Helping Women Of Color Fall In Love With Their Own Skin Again! ❤️Hyperpigmentation & Dark Spots ✨
Written by the business, not verified by us.MyDermaDream (mydermadream.com) has a 4.5 out of 5 rating on OK.one, based on 270 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally kind, patient, and professional when guiding them through various account and product questions. Consumers note that customer service representatives provide thorough explanations and practical solutions to resolve membership and order issues smoothly and efficiently. However, some customers also noted unexpected subscription charges and persistent difficulties when trying to secure returns or direct refunds. A few other people also felt that certain skincare items failed to deliver noticeable results, proper daily usability, or satisfactory outcomes for their personal care needs.
Auto-generated from all reviews of this business. For reference only.Usman was perfection. Knowledgable and patience beyond normal. My problem with pricing and credit card and my computer were professionally and more were accomplished than kindly demeanor. Please compliment and thank him for his able and personal assistance. Cheers to this gentleman!
I had previously called My Derma Dream about 2 weeks ago to cancel my membership. The lady, (who I didn't get her name), said she would take care of it. When I discovered my card was charged again for a membership I have never used, I was quite upset. My husband & I called back. We spoke with Genalyn, who understood our concern. She helped us right then and canceled the account. She was very nice & professional.
Sharmaine is the best at taking care of your needs!
Chantal was knowledgeable , efficient and personable. A pleasure to do business with.
Flora was courteous, understanding and extremely helpful to help me with my requests over the last couple days! I am new to the organization ducts and needed time to see how they work best for me.
I want to start with this fact - nothing could be done to change this situation. However, Michael went above and beyond trying to help me. He clearly explained what had happened, why it happened, and how to prevent it from happening again. I can’t even begin to explain how much his efforts meant. Even though my code couldn’t be applied to my purchase, I felt so much better after our conversation. Having someone who truly wanted to help me meant the world to me. And after speaking with Michael, I understood what needed to be done next time. So a lesson learned for me. And a happy customer for Michael. If I ever need to speak with customer service again, I hope Michael is still there. All that being said, MyDermaDream products are all 🌟🌟🌟🌟🌟.
BEWARE!!!!!This company tells you one thing changes their story and tries to pressure you into buying more items so that you can have the results they promised. Then when say you don't want any of it because their story on how to get results changes and hang up they pressure harass you will phone calls and emails and charge you PayPal even after you say know. Beware
Hi Dolores, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your concerns regarding the information you received about the products, the additional offers presented to you, and the communications and charges you experienced after expressing that you did not want to purchase anything further. We regret that the experience left you feeling pressured and frustrated. We take feedback regarding customer communication, billing, and the overall purchasing experience seriously and would like the opportunity to review your account, order history, payment records, and previous communications to better understand what occurred. Please contact our support team at [email protected] with your order information so we can investigate further and assist you appropriately. We appreciate you taking the time to share your experience and regret the frustration this situation has caused. – Shiela
Zain was helpful and kind. He did his best to attempt to find a solution that would work for me.
Hey Talha, Thanks for the great customer service!
Do not order from this company! The product doesn't provide results and they trick you into a $50 a month contract that can't be canceled and nothing can be returned. Even after they said they would cancel my membership they did not I had to close the credit card I used to get them to stop. Horrible customer service. Only crappy companies have to TRICK and DECIEVE you to make their money!!
Hi Sharon, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your concerns regarding the product results, the membership charges, and the difficulty you experienced while attempting to cancel the membership. We also regret that you continued to receive charges after being told the membership would be canceled and that you ultimately felt you had to take additional steps with your payment method to prevent further charges. We recognize how frustrating this experience must have been, particularly when you were seeking a straightforward cancellation and resolution. We take feedback regarding subscriptions, billing, returns, product performance, and customer service seriously. We would like the opportunity to review your account, cancellation history, and billing records to better understand what occurred and ensure your concerns are properly addressed. Please contact our support team at [email protected] with your order information so we can investigate further and assist you appropriately. We appreciate you taking the time to share your experience and regret the frustration this situation has caused. – Shiela
Don was indeed very thoughtful of my concerns and gave me the confidence I needed to give the program my utmost attention.
Jefferson was very helpful in finding me the best value for my budget.
Flora, read my reply and answered very timely and helped me with my issue and questions. Very responsive customer service.
I'm so happy the way my order was handled by My Derma Dream. Gwen was so helpful and understanding, she corrected the issue I was having. Great customer service. I can't wait to receive my order and use MyoGlow.
Jay was polite and professional. He explained my options. I was able to make an informed decision about canceling my subscription.
Customer service person Gwen was attentive when I was trying to cancel my subscription. I don’t remember signing up for a subscription and I was charged twice and Gwen made it easier to understand and promised to send free gifts to make up for the charges and help with the acy. I have them 5 stars.
Jazmin was helpful and understanding with my concerns and we were able to come up with an option that might work in my situation.
Not expecting Asman reply regarding your refund policy. I am satisfied with his response. Nice gentleman!!
Fortune was a very good representative. Quite efficient and well informed and helped me with my issues.
My customer service person Jo was very helpful in getting me taken care of.
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