Helping Women Of Color Fall In Love With Their Own Skin Again! ❤️Hyperpigmentation & Dark Spots ✨
Written by the business, not verified by us.MyDermaDream (mydermadream.com) has a 4.5 out of 5 rating on OK.one, based on 270 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally kind, patient, and professional when guiding them through various account and product questions. Consumers note that customer service representatives provide thorough explanations and practical solutions to resolve membership and order issues smoothly and efficiently. However, some customers also noted unexpected subscription charges and persistent difficulties when trying to secure returns or direct refunds. A few other people also felt that certain skincare items failed to deliver noticeable results, proper daily usability, or satisfactory outcomes for their personal care needs.
Auto-generated from all reviews of this business. For reference only.Jay, my customer service representative from MyDermaDream was very helpful in assisting me with a double order. He rapidly replied to my message (within 24 hours), and made my life much easier knowing that I not have to return the products. Thank you Jay!
Megan answered all my questions and was “ super nice and helpful “ very friendly and I enjoyed talking to her. Happy that I got her as my advisor!
My experience was awesome! Fortune handeld my issue immediately and to my satisfaction.
Rachel, the customer service rep was great. She got me through the different products and the uses
I received calls from skin care consultants, the first one was Zyrell and 2nd one, Abby, who wanted to make sure I was ordering the correct devices and products to address my goals as at first was resistant in spending more money that I had not planned on. They both offered steep discounts to product and devices with plans to review each step when the package arrives and with ability to contact them personally if I have questions. Will see if I get results as wanting to avoid surgery on my bat wings and had pretty much resigned myself to living with it as surgery comes with possible complications and is much more expensive.
They listened to my concerns and walked me through all the processes I needed to take to use these products correctly and all of my other concerns!
Do not believe those five star reviews. This company is a scam. Within 15 minutes of ordering I canceled my order in writing in an email. They acknowledged that I canceled because they asked me why I canceled. The reason I canceled was because they charge a $49 recurring fee after two weeks and every month thereafter that you don’t even know you’re signing up for. Even though they acknowledged they canceled my order. They still sent it three days later, even though I had opened a case on PayPal. They wouldn’t even discuss a refund unless I canceled my case of PayPal and then in their words, they would discuss “options”. The only option for me is my money back so don’t believe the refund BS that they tell you they do not want to return your money ever. The fact that they sent it three days after I canceled it tells you the company is not legitimate.
Hi Sherry, Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience. We understand your concerns regarding your request to cancel the order shortly after it was placed, the recurring membership charge, and your dissatisfaction with the handling of your refund request. We also regret that the resolution provided did not meet your expectations and that your experience has left you feeling disappointed. We take feedback regarding order processing, subscriptions, billing, and customer service seriously and would like the opportunity to review your account, order history, and previous communications to better understand what occurred and ensure your concerns are properly addressed. Please contact our support team at [email protected] with your order information so we can investigate further and assist you appropriately. We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused. – Shiela
Hamna was very helpful in resolving the issue. I got a refund very quickly. Thank you.
Josh Campo talked me through the steps I needed to do to get the results I want. I’m anxious to see if it works. He also gave me a great offer on a product I don’t have and should use to see the results I want. We will see how it works once I receive it. I’m hoping it does!
Usman was helpful, knowledgeable, informed in helping me with my request. It was a pleasure working with him.
I had issues with having the membership cancelled. Jasmin was excellent ih helping resolve the issue.
Yanie was very informative and helpful and very nice!
Sharmaine was wonderful and understood my needs. I was very happy with his she handled the situation.
Chantal was friendly, efficient and understood what I requested. Thank you
IT IS A SCAM !!! ... STAY AWAY FROM THEM !!! ...once you buy an item, they AUTOMATICALLY force you into a subscription. Customer representatives evade the issue, hung up on you and you have to call many times. Finally, they stay firm that you intended the subscription and offer no refunds. Company name: Akika.com, Owner name is Woulter Akika, company registered address 66 West Flagler Street, Suite 900, Miami, FL 33130. Probably just an attorney used for registration purposes only.
Hi Juan, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your concerns regarding the subscription, particularly your belief that you were enrolled without your consent, as well as your dissatisfaction with the cancellation process and the outcome of your refund request. We also regret that your interactions with customer service did not meet your expectations. We take feedback regarding subscriptions, billing, and customer service seriously and would like the opportunity to review your account, order history, and previous communications to better understand what occurred and ensure your concerns are properly addressed. Please contact our support team at [email protected] with your order information so we can investigate further and assist you appropriately. We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused. – Shiela
Abby was very very helpful with ordering products. She also described how they work and was very pleasant to talk to. She was very knowledgeable of the Products and had a very, very nice personality. Thank you. It was a pleasure.
Fortune was very helpful with my subscription cancellation. Good customer service.
Actually, I had been having some difficulties with the company, but the service I received from Elli was superior. She responded quickly and thoroughly. She also explained everything very clearly. The other company representatives paled in comparison. Should you need assistance, ask to be connected to Elli. Our interaction was through chat. ~ Marianne Kelly
Did not know that I was suckered into a subscription and am finding it very difficult to cancel it. Keep getting charged for product that I do not want!!!
Hi J LILL, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your concerns regarding the subscription, particularly that you were unaware you had been enrolled and that you have continued to receive charges for products you no longer wish to receive. We also regret the frustration you experienced while attempting to cancel your subscription. We take feedback regarding subscription management, billing, and customer experience seriously and would like the opportunity to review your account, cancellation requests, and billing history to better understand what occurred and ensure your concerns are properly addressed. Please contact our support team at [email protected] with your order information so we can investigate further and assist you appropriately. We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused. – Shiela
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