Outstanding customer service
Jay was an excellent representative of this company. He was very helpful and honest regarding my subscription. Excellent customer service. Pat
About MyDermaDream
Data updated- Website
- mydermadream.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 270 reviews
- Replies to negative
- 97% (29/30)
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About this business
Helping Women Of Color Fall In Love With Their Own Skin Again! ❤️Hyperpigmentation & Dark Spots ✨
Written by the business, not verified by us.Is MyDermaDream legit?
MyDermaDream (mydermadream.com) has a 4.5 out of 5 rating on OK.one, based on 270 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally kind, patient, and professional when guiding them through various account and product questions. Consumers note that customer service representatives provide thorough explanations and practical solutions to resolve membership and order issues smoothly and efficiently. However, some customers also noted unexpected subscription charges and persistent difficulties when trying to secure returns or direct refunds. A few other people also felt that certain skincare items failed to deliver noticeable results, proper daily usability, or satisfactory outcomes for their personal care needs.
Auto-generated from all reviews of this business. For reference only.What people say
LESLIE WAS KNOWLEDGEABLE
LESLIE WAS KNOWLEDGEABLE, EXPERIECED AND HELPFUL!!!:-)
Beware
Beware! When you purchase the eye balm stick, you are enrolled in a membership that will charge your account monthly. I have been trying to cancel my membership. I've emailed and spoken with several representatives, but they keep offering me changes to my membership and will not cancel it. I would not recommend doing business with this company.
Reply from MyDermaDream2026-08-28
Hi Kathy, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your concerns regarding the membership associated with your purchase, as well as the frustration you experienced while trying to cancel it. We also regret that your interactions with our representatives left you feeling that you were being offered alternatives when your primary request was simply to cancel. We take feedback regarding membership management, billing, and customer service seriously and would like the opportunity to review your account, cancellation requests, and previous communications to better understand what occurred. Please contact our support team at [email protected] with your order information so we can investigate further and assist you appropriately. Thank you for taking the time to share your experience, and we regret the frustration this situation has caused. – Shiela
Miss Zyrell was very professional and…
Miss Zyrell was very professional and personable. She made certain I was guided through to goals regarding purchase. Looking forward to getting busy adding to my daily routine of self care
Chantal was very thorough in answering…
Chantal was very thorough in answering all my questions.
Angelica was very helpful in explaining…
Angelica was very helpful in explaining everything to me and I think I will be happy with the results of the products I purchased today.
Fast talking SCAM artists and no refunds
The salesperson who I spoke with was a fast-talking scam artist. I wanted the original device, and he told me about the upgraded version. I agreed to get the upgraded version, and told him that he should just do an adjustment to the original price, and that little POS charged me and sent both items. So I called to ask for a refund, which they evidently don't give. I was offered a $100 credit, and eventually talked the guy into a partial refund of $30.84. Big whoop, right? So I figure I can sell the original device on Ebay. Maybe I can make up some of my money that way. All this crap about a 90-day satisfaction guarantee - what a crock of poo.
Reply from MyDermaDream2026-08-28
Hi Lori, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your concerns regarding the upgrade, particularly that you expected the original order to be adjusted but instead received both products. We also recognize your frustration with the refund resolution and the amount you ultimately received. We regret that your interaction with our representative left you feeling pressured and dissatisfied, and we understand your disappointment regarding the 90-day satisfaction guarantee and the options available to you. We take feedback regarding order changes, billing, customer service, and the overall purchasing experience seriously. We would appreciate the opportunity to review your account, order history, and previous communications to better understand what occurred. Please contact our support team at [email protected] with your order information so we can investigate further and assist you appropriately. Thank you for taking the time to share your experience. We regret the frustration this situation has caused and appreciate the feedback as an opportunity to improve. – Shiela
Their advertising is deceptive
Their advertising is deceptive. The device is cheaply made. The device cannot possibly do all the things that they say. They do not honor their 90 day guarantee. Don’t buy this device.
Reply from MyDermaDream2026-08-28
Hi Karen, Thank you for sharing your feedback, and we’re sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the device’s quality, the claims you encountered in our advertising, and your dissatisfaction with the 90-day satisfaction guarantee. We regret that the product did not provide the experience or results you were hoping for. We take feedback regarding product quality, advertising, and customer experience seriously and would appreciate the opportunity to review your account and order details to better understand your concerns. Please contact our support team at [email protected] with your order information so we can investigate further and assist you appropriately. Thank you for taking the time to share your feedback. We regret the frustration this experience has caused and appreciate the opportunity to address your concerns. – Shiela
Mahad was very helpful
Mahad was very helpful. He took care of all my concerns. Very pleased.
Chris was very helpful and informative
Chris was very helpful and informative. She didn't pressure me and I really like that, just gave me choices. Thank you
Jo handled my issues promptly and…
Jo handled my issues promptly and efficiently. She was extremely helpful
Assistant was very polite and did what…
Assistant was very polite and did what I ask
quick thanks
I appreciate all the information you…
I appreciate all the information you gave me today. Looking forward to getting my product.
I always get great responses and am…
I always get great responses and am happy with the answer.
She listened to what I needed.
DO NOT ORDER FROM THIS COMPANY
I wouldn’t even give one star if that was possible. Worst experience ever. I have proof of 90 day satisfaction guarantee. Within a month I lost confidence in this company and asked for return information. I was never given the address. Finally was escalated to vip support where they denied they promised a 90 day guarantee. I then put in a charge back to PayPal and Chase. After that I received an email from them that they would give me a full refund (over $3k) if I would withdraw my dispute. I called Chase and asked if I withdrew my dispute and they didn’t follow through could I put in the dispute again. I was advised by Chase not to withdraw. I then replied to their email with this information and asked again for return authorization and instructions with detailed invoices so I could insure each package correctly. Absolutely no response. They respond to Chase and PayPal saying I received the product and denied the claim. I’m still trying to deal with the credit card companies. Most of the order was done over the phone with one of their reps who called me several times a day and I finally had to ask him not to call with upgrades any longer. I was told by him if I ordered a years supply that if I ran out I’d get more for just the cost of postage. Then a couple weeks later I was charged and $50 for the membership. This was detailed on my invoice as a free membership. I asked for a refund. That was also refused. The last response I got from Chase was that I was denied a $2k charge back because I was given the product for free. Then what did I pay 2k for? DO NOT ORDER FROM THIS COMPANY! I have screenshots of all this as proof. It’s not just my word against theirs. I have documentation. I’m really disappointed not only with this company but with PayPal and Chase because I expected to be protected by them.
Reply from MyDermaDream2026-08-28
Hi Terri, Thank you for taking the time to share such a detailed account of your experience. We’re sorry to hear about the frustration and disappointment this situation has caused. We understand your concerns regarding the 90-day satisfaction guarantee, your requests for return instructions, the communications surrounding your refund and payment disputes, and the membership charge that appeared on your invoice. We also recognize your frustration with the amount of time you spent trying to obtain clear return information and a resolution. We regret that your interactions with our representatives and support teams did not provide the clarity and assistance you expected. We take concerns regarding order details, billing, memberships, returns, refunds, and customer communications seriously. We would appreciate the opportunity to review your account, order history, invoices, and previous correspondence so we can better understand what occurred and ensure your concerns are properly addressed. Please contact our support team at [email protected] and include your order information and any relevant documentation you would like us to review. Thank you again for bringing these concerns to our attention. We regret the frustration this experience has caused and appreciate you taking the time to provide detailed feedback. – Shiela
Thank you Mahad
Thank you Mahad. I had an issue with the Membership agreement and your services provided the help I needed.
Megan is extremely pleasant to work…
Megan is extremely pleasant to work with.
I unfortunately had someone use my…
I unfortunately had someone use my credit card to fraudulently order products from the DermaDream website. I contacted them by phone and spoke with a gentleman named Mahad. He was kind, understanding and took care of this problem for me. Mahad processed a refund for me immediately and took the time to explain the entire process. He is an excellent customer agent/manager. All customer agents/managers should strive to be like Mahad. Thank you Mahad, you made my day!
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