The dress is true to size. I was not sure if that was the case, so I ordered a larger size and now I must have it altered.
I received the package quite readily. It is well made but I did not expect the crinoline underneath, that was a very nice surprise.
I would order from them again. The dress is beautiful you can wear it on special occasions or church
I am glad I did not really listen to the naysayers.
Mooyius 回复2025-10-30
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
I had a great experience with my order. My dress was delivered on time, and was well above my expectations.
Mooyius 回复2025-10-30
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
If I could rate this company a negative I would. They are crooked!
I purchased a $150 jumpsuit in August and asked to replace it with a medium. They sent me the second one alright, but would not help me to send the first one back! So now I'm charged $300!
Then I tried on the second one and because their sizes are ludicrous it didn't fit. I purchased a small for 35" hips and the top I could get close to buttoning it. The medium was huge in the hips and the top STILL wouldn't close.
I've tried since then to return them and they would NOT allow the return! They never would answer me! Today they said sorry you're stuck with both as they don't do secondary after-sales service. ???!!!!???
I've been fighting with them and now they say sorry we aren't issuing your money back. THEY ARE HORRIBLE AND I WOULDNT USE THEM IF THEY PUT A GUN TO MY HEAD. BE CAREFUL! We are going to sue as we have an easy avenue to do so.
ORDER NO MY63544
Mooyius 回复2025-10-29
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
Do not do business with this company! Period.
No exceptions. They use shippers who are utterly incompetent. I went back and forth with the unmitigated idiots who were "attempting to deliver" the package. After confirming my physical address several times. they claimed they could not deliver because it is not a real address.
It is clearly a real address where I get, you know, mail and packages all the time.
Incidentally, the delivery company is called EcoScooting -- whatever the hell that means.
Mooyius is one of these weird internet companies that do not konw what they are doing and my bet is they will disappear soon.
DO NOT DO BUSINESS WITH THEM!
Mooyius 回复2025-10-27
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
im just so grateful for all the other reviews out there. the site - and some of the clothes are genuinely STUNNING. its easy to get drawn in - the moment you know its coming from China you know to back right off. it never ends well. the clothing never looks like the picture and you end up out of pocket bec returns are so difficult- so keep reviewing warriors and lets bury these scam sites!
Mooyius 回复2025-10-27
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
Mooyius Keri’s asking for the same thing and I keep responding - the product was 2 weeks late from my event. Also, without taking the dress out, the weight was very heavy, like a wedding dress and the hem and cuffs poorly sewn. They won’t send my the label to ship back at their expense. Now they say take down the post and we’ll send a credit. I tell them to credit my card and then I will and nothing. They play games. Very bad company. Bad faith. I’ve contacted my bank to investigate.
Mooyius 回复2025-10-27
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
It's a scam. I don't recommend it.
You're not gonna get anything; they charge you, and they don't respond to the emails.
Mooyius 回复2025-10-25
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
Order # MY87617 What went wrong, where do I start? 1. There is no clear information regarding the return and refund policy on your website or disclosure of where the company is based and where the products are shipped from. Other than you have to apply for a return.
The link you provide did not work. So you can't process a refund even if you wanted to. So I then sent an email to the support email and never received a response!!
I finally was able to send a chat message which was not completely responded to. Instead of providing me the return label and return information as I requested. I was met with a negotiator offering me only a 20% refund. Which I declined and again asked for the return information.
I ultimately requested the chat be escalated to a supervisor that was ignored along with my question regarding the return policy and if a garment tried on constituted being worn. I am still waiting for a response for my request for information regarding a refund. But after reading other reviewers comments on the return process, I can clearly see this is a company based in China that is scamming consumers here in the US.
Reply:
Mooyius needs to stop playing games you have already received mutiple emails you fully know what the issue was as indicated in my review.
Your company is unreputable and I does not offer a proper return and refund policy on your website which is required.
Figure out your customer service issues!! You have received emails and chats back and forth regarding this order and you are fully aware of what the issue was but to restate for the public.
The size did not fit. You were requested to cancel the other dress that was not yet shipped and you shipped it anyway.
You won't answer my questions regarding what the shipping costs were that you incurred. You won't answer the question whether a garment tried on is considered worn.
You just want to negotiate refunds and never actually returns. That is clear based on others reviews of your company.
If this is your practice and policy then you should state so on your website.
Mooyius 回复2025-10-25
We sincerely apologize for the unpleasant shopping experience. To resolve your issue as quickly as possible, please contact us via email to process the refund. Kindly send the specific problem with the product along with your order number to our customer service email: [[email protected]]. We highly value your feedback and look forward to hearing from you.
Dear Customer, we sincerely apologize for the unsatisfactory shopping experience! We are eager to address the issues you reported, but we cannot proceed without locating your order. Please kindly send us your order number through [[email protected]], and we will prioritize handling your request to provide you with a satisfactory result as soon as possible. Our apologies once again!
I just received my black dress and two shirts I ordered. I have to say I was very satisfied with both the quality of the fabric and the workmanship. I will definitely buy from you again. My thank to the custmer service help line for their great support.
Mooyius 回复2025-10-25
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
Negative 5 stars if I could give them that. Not even worth 1 star. It took a month & half to receive my order. Then it didn’t fit properly. Emailed them the next day after receiving it & they gave me the hardest time & never refunded me. I disputed it with my bank & I got my money back. Never will I ever shop with them & their CHEAP material clothing.
Mooyius 回复2025-10-25
Dear customer, we sincerely apologize for the unsatisfactory shopping experience! We have located your order and prioritized the refund for you. The refund is currently being processed and will be returned to your original payment method as soon as possible. If you do not receive the refund within 1-3 business days, or if you have any other requests, please contact us via [[email protected]] and provide your order number. We will follow up throughout the process to ensure the issue is resolved. Thank you for your understanding!
I ordered an elegant Midnight gown in my normal size and it was too big. I called customer service and they were extremely helpful and said they would send me another one in a smaller size FREE OF CHARGE. I was so impressed by their courtesy and professionalism. Leticia
Mooyius 回复2025-10-25
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
I have emailed them 12 times over the course of 2 weeks asking how to return the suit , but I’ve still not received a reply telling me how to return.
Has anyone managed to return an item?
Mooyius 回复2025-10-21
Dear customer, we are very sorry for not replying to your message in time. We have sent it to your email. Please check it carefully and look forward to your reply.
I have told you, many times in In emails and FB messenger direct. Read them!
Mooyius 回复2025-10-25
We sincerely apologize for the unpleasant shopping experience. To resolve your issue as quickly as possible, please contact us via email to process the refund. Kindly send the specific problem with the product along with your order number to our customer service email: [[email protected]]. We highly value your feedback and look forward to hearing from you.
TERRIBLE CUSTOMER SERVICE! I have spent a week emailing back and…
I have spent a week emailing back and forth with their customer service. Five different customer service representatives have emailed me the SAME FORM LETTER apologizing for me not wanting to keep my one dress I ordered but not one will send me a RETURN LABEL and accept a return!!! This company must be a scam. DON’T PURCHASE ANYTHING as you CANNOT RETURN as stated on their website!! Terrible customer service. Order MY81711
Mooyius 回复2025-10-21
Dear customer, we sincerely apologize for the poor shopping experience you had! We have located your order and have prioritized the refund for you. Currently, the refund is being processed and will be credited to your account as soon as possible. If you do not receive the refund within 1-3 working days, or if you have any other requests, please contact us through [[email protected]]. Just provide the order number and we will follow up throughout the process to ensure the issue is resolved. Thank you for your understanding!
Mooyius is a company based in China that is deceitful, unprofessional, and a total scam. Here’s why you should stay far away:
The sizing chart is inaccurate and misleading; items arrive one or two sizes larger or smaller than described, making them unusable.
They promise a 14-day return policy with no hidden fees, but fail to disclose that you must pay expensive return shipping back to China yourself.
Product quality is extremely poor — cheap fabric, bad craftsmanship, and completely different from the pictures on their website.
Customer service is disrespectful and unresponsive. They ignore refund requests, delay responses, and often lie to customers.
Many buyers, including myself, have had orders delayed for weeks or never arrive at all.
They withhold refunds and refuse to issue them even when products are returned.
Reviews online and on Trustpilot confirm this is a pattern of dishonest, fraudulent behavior.
This company is a consigner of stolen or counterfeit goods and likely misuses your personal data.
Save yourself the hassle, stress, and wasted money — Do NOT buy from Mooyius. They are liars, deceivers, and con artists exploiting online shoppers.
Mooyius 回复2025-10-21
Dear user, we are truly sorry for causing you trouble! The issue you mentioned we would like to resolve for you as soon as possible, but we are unable to check the order details. If it's convenient for you, please send an email to 【[email protected]】 and tell me your order number. I will immediately verify and handle it for you. I promise not to trouble you anymore. Sorry!
Nice quality, but I needed a bigger size. Customer service responded to my email in a timely manner. I have asked to get a size bigger and now I'll wait to get the bigger size to really tell how much I will like it. I do love the color and quality of the one I did receive.
Nancy Howard
Mooyius 回复2025-10-22
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
Been trying to return something for 2 weeks.
Customers services doNt reply AND I STILL HAVE NO IDEA HOW TO RETURN
Awful company
DONT BUT
Mooyius 回复2025-10-21
Dear customer, we sincerely apologize for causing you any inconvenience during your shopping experience! If you encounter any problems with the products, please contact us via email：[email protected] We will handle the issue for you as soon as possible. We look forward to your reply.
Do not go near this company. They are frauds. Go directly to your bank for a credit and let them investigate them.
Mooyius 回复2025-10-21
Dear customer, we are very sorry to see your comment. Could you please tell us what problem you encountered during your shopping? I will solve it for you.
