Fortune has handled my inquiries and…
Fortune has handled my inquiries and orders well so far. Hoping to continue trying the products without any billing struggles. Thank you
About MyDermaDream
Data updated- Website
- mydermadream.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 270 reviews
- Replies to negative
- 97% (29/30)
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About this business
Helping Women Of Color Fall In Love With Their Own Skin Again! ❤️Hyperpigmentation & Dark Spots ✨
Written by the business, not verified by us.Is MyDermaDream legit?
MyDermaDream (mydermadream.com) has a 4.5 out of 5 rating on OK.one, based on 270 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally kind, patient, and professional when guiding them through various account and product questions. Consumers note that customer service representatives provide thorough explanations and practical solutions to resolve membership and order issues smoothly and efficiently. However, some customers also noted unexpected subscription charges and persistent difficulties when trying to secure returns or direct refunds. A few other people also felt that certain skincare items failed to deliver noticeable results, proper daily usability, or satisfactory outcomes for their personal care needs.
Auto-generated from all reviews of this business. For reference only.What people say
Jo always answered my emails timely
Jo always answered my emails timely, I asked for what I wanted and she came through! great resolution!! Shelly.
Dominick was my customer service rep…
Dominick was my customer service rep and he spoke slow and clear so I understood him perfectly...He was very professional in handling my troubles. He turned my frown upside down..and renewed my interest in DermaDream products..Thank you
The situation was explained to me and…
The situation was explained to me and the person was very courteous
Beware of making a purchase from this…
Beware of making a purchase from this company! If you want to try their product(s), I recommend that you buy it through Amazon instead of through them. Once you give these people your $$, you will never get a refund. Here are some specific problems I encountered while doing business with MyDermaDream. 1. According to them, you need to use their very pricey topicals along with their Red Light Therapy tool. That means you will be out a lot of money every month buying their products. 2. The "5 minutes/day" they say you use the tool is NOT actually 5 minutes/day. According to their representative (who called me at home), they recommend that you use the tool for 5 minutes on EACH arm twice/day. Or 5 minutes on each side of your face twice/day. This is a considerably larger time commitment. 3. Their representatives will CALL you numerous times at your home as soon as you buy their product in order to sell you more product(s.) 4. They will NOT refund your money. Their "90-day satisfaction guarantee" only provides credit with them. If you find that don't want their product(s) they will not allow you to return them for a refund.
Reply from MyDermaDream2026-08-03
Hi Jan, Thank you for sharing your feedback, and we’re sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the recommended companion products, the amount of time required for your routine, the follow-up communications you received after your purchase, and your dissatisfaction with the resolution provided under our satisfaction guarantee. We also regret that the overall experience left you feeling disappointed. We take feedback regarding product expectations, customer communication, and customer experience seriously and would like the opportunity to review your account and previous interactions to better understand what occurred. Please contact our support team at [email protected] with your order information so we can investigate further and assist you appropriately. We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused. – Shiela
Very professional and kind
Very professional and kind. Answered all my questions and verified all my charges.
Dessa was respectful and empathetic.
Rachael is professional
Rachael is professional, knowledgeable and pleasant. So helpful!
Your response.
Genalyn is a very thorough associate
Genalyn is a very thorough associate. Instead of just cancelling as I requested, she found a way for me to hold off on my decision and make it worth my while. Genalyn was very communicative and provided me with info for me to make my decision in holding off cancellation. She is a very worthy employee and I can see that she really believes in the products and services provided. She also made me feel like a very valued client.
Put my money back on my card
Put my money back on my card. You told me.last month I was removed last month from every list yiu had. I would never be contacted again!! Fix it, refund my money, dont ever contact me again. Look back through our emails and this time,follow through. Return my money to my card. Actually keep a commitment;other than taking money from people who haven't authorized.it.
Reply from MyDermaDream2026-08-02
Hi Linda, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your frustration regarding the continued charge after you were advised that your account had been removed and that you would no longer be contacted. We also regret that your expectations regarding your refund request and account status were not met. We take feedback regarding subscription management, billing, refunds, and customer service seriously and would like the opportunity to review your account, billing history, and previous communications to better understand what occurred and ensure your concerns are properly addressed. Please contact our support team at [email protected] with your order information so we can investigate further and assist you. We will review your previous correspondence, verify your account status, and provide an update regarding your refund request. We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused. – Shiela
I’m happy with the outcome
The process went smoothly however I am disappointed that I did not get a full refund as I was prepared to send everything back. In the future I will be more diligent about my purchases online. Working with Zuellen was truly painless. I feel that she did everything she could to help me resolve this issue. Thank you Zuellen.
Disgruntled Person
I received a text message and an email confirming my 50% refund so why am I now getting phone calls from your company? I cancelled this order already, just refund my account as you said you would and do not send me anything else and do not keep contacting me on this matter. As far as I'm concerned this matter is closed. Good Day!
Reply from MyDermaDream2026-08-02
Hi Audrey, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your frustration after receiving confirmation of your 50% refund and cancellation, only to continue receiving phone calls regarding your account. We regret that these follow-up communications caused further inconvenience when you believed the matter had already been resolved. We take feedback regarding customer communications, refunds, and account management seriously and would like the opportunity to review your account, refund status, and communication preferences to ensure your concerns are properly addressed. Please contact our support team at [email protected] with your order information so we can investigate further and assist you. We'll review your account, verify the status of your refund, and ensure your request regarding future communications is addressed appropriately. We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused. – Shiela
Karen
Very professional & responsed in a very timely manner. Offered several options from the company.
Great customer service
Aliza answered all of my questions fully. She was clear and thorough in helping me.
Usman
Kesia was the 4th person to help me with your company and by far was the best. She was the only one to take the time to research and figure out better direction on the eye pods I ordered 7/5/26 that came on 8/1/2026.(almost a month to get them and I thought they were delivered broken.) She was very informative and experienced with the calcium stick and eye pods you sell. On a final note, these 2 products I bought may not work on my eyes, but it's because of the products and not the customer services fault. Thanks, Karen Grablowsky
Abby did a good job
Abby did a good job. She addressed my concerns and took care of them quickly and efficiently.
They are so very helpful
They are so very helpful, I had the privilege to be helped by Ricky. Was so kind and extremely help!!! I can not say enough of how happy I am. Thank you again Ricky for all your help❣️❣️
It didnt work..only turned on…
It didnt work..only turned on sometimes..A waste of money
Reply from MyDermaDream2026-08-02
Hi Nicole, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your concerns regarding the device's performance and regret that it did not function consistently. We recognize how frustrating it is when a product works intermittently and does not meet your expectations. We take feedback regarding product quality and reliability seriously and would like the opportunity to review your account, order history, and the issue you experienced with your device to better understand what occurred. Please contact our support team at [email protected] with your order information so we can investigate further and assist you appropriately. We appreciate you taking the time to share your experience and regret that the product did not meet your expectations. – Shiela
Sharm
Sharmaine was very polite and professional in handling my questions.
smooche
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