Helping Women Of Color Fall In Love With Their Own Skin Again! ❤️Hyperpigmentation & Dark Spots ✨
Written by the business, not verified by us.MyDermaDream (mydermadream.com) has a 4.5 out of 5 rating on OK.one, based on 270 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally kind, patient, and professional when guiding them through various account and product questions. Consumers note that customer service representatives provide thorough explanations and practical solutions to resolve membership and order issues smoothly and efficiently. However, some customers also noted unexpected subscription charges and persistent difficulties when trying to secure returns or direct refunds. A few other people also felt that certain skincare items failed to deliver noticeable results, proper daily usability, or satisfactory outcomes for their personal care needs.
Auto-generated from all reviews of this business. For reference only.I feel this company has good products and i specifically dealt with Bryan here with Dermadream and he was courteous n professional as well as excellent at dealing with my concerns. i’m very happy to still be with this terrific company!
Dominick was the customer service representative who helped me through a frustrating situation. He listened carefully as to what I was saying. He asked me questions and explained fully how the membership worked to make sure I understood my options so I wouldn't have any regrets in my decisions. He had patience and was kind and resolved this situation. Much appreciated!
Brendon, was very professional, kind, understanding and patient!! He explained everything thoroughly!! I feel that I am in great hands with the skin regiment he has provided!!! I am excited and extremely hopeful!! I haven’t felt this way with other products I had purchased in the past with little or no results!!! Thank you so much Brendon for your time and expertise!! I am very grateful and looking forward to a long partnership with DermaDream!! Janet Ragan-Sanders
Domnik with your customer service support was incredibly helpful and courteous. He helped resolve an error with my order and found a mutual work around. He was very patient with me and extremely polite and friendly. A wonderful member of your team!!! Please thank him again for all his help. Deanne Mauro
Jennifer is a wonderful and caring consultant. It was a pleasure to have her take care of my skin needs. She is pleasant to speak to. I recommend her highly to help your beauty regiment.
Your Beauty Consultant, Angelica was very knowledgeable about your product and assisted me professionally and efficiently. She is an asset to your company to keep.
Abby was very helpful!! She was so courteous and kind!! I look forward to working with her.
Jennifer has helped me immensely and I will continue asking her for more advice in a timely fashion.
Very personable, polite and pleasant representative. Looking forward to working with Abby in the future.
Chris was so nice and made me feel comfortable in ordering from you. I have been scammed so many times within the last couple of months that I have a fear of ordering anything online, but when I saw your products about dark circles, I had to give it a try she recommended a few more things for me too I hope they will work. No one likes to get old and I’m 73 still wanting to look good thanks again.
Abby reached out to me while I was thinking about order helped me and was very professional. Thank you
I received from Jo the best care All my questions were answered to my perfect satisfaction. Joe extremely nice and patient Response promptly and immediately. He definitely deserves the five stars. Thank you
Tayab represents your company well. He was incredibly helpful in solving my issue and was both professional and friendly. You are fortunate to have Tayab. 👏🏼👍
Genalyn was super helpful in helping me to pause my account while I follow her instructions to access my portal online. It was so helpful to have her show me how to tailor my account to my needs. Thank you Genalyn!
I’ve been wanting to tone my upper arms and came across your product, so I decided to give it a try. I spoke with Don, who was an excellent salesperson. He was very knowledgeable, answered all my questions, and really made me believe in your product. He even convinced me to spend a little more than I had originally anticipated! Don provided exceptional customer service and was a pleasure to work with. He is truly a great salesperson and an asset to your company.
Tayibb was an excellent customer service representative. He listened attentively. He empathized. Moreover, he negotiated a solution beneficial to both sides. My DermaDream is fortunate to have Tayibb as an employee.
My experience of dealing with Derma Dream has always been very positive. Deliveries are always oh time and communication with the online staff is both pleasant and helpful.
Chantal was polite, helpful and very customer care oriented.
Amazing service!! Thank you for fixing my problem!!!
Sharmaine has been most helpful helping me straighten out my order. She was attentive and resourceful while showing her own humanity. Sharmaine is one person who gives me hope for the future. You are lucky to have her working with you. To be professional while caring for people is a benefit for your company. Thank you. Nancy Mallory
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