doulas, and parents. Through extensive testing and continuous improvements, we strive to create baby essentials that are safe, practical, and thoughtfully designed for everyday use. Thank you again for your support and for choosing Moonkie. Warm regards, Moonkie Customer Support Team

Dear Customer, Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with the quality of our products. We also truly appreciate you sharing your thoughts about the delivery time. We would like to clarify that Moonkie has warehouses located in North America, Europe, Asia, and the Middle East. When processing each order, we carefully select the most suitable shipping warehouse based on multiple factors, including the delivery address, real-time inventory availability, shipping distance, whether the order includes customization, and overall shipping efficiency. In some cases, orders may be shipped from a different warehouse to ensure the best possible fulfillment experience. We sincerely appreciate your understanding and support. Your feedback helps us continue improving both our products and services. Thank you again for choosing Moonkie. Warm regards, Moonkie Customer Support Team

Dear Customer, We’re sorry to hear that the delivery felt longer than expected and that the product appeared smaller than you anticipated. We reviewed the delivery timeline and confirmed that your order arrived within the estimated delivery timeframe provided at the time of purchase. However, we completely understand that you were hoping to receive it sooner, and we will continue working closely with our logistics partners to improve delivery speed and the overall shipping experience. Regarding the product size, the specific dimensions are provided on the product detail page. That said, we understand that product photos, viewing angles, and size references can sometimes create a different impression from seeing the item in person. We’re sorry that the actual size did not match your expectations, and we’ll continue reviewing how we present size information to make it clearer and more intuitive. Thank you for your feedback and understanding. It genuinely helps us improve both our products and service. Warm regards, Moonkie Customer Support Team