Founded in 2009, myChway has been playing an important role in beauty machine industry, including cavitation machine, facial care, breast & butt enlargement and more. myChway has a strong R&D team developed many such great beauty tool model that clients love.Now myChway is selling her items in major marketplaces, such as eBay, Amazon and her own website. She has has tons of clients from the world.Meanwhile,myChway is a professional one-stop solution provider on beauty tool. At myChway, you will learn more about beauty business model other than beauty tool. Resonsibility. Sincerity. Share. Win-Win.
I contacted customer service about a delay in my package and the representative was very knowledgeable and kind which put my mind at ease and I received my package a couple days later. Great service!
mychway.shop 回复2025-08-19
Thank you so much for your kind words! We're glad to hear that our customer service team was able to assist you and put your mind at ease. It's great to know your package arrived safely a few days later. We truly appreciate your feedback.
Horrible customer service will not be shopping here again
mychway.shop 回复2025-08-11
We’re sorry to hear about your experience.
After checking your order, we found that it was placed on April 24th through mychway. shop.
According to our records, your order issue has already been resolved — the order was cancelled and fully refunded as agreed.
If there is anything else we can assist you with, please don’t hesitate to contact us via our customer service email at
[email protected] or add our WhatsApp
+852 5614 7818. We’re here to help and are always happy to support you.
Thank you for your feedback.
I Recently purchased Mychway Radio Frequency Body Sculpting Machine through their Site , The Machine was delivered on Time , When i Recieved , I noticed there was no instruction Booklet , So i contact the Support team , Miya from the Support Team Responded Fast to my Request of Recieving Instruction Booklet , Miya Was Extremely Kind and Amazing , I had a very positive and happy Expierence Even though it was my First time Ever ordering from them , Miya you are Truly Wonderful and my Boundless Gratitude for Miya and for the Amazing Service
Thank you
mychway.shop 回复2025-08-02
Thank you so much for your kind words!
We’re glad to hear that Miya was able to assist you and that you had a positive experience with your first order. Your support means a lot to us.
If you need anything else, feel free to reach out anytime.
Their customer service is outstanding. The original package was lost by FedEx. I contacted them to let them know. They reached out to me on Whatsapp to let me know a new machine was sent. They followed up after delivery to check that I received it and that it was in working order. This was for a 5 in 1 cavitation machine. I'm quite pleased.
mychway.shop 回复2025-07-16
Thank you for sharing your experience! We're glad we could resolve the issue quickly and that you're happy with your 5-in-1 cavitation machine. Your satisfaction means a lot to us!
I had a great experience with Mychway.shop for my first purchase. Their customer service is excellent—Miya was especially helpful, answering all my questions quickly and clearly. Shipping was fast, and any issues I had were handled efficiently. I really appreciated the support throughout the process. Highly recommend this company for their professionalism and customer care. I’ll definitely shop here again!
mychway.shop 回复2025-07-16
Thank you so much for your kind feedback! We're thrilled to hear you had a great first experience with us. Miya and the team truly appreciate your support.
Customer service has been amazing! There was an issue with shipping my order, and before I even knew about the problem, the customer service team had already come up with a solution to make my delivery quick and seamless. Thank you!
mychway.shop 回复2025-07-14
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience. Your satisfaction is our top priority, and we're always here to help whenever you need us!
Excellent customer service. Very prompt replies. Great company to do business with, Miya very patient understanding customer service rep. Definitely five stars!!!⭐️ ⭐️⭐️⭐️⭐️
Thank you 😊
mychway.shop 回复2025-07-07
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience, and Miya truly appreciates your recognition.
The customer service of this company has been outstanding from the very beginning. Amelia and the team have kindly and patiently answered all of my questions, always taking the time to offer helpful solutions and support. The machine I ordered arrived right on time and is of excellent quality. I’ve now had the chance to fully test it, and I’m very happy with how it works—it’s easy to use and performs exactly as expected. It’s also great to know that I can continue to rely on their support if needed.
mychway.shop 回复2025-07-03
Thank you for your fantastic feedback! We're so glad to hear that Amelia and the team were able to provide the support you needed and that your machine arrived on time and met your expectations. We truly appreciate your trust in us and are always here to assist you with any future needs.
I love this company. This is a second order for me from Mychway. I worked with Miya, and she has been very clear about information needed to replace one of my handles. Their messaging is prompt, clear (with pictures to guide you!), and always very friendly. I'm grateful they sent me tracking information so that I can track my order as it's making its way. I really enjoy working with this team. The price Has also been very reasonable! Thank you.
mychway.shop 回复2025-07-03
Thank you so much for your kind words and continued support! We’re thrilled to hear that Miya was able to assist you effectively and that you’re happy with our service. It’s great to know that the tracking information has been helpful, and we’re pleased you find our prices reasonable. We truly appreciate your trust in our team.
Amazing customer service, I purchased the 40k with the 8 attachments. I received the machine quicker than I imagined, but was missing the shelves. Customer service immediately responded on the “What’s app” (amazing for international) and the shelves were on their way. Love the machine, still in learning phase. Great instructional videos on YouTube.
mychway.shop 回复2025-07-03
Thank you so much for your wonderful review! We’re thrilled to hear that you received your 40k machine quickly and that our customer service team was able to assist you effectively. We’re glad you're enjoying the machine and the instructional videos. If you have any questions as you continue to explore, we’re here to help!
I ordered a 5 in 1 cavitation machine in April, which unfortunately was then stuck in US customs for nearly 4 weeks. In fact, it is still stuck in US customs! I reached out Mychway's customer service and their response was immediate, they offered me $ compensation or the ability to swap for a product that could be shipped from their US-based warehouse. They were so incredibly helpful and responsive, I was able to swap for a different cavitation machine that arrived 3 business days after we settled the exchange. Really impressed with the quality of the machine, and the customer service team's attention to my order, I would definitely recommend them!
mychway.shop 回复2025-06-27
Thank you so much for your kind feedback! We're sorry for the delay caused by customs but glad we could resolve it quickly for you. We're thrilled to hear you're happy with the new machine and our service. Your recommendation means a lot to us!
I ordered a 6 in 1 cavitation machine a week ago and no tracking number no reply from the live chat as to when or even IF I’ll receive my order. I think I’ve been scammed. Supposedly, they deliver within 3 - 5 business days after your order but it’s been 6 and I don’t even have a tracking number. They sent me a email with YouTube links for how to operate the machine and a “manual” that turned out to be a broken link. So, no tracking number, no machine, no manual & no response. Beware.
UPDATE: I finally got the cavitation machine on 7/6/25. Once this review went up, I was immediately contacted by someone from MyChWay's customer service department (which I appreciate) who explained that shipping was delayed because the particular machine I ordered was out of stock and new stock was coming it. My delivery was supposed to come sooner than 7/6 but there was some delay on FedEx's end so that's not their fault. Set up pretty easy and I used it as soon as I got it. Now, time to wait for results.
mychway.shop 回复2025-07-14
Thank you for updating your review and giving us the opportunity to make things right. We truly appreciate your patience and understanding regarding the delay, and we're glad to hear the machine has arrived and is working well. If you need any further assistance, we’re always here to help!
The customer service was stellar from the beginning. They have been (and still are) kindly and patiently answering all my questions and proactively looking for solutions to any concerns I may have. The machine I ordered arrived faster than I expected and seems of good quality so far. I have yet to properly test it, but I'm happy that I can rely on the support service if there are any issues!
mychway.shop 回复2025-06-21
Thank you so much for your kind words! We're glad to hear you're satisfied with our service and that your machine arrived quickly. If you need any help while using it, feel free to reach out anytime – we're always here to support you!
Awesome store with good service before and after sale!
I bought a Monopolar RF Machine from MyChWay and just love it... real power for all the body parts and good results. (I had tried many machines before but they were just like toys to compare with their products) and what is really incredible is the service and support before and after the purchase - 24hrs on WhatsApp ... they really care for you and are certainly the top in China and worldwide offering nice home and professional machines) Thank you! you are awesome...
mychway.shop 回复2025-06-16
Thank you so much for your amazing feedback! We're delighted to hear that you're enjoying the Monopolar RF machine and getting great results. Your recognition of our service and support truly means a lot to us. We’re here for you anytime—thank you for choosing us.
I ordered an EMS machine and it came in and it works great so far. I had Some issues with the shipping but Miya and Oran helped me with every question I had got my shipment out for me and answered all my questions or any concerns I had. We need more customer service like these two on the team. Thanks again to Miya and Oran. 😊
mychway.shop 回复2025-06-16
Thank you for your kind words! We're glad to hear the EMS machine is working well for you. Miya and Oran will be happy to know they were able to assist you. We truly appreciate your support!
I was nervous to order something kinda expensive from them, but the experience was actually amazing. Customer service was great and they answered my questions promptly. I would definitely order from them again.
mychway.shop 回复2025-06-04
Thank you so much for your kind words, Cathy!
We're thrilled to hear that you had a positive experience with us.
For any further inquiries, please feel free to reach out.
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