MyDermaDream

Hi Susan, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your concerns regarding the membership, particularly that you had clearly stated you did not want a subscription but were subsequently charged. We also regret that the pause option offered did not align with your request to completely end the membership, and that you later experienced another membership charge after believing the matter had already been resolved. We understand how frustrating it must be to receive another charge for a membership you did not want, especially after previously communicating that you wanted to be done with the service. We also recognize your dissatisfaction with being offered only a partial refund rather than the resolution you were seeking. We take feedback regarding subscription management, billing, cancellations, and customer service seriously and would like the opportunity to review your account, cancellation history, and billing records to better understand what occurred. Please contact our support team at [email protected] with your order information so we can investigate further and assist you appropriately. We appreciate you taking the time to share your experience and regret the frustration this situation has caused. – Shiela