Helping Women Of Color Fall In Love With Their Own Skin Again! ❤️Hyperpigmentation & Dark Spots ✨
Written by the business, not verified by us.MyDermaDream (mydermadream.com) has a 4.5 out of 5 rating on OK.one, based on 270 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally kind, patient, and professional when guiding them through various account and product questions. Consumers note that customer service representatives provide thorough explanations and practical solutions to resolve membership and order issues smoothly and efficiently. However, some customers also noted unexpected subscription charges and persistent difficulties when trying to secure returns or direct refunds. A few other people also felt that certain skincare items failed to deliver noticeable results, proper daily usability, or satisfactory outcomes for their personal care needs.
Auto-generated from all reviews of this business. For reference only.I purchased a product for $99 dollars. When I got my email confirmation they increased the price to $549.00 I immediately called and cancelled, sent email to cancel, spoke with someone who said it was cancelled. We are 3 months later they never cancelled the charges, and they added 2 monthly charges of $52.55. All this and no product. Beware of this company.
After some to-ing and fro-ing, and some delays in communication, Steph got everything straightened out quickly. Very much appreciated.
I only ordered one time and my wife was not satisfied with the product. Derma Dream proceeded to bill my account for four times and I did not recieve any more material.
Fortune was very helpful, making sure I understood my billing question. She helped me to pause my account for now, as I haven’t used all the product I’ve received from my last couple of orders. She even gave me a gift of a small container of a product I don’t have. I found her to be very patient, professional and pleasant to work with.
Fred was amazingly helpful and so kind! He is the only positive thing about your customer service! Liz Lee
Sharmaine the customer service support from my derma dream did an excellent job in maintaining good consumer relations and satisfaction in my requests . Thank you 👍
Chris walked me through the products so I could understand them better.
Megan was very thoughtful and took my concerns to heart. She walked me through the whole process so that I could understand why each step was important. I appreciate her willingness and commitment to make everything great for me. Thank you Megan
JR has resolved my issue and I am very happy with the end result MD
ELLI was absolutely a huge help with my membership.. I hope the rest of your staff is as polite, professional & customer service oriented...Thank you Derma Dream
Sharmaine was extremely helpful and very understanding when I needed help with my membership.
Very pleasant and helpful of how to apply the stick plus serum 👍 Have a wonderful weekend 🙏🏼 Thank You, Nabila Kearney Lincoln, Nebraska
Good product that does work. But be careful when you set up your account or you will automatically be enrolled with a consultation fee, which I didn't want or need.
Chantal made my experience
I have spent almost $1,000 purchasing your products and paying for the membership monthly. I have tried 3 times to cancel my membership and twice I have been told that it would be cancelled and then I check my PayPal account and I am charged again. This last time I tried I was messaged back by Sharmaine. I explained to her what had happened the 2 previous times and that I just wanted to cancel my membership. I explained that I had all the products I needed to get the results I wanted. I can no longer afford to pay the membership fee every month because the price of gasoline, groceries medical expenses and household utilities were so expensive now and I cannot be frivolous with items that are not a necessity anymore. She responded with options to not cancel the membership but put in on hold so I wouldn’t lose the benefits I already earned. After a couple more messages back and forth and me being adamant about canceling because I am single and retired and on a fixed income. Sharmaine agreed to cancel my membership. Sharmaine has been so supportive and compassionate in our messages back and forth. I have to say that in all of my conversations and messages with other people at Derma Dream she is the only person that really listened to my request and to finally take care of canceling my membership. She explained that unfortunately she could not refund money for the membership charges I had paid after being told they were canceling my membership. She wished me well and said that she hoped at some point I would continue my membership and buying more products if I needed to do so. She is an asset to your company and I hope when I need to buy something from your company I will be able to speak with her to help me. Sincerely, Nancy Alley
Sharmaine handled my issue with professionalism and courtesy
Gwen was so supportive and helpful. She is a credit to Derma Dream.
After quite a few emails we were able to resolve my issue. Thanks for working with me Zane!
Jasmin has been great via email. After my order processed I got the email telling me about my 14 day free trial where I could buy products and then pay $9.99 for shipping. The kicker was the $49 after the 14 days then $49 every 28 days. I respectfully declined explaining I haven’t even received what I ordered so how do you even know if you want to order something else. I was offered until October to enjoy the trial and also get a free serum. I said no to the membership because I would rather just reorder if I want something else. I do not like being sucked into a monthly payment after spending over $200. I still have 5 stars and seriously hoping I haven’t made a giant mistake by even ordering through them vs Amazon
Elli, was very professional and helpful regarding my confusion about my order. She fixed everything! 5 stars to Elli! Mary Hoke
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