Helping Women Of Color Fall In Love With Their Own Skin Again! ❤️Hyperpigmentation & Dark Spots ✨
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Is MyDermaDream legit?
MyDermaDream (mydermadream.com) has a 4.5 out of 5 rating on OK.one, based on 270 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally kind, patient, and professional when guiding them through various account and product questions. Consumers note that customer service representatives provide thorough explanations and practical solutions to resolve membership and order issues smoothly and efficiently.
However, some customers also noted unexpected subscription charges and persistent difficulties when trying to secure returns or direct refunds. A few other people also felt that certain skincare items failed to deliver noticeable results, proper daily usability, or satisfactory outcomes for their personal care needs.
Auto-generated from all reviews of this business. For reference only.
I ended up with more skin care than I ever wanted. Your company in my opinion is a rip off. Just my experience maybe others have had a good experience. Unfortunately, I did not.
Reply from MyDermaDream2026-08-02
Hi Jennie,
Thank you for sharing your feedback, and we’re sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding receiving more skincare products than you intended and regret that your overall experience left you feeling dissatisfied. We recognize how important it is for customers to feel confident and comfortable with their purchases.
We take feedback regarding our ordering process, product offerings, and customer experience seriously and would like the opportunity to review your account, order history, and previous communications to better understand what occurred and address your concerns appropriately.
Please contact our support team at [email protected] with your order information so we can investigate further and assist you. We'd be happy to review your account and work toward an appropriate resolution.
We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused.
– Shiela
I returned the product and never received credit. Sham.
Reply from MyDermaDream2026-08-02
Hi Elizabeth,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We understand your concern regarding the returned product and regret that you have not received the credit you were expecting. We recognize how frustrating it is to complete a return and still be waiting for a resolution.
We take feedback regarding returns, credits, and customer service seriously and would like the opportunity to review your account, return status, and previous communications to better understand what occurred and address your concerns appropriately.
Please contact our support team at [email protected] with your order information so we can investigate further and assist you. We'd be happy to review the status of your return and any outstanding credit.
We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused.
– Shiela
Was charged over $50.00 for 3 months that they still haven’t told me what it’s for and refuse to refund the money. Just be careful and notice any unauthorized charges.
Reply from MyDermaDream2026-08-02
Hi Lynette,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We understand your concerns regarding the charges on your account and regret that you did not receive a clear explanation for them. We also understand your frustration that your refund request did not meet your expectations.
We take feedback regarding billing transparency, subscriptions, and customer service seriously and would like the opportunity to review your account, billing history, and previous communications to better understand what occurred and address your concerns appropriately.
Please contact our support team at [email protected] with your order information so we can investigate further and assist you. We'd be happy to review the charges on your account, provide clarification, and address any outstanding concerns.
We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused.
– Shiela
I’m still dealing with it not coming on. I have not been able to use any of the products.
Reply from MyDermaDream2026-08-02
Hi Tricia,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We understand your frustration that the device is still not powering on and that, as a result, you have been unable to use any of the accompanying products. We recognize how disappointing it is when you're unable to use the products you purchased because of an issue with the device.
We take feedback regarding product quality and functionality seriously and would like the opportunity to review your account, order history, and the issue you're experiencing to better understand what occurred and assist you with a resolution.
Please contact our support team at [email protected] with your order information so we can investigate further and assist you appropriately.
We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused.
– Shiela
I would give less than one star if I could. Dermadream sent me product totaling $446.00 that I didn’t order and they won’t take it back or refund me. Customer service is a joke. I went over the same problem with no resolution for over 2 months with no resolution except them offer me free product which I don’t want. If they can offer free product why not a refund?
Reply from MyDermaDream2026-08-02
Hi Carolyn,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We understand your concerns regarding the products you received, particularly that you believe they were sent without your authorization. We also regret your frustration with the resolution process and understand how disappointing it is to spend months seeking assistance without reaching the outcome you were hoping for.
We take feedback regarding order processing, billing, refunds, and customer service seriously and would like the opportunity to review your account, order history, and previous communications to better understand what occurred and address your concerns appropriately.
Please contact our support team at [email protected] with your order information so we can investigate further and assist you. We'd be happy to review your case thoroughly and provide any available clarification or assistance.
We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused.
– Shiela
ALMAN GAVE A SUPER PROMPT RESPONSE TO MY QUESTION‼️
I wrote a note to Customer Service regarding a question that I had. Alman wrote back immediately and gave me an answer. I was so surprised to get such prompt response, which is very unusual in today's business environment v
Hi Lynn,
Thank you for sharing your feedback, and we’re sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the purchasing process and regret that it left you feeling this way. We strive to provide a transparent and straightforward shopping experience, and we take feedback about our sales and ordering process seriously.
We would appreciate the opportunity to review your experience and better understand your concerns. Please contact our support team at [email protected] with your order information so we can investigate further and assist you appropriately.
We appreciate you taking the time to share your feedback and regret the inconvenience this situation has caused.
– Shiela
D
Daisy · 5 reviews · Experienced 2026-07-31 ·
★★★★★
Had some unexpected financial problems…
Had some unexpected financial problems which caused a glitch in my attempt at placing an order. Flora was empathetic to my position and went above and beyond in her efforts to insure goodwill from her end. I was pleasantly surprised especially in this day and age so make sure you keep her. She gets 5 stars from me.
Zyrell was very patient, polite and informative. She listened to what my concerns were and addressed them. She has great customer service skills. I hope the product measures up to her service
I still have not received the 2nd replacement device, therefore have not been able to use any products longer than 2 weeks since my original order in April...very disattisfied with customer service. I want the original product and NO more phone calls or suggestions to upgrade to a better product.
Reply from MyDermaDream2026-08-02
Hi Patricia,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We understand your frustration regarding the delay in receiving your second replacement device and regret that you have been unable to consistently use the product since your original order. We also understand your dissatisfaction with the customer service experience and your preference not to receive additional upgrade offers or sales calls.
We take feedback regarding replacement orders, customer service, and customer communications seriously and would like the opportunity to review your account, replacement request, and previous communications to better understand what occurred and address your concerns appropriately.
Please contact our support team at [email protected] with your order information so we can investigate further and assist you. We'd be happy to review the status of your replacement device and help resolve any outstanding concerns.
We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused.
– Shiela
These people are total scammers. They add on additional products you did not authorize. They charge you monthly membership fees you did not authorize, You call and tell them you don't want a membership. They will not cancel. you ask for a refund and they refuse. These people are SCAMMERS!!!!!!!
Reply from MyDermaDream2026-08-02
Hi Claudia,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We understand your concerns regarding the additional products, the recurring membership charges, and your dissatisfaction with the cancellation and refund process. We recognize how frustrating it is when you feel your requests have not been resolved as expected.
We take feedback regarding order processing, subscription management, billing, refunds, and customer service seriously and would like the opportunity to review your account, order history, membership status, and previous communications to better understand what occurred and address your concerns appropriately.
Please contact our support team at [email protected] with your order information so we can investigate further and assist you. We'd be happy to review your account and work toward resolving any outstanding concerns.
We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused.
– Shiela
You kept sending products I did not order. I had to get a new card just to stop
the charges
Reply from MyDermaDream2026-08-02
Hi Elaine,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We understand your concerns regarding receiving products you did not expect and the continued charges to your account. We recognize how frustrating it is to have to replace your payment card in an effort to stop recurring charges.
We take feedback regarding subscription management, billing, order fulfillment, and customer service seriously and would like the opportunity to review your account, order history, membership status, and previous communications to better understand what occurred and address your concerns appropriately.
Please contact our support team at [email protected] with your order information so we can investigate further and assist you. We'd be happy to review your account and work toward resolving any outstanding concerns.
We appreciate you taking the time to share your experience and regret the inconvenience this situation has caused.
– Shiela
c
customer · 3 reviews · Experienced 2026-07-23 ·
★★★★★
April Joy was very helpful and…
April Joy was very helpful and explained two new products that I wasn’t familiar with. I purchased them and look forward to using them- the Vitamin C serum and Silky Skin serum. April was very informative about these serums.
A
Ann Hamachek · 6 reviews · Experienced 2026-07-31 ·
★★★★★
I am very excited to start this skin…
I am very excited to start this skin care journey. After a few misses I got in contact with Ashley, she made everything right again! I'm a few days into the treatments and I see a few small changes. Thank you Ashley! you saved this experience for me.
c
customer · 3 reviews · Experienced 2026-07-31 ·
★★★★★
Genalyn resolved my issues quickly
M
Margie K · 2 reviews · Experienced 2026-07-30 ·
★★★★★
I was upset when I found out that…
I was upset when I found out that MyDermaDream's product guarantee was to give credit for purchasing other products from them, but was not a guarantee of giving my money back if I could not use, or was not satisfied with their product/s. I still believe they have quality products that are ahead of many other companies in their business. Had I known about their guarantee, however, I probably would not have purchased their products. I discovered their guarantee policy when I had a horrible itching reaction to at least one of their products.
I then corresponded unsuccessfully with more than one of their employees before Ashley finally resolved my situation.
Ashley understood my sensitive skin situation. She was courteous and responded to my needs. She put all of my reorders on pause, so now I will have time to use all of their skin care products one at a time for a week each, and then start adding the ones I can use, one at a time, until I am using the ones that my skin tolerates all together.
Ashley agreed to provide replacement products for any product I cannot use.
If Ashley had not paused all my reorders until I can try their products slowly and safely and then use them long enough to be confident in their quality, I would have cancelled my business with them. Reorder dates were quickly approaching, and I didn't want more of their products when I hadn't even used the ones I had. With Ashley's resolutions, I hope to have a long and happy business relation with MyDermaDream. Six months from now I hope to give them 5 stars!
A
Andrea Bobe' · 2 reviews · Experienced 2026-07-31 ·
★★★★★
Chantal was wonderful
Chantal was wonderful, the only person who helped me get my money back. She was pleasant and professional even though I was not. Thank you, Chantal for all your help and I apologize for being so difficult.
STEPH was the representative who finally finalized my many requests to cancel this subscription/order after having complications from heart surgery! I cannot thank him enough…now I can settle down and relax🙏🏻
Thank you STEPH, my hero👏
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