MyDermaDream

Hi Jan, Thank you for sharing your feedback, and we’re sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the recommended companion products, the amount of time required for your routine, the follow-up communications you received after your purchase, and your dissatisfaction with the resolution provided under our satisfaction guarantee. We also regret that the overall experience left you feeling disappointed. We take feedback regarding product expectations, customer communication, and customer experience seriously and would like the opportunity to review your account and previous interactions to better understand what occurred. Please contact our support team at [email protected] with your order information so we can investigate further and assist you appropriately. We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused. – Shiela

Hi Linda, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your frustration regarding the continued charge after you were advised that your account had been removed and that you would no longer be contacted. We also regret that your expectations regarding your refund request and account status were not met. We take feedback regarding subscription management, billing, refunds, and customer service seriously and would like the opportunity to review your account, billing history, and previous communications to better understand what occurred and ensure your concerns are properly addressed. Please contact our support team at [email protected] with your order information so we can investigate further and assist you. We will review your previous correspondence, verify your account status, and provide an update regarding your refund request. We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused. – Shiela

Hi Audrey, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your frustration after receiving confirmation of your 50% refund and cancellation, only to continue receiving phone calls regarding your account. We regret that these follow-up communications caused further inconvenience when you believed the matter had already been resolved. We take feedback regarding customer communications, refunds, and account management seriously and would like the opportunity to review your account, refund status, and communication preferences to ensure your concerns are properly addressed. Please contact our support team at [email protected] with your order information so we can investigate further and assist you. We'll review your account, verify the status of your refund, and ensure your request regarding future communications is addressed appropriately. We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused. – Shiela

Hi Nicole, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your concerns regarding the device's performance and regret that it did not function consistently. We recognize how frustrating it is when a product works intermittently and does not meet your expectations. We take feedback regarding product quality and reliability seriously and would like the opportunity to review your account, order history, and the issue you experienced with your device to better understand what occurred. Please contact our support team at [email protected] with your order information so we can investigate further and assist you appropriately. We appreciate you taking the time to share your experience and regret that the product did not meet your expectations. – Shiela