Very bad experience. I ordered a dress from their website for $275 cad. I contact them by email to find out the expected delivery date. The respond that the item is out of stock and the ship it Mar 20. I responded asking to cancel the order as that date is too late. The refused to cancel the order and refund my money.
Mooyius 回复2026-03-13
We are truly sorry to hear about your frustrating experience and apologize for the inconvenience caused by the stock issue and delayed delivery timeline.
We want to inform you that we have processed a full refund of your order. The funds should be returned to your original payment method within the next 3–5 business days.
We sincerely hope this resolves your concerns and restores your trust in our brand. If you are satisfied with this outcome, we would greatly appreciate it if you could consider updating your review to reflect the resolution we’ve provided.
Thank you for your patience and understanding.
Mooyius Team
Great quality product for the price. The size medium fit me perfectly. The shipping could’ve been a little quicker, but once I got the garment, it was more beautiful in person than in the picture.
Mooyius 回复2026-03-12
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
Love the dress! Excellent customer service. Fast shipping.
Mooyius 回复2026-03-11
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
It has been almost a month since I am trying to get a refund om my credit card on 2 diffrents orders - you have all details and I have not been satisfied with your responses . 2 orders on which 2 outfits do not fit properly and 1 item that was not shipped Paypal has been advised - Very bad servcie
Mooyius 回复2026-03-10
We are truly sorry to hear about the ongoing frustration and delays you’ve experienced while trying to resolve the refunds for your orders. We understand how important it is to have this matter resolved promptly, and we sincerely apologize for the poor service you’ve received.
We have noted that you have opened a dispute with PayPal, which has resulted in the funds for these orders being frozen. To process your refund efficiently and resolve this issue as quickly as possible, we kindly ask that you first close the PayPal dispute. Once the dispute is cancelled, please contact our dedicated support team directly at [email protected] with the following details:
Your full name
The email address associated with your account
The specific order numbers you are inquiring about
Our team will immediately prioritize your case, review your orders, and ensure your refunds are processed without further delay.
We apologize again for the inconvenience and stress this has caused you, and we are committed to making this right for you.
Mooyius Team
Prior to ordering from this website I confirmed that a dress (for my granddaughters wedding) could be returned if it didn't fit, The dress arrived, as expected, but just didn't fit right. Noting the dress arrived from a mailing address in Coppell, TX. Time to return the dress, and they tell me it is my responsibility to return it (at my expense) to their warehouse in China. I call BULLSHIT!!
Mooyius 回复2026-03-10
We are truly sorry to hear about your disappointment, especially regarding the return process for your granddaughter’s wedding dress. We understand how important this purchase was, and we regret that the fit wasn’t right and that returning the item has caused additional stress.
As a cross-border retailer, our fulfillment centers are located in China, which is standard practice for many global online brands. However, we want to look into your specific order details to see if we can make this right for you.
We attempted to locate your order using your review ID but were unable to find a matching record. To assist you further, please contact our support team directly at [email protected] with your order number or the email address used for purchase. Our team will prioritize your case and explore all possible solutions to resolve this issue.
We apologize again for the inconvenience and appreciate your patience.
Mooyius Team
Customer service was great. They replaced an item that did not fit even without me sending it back.
Clothes are nicely made.
Mooyius 回复2026-03-09
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
Very accommodating when the item I purchased was miss-sized. They help me find an item to exchange it with and sent it out to me w/o shipping costs. Very satisfied.
Mooyius 回复2026-03-09
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
I came here AFTER I had already placed one order and received it and then placed a second order (have not yet received, it’s on the way).
I am located in Ontario, Canada.
First order: came quite quickly. Dress seemed good quality, heavier than expected which is why I wanted to return it (I need it for a May event so I don’t want a thick/ heavy dress). Initially connecting for a refund was a little challenging, but not enraging. They do try to make you keep the product and don’t seem to want to have you return it, which is definitely annoying. I shouldn’t have to overly explain why I’m returning it if I’m within their policy. I do think their return process needs to be refined like SHEIN is. If their returns were easier and free / cheaper shipping, I would have no problem giving a higher rating. The product was not cheap like others have described and not really issues making contact with customer service like others have described. If my new order requires a return, I will update my review on the process at that point. I think that’s what is frustrating to the majority of customers giving bad reviews. It’s definitely an issue.
Mooyius 回复2026-03-09
Hi Michelle, thank you for taking the time to share your detailed feedback. We're glad to hear the quality of your first dress met your expectations and that your second order is on the way. We also appreciate your honest input on our return process, as we're always looking to improve. We've checked our system using the review ID you provided, but we couldn't locate any matching order. To help us assist you with your return, could you please reach out to us via email with the email address you used to place the order and any order confirmation details you might have? This will allow us to locate your order and support you through the return process.
Our email : [email protected]
Mooyius Team
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
I ordered a dress over a $100 US dollars from their website, the item was out of stock and I never received anything. I also paid $30 for shipping. I contacted the seller over 7 times since my order placement in January. It’s now March and I have been going in circles to receive my money and/or know how I can get credit to purchase something else that ships within 24hrs. This is absolutely ridiculous and I would NEVER RECOMMEND ANYONE TO BIY FFOM them AGAIN. Extremely unprofessional and they still have not refunded my money or shipped me anything
Mooyius 回复2026-03-09
We are deeply sorry to hear about your extremely frustrating experience with your order and the lack of resolution you've faced. We take this feedback very seriously and want to resolve this for you immediately. We've checked our system using the review ID you provided, but we couldn't locate any matching order. To help us find this quickly, could you please reach out to us via email with the email address you used to place the order and any order confirmation details you might have? This will allow us to locate your order, investigate the issues you've raised, and work with you to find a fair resolution.
Our email : [email protected]
Mooyius Team
Never received my dress after 3 months! I asked for a refund 3 times, and they continue to ask me to select a new dress. I finally had to reach out to American Express to resolve. DO NOT SHOP HERE.
Mooyius 回复2026-03-05
We are deeply sorry for the frustration this has caused. We understand how disappointing it is to wait for an order that never arrives and to face obstacles when seeking a refund. Since we couldn't find your order with the review ID, please email [[email protected]] with your order details. We'll immediately help you resolve this issue and ensure a smooth experience.
Mooyius Team
So call retailer took my money and never told me the item was not in stock until this year! I ordered the item back in September 8 2025 MY76179 I have given the order number and date numerous times and a response of a discount I have stated I do not want any more default clothes because I have had numerous problems with your so call merchandise I am demanding my money back on the product you never delivered to me This is my forth time requesting! You fell short and not me
Mooyius 回复2026-03-05
We are truly sorry for the repeated issues you've faced with our merchandise and the difficulties in getting your refund. The fact that we failed to inform you the item was out of stock and delayed your refund is completely unacceptable, and we take full responsibility. We have processed your full refund, and we are taking steps to improve our inventory management and customer support. Thank you for your feedback, as it helps us improve.
Mooyius Team
I have purchased A item that did not work out for me so I contacted the company by email. What a quick response I got. and what a wonderful customer service did I received, I couldn't be more happier with the company I dealt with. the item was beautiful simply beautiful. The material was awesome, Just way too small for me, but the company took care of it very fast in a timely manner. Very very satisfied. I did not go wrong purchasing from the company.
Mooyius 回复2026-03-03
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
I purchased two jackets and upon receiving them which took longer Tgat expected to receive they did not fit. Attempted to return such items, and was told that it would take 6 Months to get my money.. this was back in April of 2025 .. and guess what I still don’t have my money. They offered to exchange or give me 30% towards another purchase. If I spend money and the item does not fit, I should be able to get my money back.
Mooyius 回复2026-03-02
e are deeply sorry to hear about your extremely frustrating experience with the return and refund process for your jackets. This is absolutely not the level of service we aim to provide, and we take full responsibility for the delays, the lack of communication, and the overall disappointment you have endured.
We understand you are still waiting for your refund, but unfortunately, we are unable to locate your order details using only your review ID. To assist you promptly and resolve this issue, please contact our dedicated support team at [[email protected]]. When you reach out, kindly provide any additional information you have, such as your full name, the email address used at checkout, or the approximate date of your order, so we can locate your account immediately.
We are committed to making this right for you and will prioritize your case to ensure a full and fair resolution.
Mooyius Team
Service after sale is extremly poor - I found out that if u want to return an item you must pay the transport - on the pub it says made in USA but the return address is in CHINA thefore the cost is very hight In other words, you cannot return an item unless you are to pay for the return and the cost is going to be close of the refund requested. Plus one item was missing I wrote please do not send it just refund my credit card and but no it was stipulated it is going to be in its way Very Very frustraded and also the quality has nothing to do with the picture and desciption it is expensive and very low quality fabric Very Very disaponted Will never never buy from you again and I will let eveyone who you really are
Mooyius 回复2026-03-02
Your experience is deeply upsetting, and we are sincerely sorry for every part of it. The discrepancy in the return address information, the poor quality of the item, the missing product, and the overall lack of support are a failure on our part, and we are committed to making this right.
We are prepared to issue a full refund for your order. However, the case you have opened with your payment provider has frozen the necessary funds. To process your refund efficiently, we ask that you close this case. Once that is done, please contact us at [[email protected]], and we will process your refund immediately.
We hope this helps to resolve the situation for you.
Mooyius Team
When I ordered this dress for my wife I asked could it be here by February 20th and it was I really appreciate it and my wife loves the dress
Mooyius 回复2026-02-28
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
Awful customer service - do not buy from this website it’s Chinese crap and they won’t let you return it and get your money back so DO NOT BUY from them.
Mooyius 回复2026-03-02
We are deeply sorry to hear about your extremely disappointing experience. This is absolutely not the level of service or product quality we aim to provide, and we take full responsibility for the frustration and inconvenience you have endured.
We want to assure you that we have processed a full refund for the problematic item you received, and it should be reflected in your account shortly. We understand that this does not undo the time and stress this has caused you, and we sincerely apologize for falling short of your expectations.
If you have any questions about the refund timeline or need further assistance, please don't hesitate to contact our support team at [[email protected]]. We hope this helps to resolve the situation for you.
Mooyius Team
Do not buy anything from this company. It’s impossible to return the cheap stuff they send because it cost more than the ugly dress they send. Please do not get scammed like I did.
Mooyius 回复2026-03-02
We are deeply sorry to hear about your disappointing experience with the dress and the return process. This is absolutely not the level of service or product quality we aim to provide, and we take full responsibility for the frustration and inconvenience you have endured.
We understand you are trying to resolve the return issue, but unfortunately, we are unable to locate your order details using only your review ID. To assist you promptly with your return and refund, please contact our dedicated support team at [[email protected]]. When you reach out, kindly provide any additional information you have, such as your full name, the email address used at checkout, or the approximate date of your order, so we can locate your account immediately.
We are committed to making this right for you and will prioritize your case to ensure a smooth and fair resolution.
Mooyius Team
Clothing was cheap and not as depicted.
To return, it cost too much and had to fill out customs slip. Too difficult
Mooyius 回复2026-03-02
We are truly sorry for the terrible experience you had with our product and service. This is unacceptable, and we want to fix this immediately.
We cannot find your order using the review ID alone. Please email us at [[email protected]] with your order details (name, email, or order date) so we can resolve your return and refund right away.
We hope to hear from you soon.
Mooyius Team
This so call retail store refuses to refund me for a purchase that ran out of stock almost 7 months ago I can understand if I received the merchandise and like my other purchase was only given the option of a 50% credit for a bathrobe dress I never received anything regarding how to obtain the 50% credit I am demanding a refund by the same amount I paid for merchandise that ran out of stock
Mooyius 回复2026-02-26
We are deeply sorry for the frustration and disappointment caused by the long delay in resolving your out-of-stock order and the lack of clarity around the credit offer. This is not the level of service we aim to provide, and we sincerely apologize for the stress this has caused you.
We understand you are reaching out via a public review, and we are unable to locate your specific order using the review ID alone. To assist you with your refund request, please contact our dedicated support team directly at [[email protected]].
When you email us, kindly include the following details to help us locate your order quickly:
The email address used at the time of purchase
The approximate date of your order
A description of the item (e.g., the bathrobe you mentioned)
Our team will prioritize your inquiry and work diligently to resolve the issue to your satisfaction. We value your trust and are committed to making this right for you.
Mooyius Team
