Perfect problem solution
Gwen addressed my problem and provided what I think is a win-win solution for myself and for DermaDream.
About MyDermaDream
Data updated- Website
- mydermadream.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 270 reviews
- Replies to negative
- 97% (29/30)
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About this business
Helping Women Of Color Fall In Love With Their Own Skin Again! ❤️Hyperpigmentation & Dark Spots ✨
Written by the business, not verified by us.Is MyDermaDream legit?
MyDermaDream (mydermadream.com) has a 4.5 out of 5 rating on OK.one, based on 270 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally kind, patient, and professional when guiding them through various account and product questions. Consumers note that customer service representatives provide thorough explanations and practical solutions to resolve membership and order issues smoothly and efficiently. However, some customers also noted unexpected subscription charges and persistent difficulties when trying to secure returns or direct refunds. A few other people also felt that certain skincare items failed to deliver noticeable results, proper daily usability, or satisfactory outcomes for their personal care needs.
Auto-generated from all reviews of this business. For reference only.What people say
Fortune was incredibly supportive and…
Fortune was incredibly supportive and knowledgeable about the products and what was necessary for my needs.
Was excited about my purchase but had…
Was excited about my purchase but had an issue. Jo went above and beyond to help me with everything! Jo provided me with the most excellent customer service and addressed all my concerns. Her patience and understanding gave me confidence that I would be taken care of. I did not want to continue with a subscription and she was able to help with that as well. She is the only reason I would purchase again.
Megan was very professional and…
Megan was very professional and knowledgeable.
Refund Request
Although I like the products, especially the moisturizer, I can't afford it at this time. I requested a refund of my membership monthly fee. I talked to Mahad about it and he explained about the non-refund policy. Instead he gave me $100 credit to use on any DermaDream product. I was very satisfied with his solution. Thank you, Nancy Muschott
Ife very pleasant
Ife was very friendly, courteous and polite. She explains different options as well
The Company itself has been a horrible…
The Company itself has been a horrible experience - billing me for items I did not order, subscribing me to a membership that I never agreed to and didn’t even know about UNTIL I STARTED RECEIVING MULTIPLE CHARGES FOR . . . then after several emails Steph responded (quickly I might add), understood my anger and frustration and immediately offered me a viable solution. It was NOT the solution I wanted (a RETURN OF MONETARY CHARGES WRONGLY DEDUCTED FROM MY BANK ACCOUNT) but she did offer me an item of more value than what was “stolen” from me. Sorry for using that word but it is exactly what your company did by taking funds out of my Account without permission. Steph came to my rescue WITH NO HELP FROM ANYONE ELSE IN YOUR COMPANY. She is TRULY REPRESENTING YOUR CUSTOMERS. She should be applauded and promoted.
A Company that Cares!
Elli has been so kind in helping me end my subscription. I honestly didn't understand that it was a recurring subscription and I shared that I just couldn't afford this with my income. Elli has been a true blessing and made it happen for me! Thank you
Excellent Customer Agent, bad website w/charges
The customer service agent remained patient and polite throughout our long conversation. Rhona knew that I was dissatisfied with ordering on the website and made offers of credit on the McDerma website. The site makes solicitations that sound good but with the serum bottles, it makes it impossible to deny a subscription. I felt like I was being scammed. I got double-charged for the first arm device and the multi-light device and a free skincare membership with a hidden paid serum subscription that I didn’t want. I wanted to cancel the whole order and was offered credit to buy other items. I just wanted the upgraded device which I goggled to be half the price on Amazon. I also googled the reviews and found some positive on the device but negative on the website. You need to provide a selection that opts out of any additional bottles or vitamins. I felt I was being scammed and I told Rhona that. She finally offered me 50% off the device which I took. She was trained to make the offers to frustrated consumers but her patience, politeness, pleasant personality, and performance was natural in her. She spoke English well, loud enough and clearly for me, a retired ESL teacher. I have had many non-American customer service agents but she is one of the best speakers. She is qualified to perform any customer service position, even in the USA. Your website is the problem and it takes too long to listen and watch the whole video. If you don’t want more than one bottle, you can’t leave the page unless you make a selection or subscription. It keeps cycling and doesn’t allow you to checkout which caused me to be charged for the arm device and upgrade. If your serum and device is so effective and selling out, why do you have to trick me into spending more money? I already knew about light therapy for skin so I thought your device is legitimate despite your website. If it wasn’t for Rhona (5 stars), you would have lost the sale. Your website gets a bad review (-1 star).
Jay with customer service super star
I spoke to Jay with customer service. I was dissatisfied with MyoRoller serum. He provided me with serum that I wanted and resolved my dissatisfaction immediately. I don’t have to return MyoRoller serum either and will ‘gift’ to a friend.
Horrible
Horrible! It is obviously a bot. No one is listening to my concerns. You are misleading. I immediately within 10 minutes, asked for a refund within the window by law and you are not following this. I expect a full refund ASAP.
Reply from MyDermaDream2026-08-28
Hi Nermine, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your frustration, particularly after reaching out shortly after placing your order to request a refund and feeling that your concerns were not properly heard or addressed. We also regret that your interactions with our support team left you feeling as though you were receiving automated responses rather than personalized assistance. We take concerns regarding refunds, order processing, and customer service seriously. We would appreciate the opportunity to review the timing of your request, your order status, and previous communications to better understand what occurred and determine what options may be available based on the applicable order and return terms. Please contact our support team at [email protected] with your order information so we can investigate your case and assist you appropriately. We appreciate you bringing this to our attention and regret the frustration this experience has caused. – Shiela
Your employee
Your employee, Leiz, clearly gave me steps to try to either get the device working or show her what was going on. Very helpful to make a stressful situation alot easier than expected.
Amazing People!!
They help you in every way possible that they, can very nice!
Great Customer Service
JR was very helpful, courteous and efficient. MyDerma dream is a good company with excellent customer service. I had to recently cancel my subscription but may go back eventually and the customer service is definitely a reason to consider it.
Dante was so helpful in getting me…Dante is the best!
Dante was so helpful in getting me straightened out on my order. He was kind, respectful, and very helpful. He needs a raise! Thanknyou, Dante , for being so helpful to me! Angela Fleming
Yanie explained the deal to me
Yanie explained the deal to me. I didn’t realize what I was getting into. All I wanted was the device, I didn’t know it was a program I was getting into. But that’s my fault. I guess as long as I’m in it I might as well do it. Yanie was very nice and patient with me. I appreciate that.
The representative was knowledgeable…
The representative was knowledgeable and wanted to solve the issues at hand, which he did promptly. Thank you Mahad.
Jasmine took care of my problem with a…
Jasmine took care of my problem with a duplicate order. She was efficient and careful.
Dante
Dante was very kind and professional with doing his job. Thank you
Zyrell was amazing
Zyrell was amazing! She explained everything so thoroughly that I could understand. Congratulations on having an employee like her.
smooche
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