MyDermaDream

Hi Jennie, Thank you for sharing your feedback, and we’re sorry to hear that your experience did not meet your expectations. We understand your concerns regarding receiving more skincare products than you intended and regret that your overall experience left you feeling dissatisfied. We recognize how important it is for customers to feel confident and comfortable with their purchases. We take feedback regarding our ordering process, product offerings, and customer experience seriously and would like the opportunity to review your account, order history, and previous communications to better understand what occurred and address your concerns appropriately. Please contact our support team at [email protected] with your order information so we can investigate further and assist you. We'd be happy to review your account and work toward an appropriate resolution. We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused. – Shiela

Hi Elizabeth, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your concern regarding the returned product and regret that you have not received the credit you were expecting. We recognize how frustrating it is to complete a return and still be waiting for a resolution. We take feedback regarding returns, credits, and customer service seriously and would like the opportunity to review your account, return status, and previous communications to better understand what occurred and address your concerns appropriately. Please contact our support team at [email protected] with your order information so we can investigate further and assist you. We'd be happy to review the status of your return and any outstanding credit. We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused. – Shiela

Hi Lynette, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your concerns regarding the charges on your account and regret that you did not receive a clear explanation for them. We also understand your frustration that your refund request did not meet your expectations. We take feedback regarding billing transparency, subscriptions, and customer service seriously and would like the opportunity to review your account, billing history, and previous communications to better understand what occurred and address your concerns appropriately. Please contact our support team at [email protected] with your order information so we can investigate further and assist you. We'd be happy to review the charges on your account, provide clarification, and address any outstanding concerns. We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused. – Shiela

Hi Tricia, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your frustration that the device is still not powering on and that, as a result, you have been unable to use any of the accompanying products. We recognize how disappointing it is when you're unable to use the products you purchased because of an issue with the device. We take feedback regarding product quality and functionality seriously and would like the opportunity to review your account, order history, and the issue you're experiencing to better understand what occurred and assist you with a resolution. Please contact our support team at [email protected] with your order information so we can investigate further and assist you appropriately. We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused. – Shiela

Hi Carolyn, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your concerns regarding the products you received, particularly that you believe they were sent without your authorization. We also regret your frustration with the resolution process and understand how disappointing it is to spend months seeking assistance without reaching the outcome you were hoping for. We take feedback regarding order processing, billing, refunds, and customer service seriously and would like the opportunity to review your account, order history, and previous communications to better understand what occurred and address your concerns appropriately. Please contact our support team at [email protected] with your order information so we can investigate further and assist you. We'd be happy to review your case thoroughly and provide any available clarification or assistance. We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused. – Shiela

Hi Lynn, Thank you for sharing your feedback, and we’re sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the purchasing process and regret that it left you feeling this way. We strive to provide a transparent and straightforward shopping experience, and we take feedback about our sales and ordering process seriously. We would appreciate the opportunity to review your experience and better understand your concerns. Please contact our support team at [email protected] with your order information so we can investigate further and assist you appropriately. We appreciate you taking the time to share your feedback and regret the inconvenience this situation has caused. – Shiela

Hi Patricia, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your frustration regarding the delay in receiving your second replacement device and regret that you have been unable to consistently use the product since your original order. We also understand your dissatisfaction with the customer service experience and your preference not to receive additional upgrade offers or sales calls. We take feedback regarding replacement orders, customer service, and customer communications seriously and would like the opportunity to review your account, replacement request, and previous communications to better understand what occurred and address your concerns appropriately. Please contact our support team at [email protected] with your order information so we can investigate further and assist you. We'd be happy to review the status of your replacement device and help resolve any outstanding concerns. We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused. – Shiela

Hi Claudia, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your concerns regarding the additional products, the recurring membership charges, and your dissatisfaction with the cancellation and refund process. We recognize how frustrating it is when you feel your requests have not been resolved as expected. We take feedback regarding order processing, subscription management, billing, refunds, and customer service seriously and would like the opportunity to review your account, order history, membership status, and previous communications to better understand what occurred and address your concerns appropriately. Please contact our support team at [email protected] with your order information so we can investigate further and assist you. We'd be happy to review your account and work toward resolving any outstanding concerns. We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused. – Shiela

Hi Elaine, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your concerns regarding receiving products you did not expect and the continued charges to your account. We recognize how frustrating it is to have to replace your payment card in an effort to stop recurring charges. We take feedback regarding subscription management, billing, order fulfillment, and customer service seriously and would like the opportunity to review your account, order history, membership status, and previous communications to better understand what occurred and address your concerns appropriately. Please contact our support team at [email protected] with your order information so we can investigate further and assist you. We'd be happy to review your account and work toward resolving any outstanding concerns. We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused. – Shiela