Helping Women Of Color Fall In Love With Their Own Skin Again! ❤️Hyperpigmentation & Dark Spots ✨
Written by the business, not verified by us.MyDermaDream (mydermadream.com) has a 4.5 out of 5 rating on OK.one, based on 270 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally kind, patient, and professional when guiding them through various account and product questions. Consumers note that customer service representatives provide thorough explanations and practical solutions to resolve membership and order issues smoothly and efficiently. However, some customers also noted unexpected subscription charges and persistent difficulties when trying to secure returns or direct refunds. A few other people also felt that certain skincare items failed to deliver noticeable results, proper daily usability, or satisfactory outcomes for their personal care needs.
Auto-generated from all reviews of this business. For reference only.I myself have used trust pilot to Vet products before so I want to let you know that derma dream was a product that I purchased, but I had to discontinue it, not due to their product, but due to several serious skin issues I was having completely unrelated to them. Their customer service was far above excellent and they responded to me with empathy and humanity. Excellent company.
Fortune was efficient and understanding of my frustration. I was unable to access my membership, despite multiple attempts, but continued making monthly payments. Fortune reset the account, sent me a direct link and password. I was able to use my membership for the first time
Promot response and fully explained my options. Hopefully all goes well.
She is friendly, she was extremely polite and explained everything in detail .
My experience with Ashley has led me to believe that there are still kind, considerate personnel in the business world. Thank you very much for your help. DJS
Personally helped with my order Rachel was very helpful and polite and gave me something for my birthday as well, thank you Rachel
She truly listened to my situation and worked hard to tailor it to me. She brainstormed til she found something acceptable to both of us. Thank you Jennifer!
I had a few questions about an order I placed and I needed help in resolving my concerns. DermaDream responded immediately to me and ultimately I was contacted by one of their staff named Aiman. Aiman was wonderful. He offered several solutions to my inquiry and was only interested in me and my needs. The customer service with Aiman was extraordinary and I don't believe I've ever dealt with anyone else, or any other company online that has been this accessible, courteous, and concerned with customer satisfaction.
It was such a pleasure to speak with Usman. He was so kind, polite, and patient. I really appreciated his expertise in working with me. He resolved my problem and all is well. Great customer service!
Fortune was extremely polite and understanding of my situation.
I was very pleased on how Ms. April Joy took the time to explain the benefits of the membership. Also for being very patient with me to understand how I would use the products.
Very helpful. Helped me complete my order.
Ashley answered all my questions & cancelled my subscription for me. Thank you.
A great experience. Rhona was so professional, kind and caring as we worked our way to satisfying me. Yes, I came away from our conversation happy and very pleased I contacted MyDermaDream. My concerns were all addressed and the outcome pleased me greatly. Thank you Rhona, I enjoyed doing business with you. I do recommend MyDermaDream!! Kay
I had an entire story going and I put it on hold and now it's gone! Anyway, bottom line is Rhona reached out to me and I could feel that she was sincere so I opened to her. I explained what I went through with Elle and Ray that they didn't even give a shit about how I felt and just wanted to push the products on me. I've been in Sales for 50years and just retired in March. I know pushy when I see it and that's what they are. They don't care how the customer feels, all they care is about the sales and how much commission they made off of each sale. Anyway Rhona was very comfortable to talk to very caring about how I felt. We settled everything, she explained that I cannot get a refund for the several months that they been charging me for the membership but she can send me some products instead, also she will take my name off the membership list so that I will not get charged starting September. And no one else is to contact me only Rhona. We both agreed and I thanked her for reaching out to me to solve this situation. She felt bad about what I went through and that no one listened to what I had to say. Thank you Rhona, you're a true gem 💎
Good products, but WOW...the most aggressive "associates" and "beauty consultants" ever! I have blocked them from my phone.
Ashley was the last of many different people who helped me. She understood what I wanted and delivered. I think she did a good job.
I really wanted to try this product. I read the Trustpilot reviews and saw there is a disconnect and apparent misunderstanding when ordering. So I was prepared. I thought. I ordered. Declined the subscription. Then the order would not complete because of some video that was supposed to play with important info. I closed the screen out and lost interest. Soon I received a call from Gretchen, going over my order and chatting me up. Soon enough we got to where I knew the conversation was going. I didn’t order enough of the correct serums and needed to spend more money. I told her to cancel the order. Of course she could not do so, as customer service was closed. We went round and round and finally I hung up. I called customer service this morning and of course my order is being processed and it’s too late to cancel…so the order is being shipped, but I will return it…with the free serums they threw in. Also beware, they will enroll you in a free subscription program for $49 a month. I got that stopped also. I intend to return everything from this company due to their LYING and high pressure sale tactics. However, I will try the product from Amazon…where the product is cheaper and does not have yappy sales people trying to upsell you 10 different serums. Super disappointed in this company and there is NOTHING they can say or do to change my mind. In my opinion, this company is a rip off.
Hi Paula, Thank you for taking the time to share such detailed feedback. We’re sorry to hear that your experience with the ordering process and our follow-up communications left you feeling disappointed. We understand your concerns regarding the checkout process, the additional product recommendations, your request to cancel, and the timing of your order processing. We also regret that the interaction with our representative felt like a high-pressure sales experience rather than helpful guidance. We appreciate your feedback regarding the membership and understand your frustration with receiving a charge for something you did not intend to continue. We take concerns about order transparency, subscriptions, and customer communication seriously. We would appreciate the opportunity to review your account, order details, and previous communications to better understand what occurred and ensure your concerns are properly addressed. Please contact our support team at [email protected] with your order information so we can investigate further and assist you appropriately. Thank you again for sharing your experience. We’re sorry we did not provide the experience you expected and appreciate the feedback as an opportunity to improve. – Shiela
Jasmine went above & beyond to settle a very frustrating situation for me. Her company is very fortunate to have a customer service representative like her. I can only say that she is exceptional.
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